I continue to be disappointed with KFC and this was no exception. The restaurant itself was in good shape and the staff were acceptable, but definitely NOT as nice and engaging as any other restaurant or store I’ve visited in the local area. I ordered the new big bites meal, a side of mashed potatoes, and two biscuits. To be fair, I used to LOVEKFC. Unfortunately, quality is very inconsistent, food is rarely fresh, and service is usually mediocre at best. My mashed potatoes and gravy were horrible! This used to be my favorite side. The mashed potatoes and gravy were in a warmer so long that the gravy and potatoes were dry. The biscuits were average and small. And the chicken, stringy, cold, and definitely NOT crispy. I will NOT go back again.