Roadrunner Glass

Roadrunner installed all my 3 bathroom remodels a few years back. My highest traffic bathroom shower door was slipping from the tracks. Called the Milpitas location, Richard, was super friendly, answered and said he’d check to see who was available. He called me back within 5 minutes to tell me Paul was coming out that evening. Paul arrived within minutes and tried to repair but needed a replacement part. He drove to Fremont and came back with the part and his partner, Chin, to re-​install. This team is extremely friendly, nice, and professional. Love that Paul is a local business owner. Call Roadrunner! They will take care of your bathroom remodels.

Excellent customer service, workmanship, and attention to detail.
Needed to replace an entire window with a new one to replace the less than stellar original contractor one. I wanted to choose a good one that looked and functioned well, especially as I replace more around the house.
Paul and Richard provided excellent consulting and assistance in determining MY needs for my home. They have years of experience and you can tell they know their stuff inside and out.
Roadrunner Glass is a pleasure to work with on important projects such as this. I will be calling them back as I go around my home replacing the rest of the windows.

This is going to be my go to place for all my glass needs. Excellent service!!!
1. Fair price.
2. On time.
3. Communicated via email and phone.
Both Paul and Surane are friendly and kept me updated regarding my order. My front window glass was cracked and at first Paul stated that the manufacturer no longer makes this glass but he would try to match it as close as possible. I trusted him and placed the order. When the glass came in, I could not tell the difference between what he installed and the other glass adjacent to it. When I asked Paul about it, he said that he was able to find a the same glass. That’s what you call service.

Thanks to the Mr. Owner, Ms. Serene, Mr. Richard for the hassle free experience in fixing our bathroom window, which had broken glass. It is very rare to find any contractors, who deliver smooth experience. Interestingly, I learnt about Roadrunner from talking to another customer at local store. I will be glad to pass it to my friends now.

Excellent job! Paul, the owner, along with his friend Cheng, did a great job in building the master bathroom standing shower with frameless glass along with other glass work at home… Their attention to details is worth watching. Need to call them at the Milpitas store since there are other stores with similar names in other cities which are different stores. Keep up the good work.

We were doing a minor bathroom remodel, paint, lighting and mirror so we went to Roadrunner for the mirror. Let me say, if Nordstroms had a mirror and glass department, it would be Roadrunner Glass. The best customer service ever, and workmen who take pride in what they do, installing top quality product! We mentioned that we had company arriving the next week, and they bent over backwards to make sure it was installed in time for their arrival. On top of the excellent work they did, they installed my medicine cabinet for me, going above and beyond what they were being paid to do. With them coming to the house to take exact measurments, get their advice on the size of the mirror, hauling away the old mirror and then back again for the install, not only was the whole process incredibly easy for us, it was also very fairly priced. Everyone who sees our new bathroom marvels at the size of the mirror, how much it must weigh, and how difficult the installation must have been! Not only are these guys total professionals, it’s like your friends came over to put a mirror up for you. Great people, thank you Paul, Rich and Surane. You are the best!

My son threw a ball through the garage roll-​up door window. It was really thin glass and the tennis ball just soared through it with ease. We really didn’t want to spend a couple hundred dollars to have someone come out to replace it but we were expecting the worst. We called a garage door company that we found on Unilocal (I won’t mention that here) and surprisingly the guy was at a loss. He actually recommended replacing the whole garage door for $ 1,700 plus the cost of labor. Another guy came out they too were at a loss but at least recommended going to a local glass company to see what they would offer. They had some great adivice and we appreciated that. That is when we found Roadrunner Glass in Milpitas on Unilocal; they cut the perfect size glass for us and charged less than $ 20. Of course we had to go pick it up at their location on Minnis circle but that was no problem since we are local. Installing the piece of glass only took about 20 minutes and required two of us. Thanks for helping us save some money Roadrunner Glass!

OK, their service and price are fine.
They do repair my broken glass door quickly and install it on the same day.
The reason they do not get 4+ stars is their attitude of GREEDY.
Here’s the story, I made an appointment, the owner will show up between 12−1PM on Friday. He showed up early at 11:20AM with no phone calls telling us he’ll be here early. (it turns out they have the wrong phone # on file, but that should not be my fault) Why it’s a problem showing up early? because my wife has to pick up my 3 yrs old from preschool at 11:30AM.
We want to get an estimate on two things, 1. broken glass door, 2. broken screen door frame. But there’s not enough communication because my wife was in a hurry, the owner just took the broken glass door back to his shop without even giving my wife an estimate. He fixed item 1 and later send us a bill of item 1 and an estimate of item 2. The charges of item 1 and estimate of item 2 are basically the same. So it looks to me it’s the minimum labor charge which I understand.
Then I called back explain the situation, speaking calmly and nicely. I didn’t try to blame them why they came early, I just asked if things could have been done differently (i.e. we get quote for two items at the same time), would the price be cheaper? The lady said «yes, it might be», but she ask to ask her boss.
In the end, the lady called back and said her boss said NO. OK, great, now I know how greedy you are as a service provider… thanks a million !!

