Natural Health Center

This review is long overdue. This was my first time betting acupuncture and Robin helped me to feel so comfortable. She is such a pro with those needles and very experienced. I saw her religiously twice a week and what a change in my back and body. I felt better, was more relaxed, and had more energy. She is as good as it gets! Thanks Robin for your care and commitment to helping others heal and feel better!

I was rear ended almost 2 years ago on the freeway and both cars were totaled. Ever since then I have been experiencing lower back pain. Some days it’s so bad that it keeps me up all night. I’ve tried physical therapy, chiropractor, 2 epidural shots nothing seemed to work. Last resort was acupuncture. I was skeptical at first plus I’m not a big fan of needles. To my surprise it was pretty painless and I noticed a big difference after my first visit. I highly recommend going to see Robin.

I am a patient of Robin Hays and Kim Smith. I have had an enormous amount of relief
for my back pain and help with my menopause symptoms. Both are excellent acupuncturists
and I would highly recommend them. I do not have insurance for this sort of thing but found
it’s worth the money for me to pay on my own.

I have known Robin Hays for a number of years now. In that time the practice has had astounding growth. No surprise — if you know Dr. Hays — her impeccable taste and attention to every detail both in a patient’s concerns as well as the office’s initial presentation; has made her a very prestigious practice in the field.
The addition of Chiropractor Dr. Lana Hutnick, along with 2 more Acupuncturists Kimberly Smith and Jen Tsai, has served to create a well-​rounded holistic, practice with this staff of professional and knowledgeable professionals. There are also 2 qualified massage therapists onboard.
You will find your experience here quite different from your usual drab medical office visits… From the exquisitely decorated atmosphere to the friendly, accommodating staff — I guarantee your satisfied experience.
How can I guarantee this? Because as part of the Administrative team here — I will go the extra mile to ensure it. It is the personal attention from Robin and Lana that they have acquired many long time patients/​clients — many who drive from afar for their acupuncture and chiropractic needs.
Whether you are experiencing current concerns, need holistic approach advice on your health, or just need a ‘Tune Up’ — the Natural Health Center is the place to go… We Look Forward To Serving You!

IF YOU HAVE ANXIETY ATTACKS, DEPRESSION, GERD, OR INFLAMMATION THAN I HOPE MY EXPERIENCE CAN HELP YOU.
I cannot express how much I’ve discovered how some needles have changed my life! I owe part of my life to Robin for the changes she has made on my mind and body.
Let me start off with MY STORY.

I have always been a healthy person in the fact that I never had complaints about any physical condition, I was a cyclist, skateboarder, cross-​country runner and I just plain liked being outdoors walking and hiking. But I wasn’t out of the normal range, I was just moderate and whatever I did. I also spent much time in front of a tv and computer screen daily. Then came a time of sudden extreme hardship which stemmed from anxiety and depression where I developed an onset of health issues that were very new to me. I was no longer able to function correctly, my mind was crippled by ANXIETY, serious panic attacks that sent me to the hospital almost every other day for months. Along with this, I also had a quick degeneration of my digestion system. I had gone on many prescription medications, some working only until the worse side effects showed up. I was on a mission to treat myself naturally as a, what seemed like, last resort.
I spent much time researching which way I was going to go to treat myself, I needed help with anxiety and my digestion. I eventually decided that I would try acupuncture after matching my symptoms to natural treatments listed on various websites. I wanted my first time to not discourage me so I decided to choose Natural Health Center because of their reviews here on Unilocal.This is when I scheduled my first appointment with Robin, and then my life changed for the best.
ROBIN HAYS– Robin Hays has opened my eyes to what acupuncture can do to ones nervous system and energy pathways. On my first visit she explained to me that I should have had a ‘tune up’ long ago and that my anxiety and depression was involved with my energy being clogged. This became a clear truth once she did some signature moves with the needles, doing many on the head. Now after the first treatment I felt very open, maybe the blood and nutrients were getting to areas of my body that haven’t been open for a while but it felt strange in a good way. After coming back for several sessions, my anxiety was lowered ten fold, and for once in what seemed like many years I did not have a panic attack. It almost felt like I could not have one, even though i still had worries in my life. The panic was over and also my digestion had made a very nice turn around, also helping my acid reflux from coming back. Robin is a Pro and i should have written this review long ago. I hope this helps with anyone who has similar problems as I did, I was able to continue a life that i had long ago.
KIMBERLY SMITH– I have recently made an appointment with Kimberly for help with several issues I have had lately, already knowing that acupuncture has the ability to help many types of problems with your body. I was surprised that it was quite different than my experience with Robin but in a good way. I noticed that Kimberly uses slightly different techniques than Robin in the way that she targets what is exactly going on in my body. When Robin gets to it, she doesn’t mess around and really spreads out the treatment (which has worked wonders for me), but Kimberly almost feels like a spiritual scientist when she does the treatment, using methods that i have not had done to me before like checking the pulse of certain organs to feel a balance (i think that’s what she’s doing, I can’t remember if i asked) and she has a very calming presence which for some people can make a world’s difference. It is almost like Robin and Kimberly are Yin and Yang in some ways, we need both of them. I am eager for my Tui Na massage appointment with Kimberly this week.
Also, the atmosphere in whole building is wonderful and it makes a big difference in being treated here. I am always grateful for the murals in the rooms as they add so much to my relaxation. The staff is always helpful as well, never had a problem here.
This review is slightly long because my experience here was a big part of my life, I hope this review can help some people with deciding on a path to recovery. I know I did not make a mistake when coming to see Robin, she is amazing. Thank you