I’ve called a couple handymen to adjust my sliding door and nobody was able to fix it. One guy even claimed that my sliding door was uneven in the middle so that was the reason it was stuck.
Flabbergasted, I called Roadrunner to see if they can tell me what the problem was or to give me a quote to replace the door. Roadrunner actually took the door off to check the rollers on the bottom. Sure enough, the rollers are damaged. They ordered a replacement and the door is sliding pretty well now.
They also cut out the old caulk and re-​caulked my door for the slight leak in heavy rain. I should’ve just called these guys first instead of wasting time and money on people who don’t know what they’re doing.
They could’ve just told me to replace the door which would’ve ended up costing me thousands. Instead they offered the easier and cheaper fix. These guys are pros and they’re also an honest business. I’m glad I called them.
I will give them 5 stars after the rainy season if I can confirm that the caulking has actually fixed the slow leak.

I have a massive 5 foot wide sliding back door that was extremely hard to open and close. The usual company I use took two weeks to come out and give me an estimate and because it was so big, they wouldn’t even touch it without additional help. They gave me another two weeks to wait before they would come back out.
Called Roadrunner and they were at my house in a couple of days. The first visit, they took out the door, looked at the rollers, did some cleanup (which helped a little) and put the door back with an estimate that was $ 100 less than the first company. The rollers came in after four days. The door was fixed the next day. Still within the two weeks of the other company and cheaper.
The door is opens and closes great now and I would definitely use this company in the future for repairs.

These guys have been doing work for us for a couple decades. They’ve done both big and little jobs:
1) Replaced a broken window.
2) Replaced half of our old aluminum windows with beautiful new Milgaard double-​paned windows.
3) Created a very large beveled mirror for my newly renovated bathroom.
4) Installed another large mirror for my other renovated bathroom.
5) Installed mirror doors for a bedroom.
6) Replaced the other half of our old windows with new double-​pane ones.
7) Created a very specific size and color piece of glass to cover an antique chest that my dad brought back from China about 80 years ago.
They did a great job each time, no matter the size of the job. I highly recommend this business.

They fixed a sliding glass door for us, instead of paying to replace it. Saved us a bundle. Very dependable and pleasant to have in our home.

Great overall service. Called on Mon and get my patio glass door fixed by Wed. They have 3 branches — I used the Milpitas one. Guess customers like them enough to have 3 locations. Friendly and will email u a quote too.
They cleaned up after themselves — with a vacuum and broom. They didn’t rush to leave when paid, but made sure to cleanup.
Did 4 stars instead of 5, due to the verbal quote being different from the paper estimate (which was higher by $ 100). Maybe I didn’t hear it right? But they are comparable in pricing (although the verbal quote would have been really great !).
I recommend them, and I would use them again !

I had the pleasure of visiting Roadrunner Glass at the end of October when I first moved into the new place in Milpitas. Pleasure? Glass? That’s usually not a term someone might utter when talking about glass, but the employees were so friendly and helpful that it really was a pleasure to be there.
I needed to get some glass cut for shelves to fit the two vanities in the bathrooms of the new place. I measured an existing piece, told them what I was looking for, and they recommended the best thickness and type of glass.
They found the glass I needed and cut it on the spot. They even rounded the edges so that I didn’t cut myself, and the person I worked with was so careful, that he redid a piece because he didn’t think it was smoothed out enough.
All for a very reasonable price.
If I ever need to get a piece of glass cut for anything else, I’ll certainly give Roadrunner Glass my business again.
Thanks!

Who likes to deal with glass situations like a broken car window?
I’ve had a front window and a drivers window replaced by Roadrunner, and both were handled with speed and extras (They vacumed out the broken glass).
They’ve even cut down some large mirrors for me for almost nothing. If you’ve got a glass issue in Milpitas or North San Jose, check out Roadrunner.

I am betting most of Milpitas probably uses Roadrunner Glass for home, business, and car windshield repairs. I used them a few times for my vehicles and will not hesitate to use them again. Very professional and with friendly, knowledgable staff.
A+++++