Robin helped me with my depression! I originally went to her for low energy, fatigue. I was always a ball of energy until I was diagnosed hypothyroid at about 54 yrs old. I am now more clear headed, I have lots of energy and my depression is so much better, I did not even expect her to help with that. I went for 6, 30 – 40 min. treatments. It is so relaxing to just lay there and listen to the lovely music, look at the nature wall mural. The office is just lovely. I highly recommend Robin. I will be returning if my symptoms come back. I work in healthcare so needles are no big deal. There really was no pain.

After months of arthritic pain, little help from the meds and not wanting to keep pumping pills, I thought I would try acupuncture. I entered my first session with a pain level of ⁷⁄₁₀ and was so happy to find relief right away that dropped that pain to a level 2 at the end of the session. The relief of the pain enabled me to start doing the exercises I needed to do to deal with this chronic condition. This happened 3 months ago and I am not stabilized and back to doing daily things I had not been able to do. I plan to continue with more acupuncture… not sure how often… perhaps on a monthly basis. Oh, and the needles don’t hurt at all… don’t know why I ever hesitated to try acupuncture. Robin and her staff are very kind and helpful.

I have been seeing Robin on and off for several years. She has helped me with several issues including infertility, insomnia and allergies. I have had success in every single area she has treated. She had helped my mother with her severe allergies and recently starting to work with my 1 year old son on his dairy allergy.
I highly recommend Robin.

I get a reply to my earlier review after 5 years. I know people are busy and all that.
But sorry I will not be going back.

Robin Hayes is amazing! She has been treating me for allergies and for a scar on my face.
The allergies typically subside within a few visits and to my amazement the scar (that used to be raised and bumpy) is completed flat and smooth (with only a handful of treatments)!!!
I strongly recommend acupuncture for anything that ails you. Try it and you’ll be amazed too.

I am not a fan of needles, (even though I love tattoos) but I was referred to Robin Hays when I had severe back pain, I was unable to get out of bed, shower, bend down, and my butt was off to the side. I walked and looked like an 85 year old woman! I dislike taking medications and that’s the reason why I sought out an alternative.
Every single treatment was AWESOME! As soon as I got off the bed my pain was GONE and my body wanted to walk normal, unfortunately I still had swelling. However with the treatment plan Robin Hays prescribed I was back to normal within a few treatments! She also replaced my pain killers with Herbs which she has in her office! I found that very convinient as well.
She is kind, understanding, and a very straight forward!
I definitely recommend Robin Hays IF YOU WANT TO BE PAIN FREE!!!

Robin is a god send! She dose the acupunture for my boyfriend, who suffering from Adernal Burnout, And it help him alot with his Anxiety and stress.
I saw her once and i couldnt tell you how amazing it is! Beutifull waiting room, with chairs so nice i didnt know if i should sit on them. I filled out a form explaining my pain was was taken to a room that was sooo calming, i know each rooms different, It was all blue with a hawaiian theme on the ceiling light. She talked to me about my pain, i have tendonities, and she was very nice to talk to. She took her time even talk about my dads auto shop and then when i was time to do the actual procedure it was so quick i didnt even know she started! After she did that she placed a heat lamp next to me, awesome bouns! I fell asleep quickly. Felt great when i woke up.
i jest wish i didnt have kiaser insuance, since they dont cover here. but im saving money to come back and get my 10 visits! if paid in cash and all in advance its about 520 i think, and that without insurance, I say its veryyy worth it!

Robin Hayes is just great! Had a back situation for years and she would tend to it and make me be able to move. I would have these back issues once or twice a year and she kept telling me to do a full routine, but I just wanted to get this fixed and get back on the road. Finally; she talked me into it and sure enough… have not had a problem with my back for years. What a relief. What an excellent service. This may not work for everybody, but back pain is horrible so why wait till you are desperate to try this acupuncture with the best in the Bay! Love me some Robin Hayes!

Robin has helped me with morning sickness, back pain and allergies. She is great with kids as well. She tested my son and we finally know what he is allergic to.

For Jerry and For Lana–
I went to the Natural Health Center for a massage from Jerry and he was great and I ended up buying a 10 session package. Subsequent to seeing Jerry I have also seen Lana for Chiropractic work and she is very good as well.
She know her stuff and uses lasers and other gadgets to help you with pain and it seems to always work.
She recommended coming in regularly, but I really don’t have the time or the $$ so I only come in when I am really hurting…
My daughter also has seen Lana for sports related injuries. So far we continue to see her on an as needed basis.
They are a little pushy but other than that we will continue to come here.

Robin Hays — Acupuncture
It took me a long time to find someone I felt comfortable to try for acupuncture. I needed someone that spoke clear English, could communicate with me, was confident and could explain how she could help me. I had 20 years of allergy shots for animals, trees, grass and molds. When my dog delivered 9 puppies, my allergies went wild. I met with Robin who began treatment for my dog allergies… well to say it has been effective is putting it mildly. I can hold my dogs on my lap, hug them, kiss them, snuggle them without a sniffle. She has also treated my other allergies with the same success. I will go back for my pork and lamb allergies next… I want to eat some pork ribs :-)
The procedure: Well, I fall asleep every time if that tells you anything! I feel great following my treatment and like the fact that Robin is always thinking of ways to treat me to get maximum results. She is a true professional with the ability to immediately put you at ease.
If you have any curiosity about trying acupuncture, I sincerely recommend you make an appointment to meet with her. You will be glad you did! I certainly am.

I wanted to believe in this place very much so because I wanted to help with my scoliosis. My insurance was accepted here if I were to see Jenn, but my experiences were not very promising.
Jenn was very sweet and personable. I felt very comforable with her because she was also so welcoming and she was trying different methods each time to see if 1 technique was better than the other. (Not sure if that’s the correct way of doing this.) Being new to acupuncture, I am not sure what went wrong… Some of the needle poking was very painful, but she would warn me in advance. At one point, I started dreading showing up to my appointments because I was fearful of all the pain I knew I would have to endure! I continued to go because I figured that it was normal if I wanted results.
It wasn’t until 1 day, Jenn was sick so Robin was nice enough to take me (even though my insurance didn’t cover her.) I thought I scored because I was getting Robin Hays, «#1 acupuncturist in Milpitas!» I must say, it was disappointing!!!
She was very nice and lively, but it felt like she was working with another patient when I showed up because everything was so rushed. She went on with suggesting an alternative to acupuncture and said, «You will really like it. It’s very relaxing.» I really wanted acupuncture because she is supposedly «the best,» but I trusted her so I said okay.
All she did was attach electrodes that send pulsating waves through the skin to create a «massaging» effect. She left me there for 45mins, and that was it…
I couldn’t believe it. I get that FOR FREE when I see my chiropractor. I basically showed up and wasted 45mins of my time for something I get FOR FREE from my chiropractor. I really felt robbed, which no customer should have to have to feel (especially a regular one.) I never returned to this establishment ever after that.
**UPDATE: Robin contacted me via phone to explain what had really happened. She stated that she DID perform a Japanese style acupuncture on me (a total of 10 points) and that it was so painless (because of much finer needles) and fast that I didn’t even notice (about 30 seconds). I don’t know… It was like magic. *Poof!* Now you see me; now you don’t.
Although I appreciate the clarification, it would have been best if she spent more than 1 minute to go over what she was going to perform so I knew what I was getting. Otherwise, it is easy for me to assume that I never got any needles. I guess she didn’t know I was new to acupuncture and also stated that she «caters to cowards.» (I’m not sure what that means.) She also offered to show me how she does this Japanese technique, but I declined the offer. Mainly because the call made me feel uncomfortable when she told me she showed my review to a colleague and they were laughing at it.
Anyway, I don’t hate, nor love this place. I’m simply indifferent because of the inconsistency and lack of results. I never really left feeling any different than when I walked in… I’m not sure if that is normal as I have read so many positive reviews of other patients who experience instant relief or some results within the first few visits. No offense to anyone, whatsoever. Everyone here is very nice. This is just my PERSONAL experience. Others may have a better experience than I did.

Jerry came to my work for a company appreciation type event, and after just a few minutes of him massaging my back I knew I needed more. I called and got an appointment right away. My first appointment was heaven. I have never slept so well in my life. And he did warn me that I would sleep like a baby. The next day I was sore but not in a bad way. I have so much tension and knots in my back I knew it was coming. He is a very strong man so the pressure is great. He can dial up or down. Woman sometimes can’t b/​c we are not built that way. I would recommend him to anyone looking for a good relaxing massage. It’s not just a massage it’s to help you as well.

i haven’t been able to update til now, but to her credit, robin hayes contacted me upon reading my Unilocal review. she apologized and sent me a refund for my accupuncture visit (s).
i felt it was a very sincere gesture from the natural health center’s owner.
so, just wanted to thank robin h. for that.

I have to give this place and Dr Hays 5 stars. I was referred to see Dr Hays by my Doctor for some female issues I am having. I also told Dr Hays about my troubled shoulder from working on a computer all day and thought hey this would be great to be treated for 2 things! Robin was patient and spent a lot of time with me on our initial consultation and listened to me and took notes. I have been seeing her for over a month now and my shoulder which was in constant pain before feels so much better!
I never believed in acupuncture but now I am a believer! Robin has always been great with me and always very patient. I would not see any other acupuncturist now. I am also referring her to my coworker who also has arm/​shoulder pain.