Tuff Shed

From day one there was nothing but problems. They couldn’t give a written estimate to match the verbal one if their lives depended on it and when the day came to have it delivered they only sent one guy to offload a ten by twenty shed and it got damaged. When I called the office about it they talked about how they would make it right and how management would be in touch with me the next day which I know was empty words because it was Saturday. Now the salesperson and the warehouse person highly recommended Robert Bond to do the install, they said he was the best. On the day of install he was late and strong armed me for another 5% on top of the original 15% of the cost of the shed that he quoted us, he said it was because of the type of shed, yet he was aware of the type when the shed was ordered and when we set up the date for installation. Come to find out he wanted to do a second job that day and with more guys he could do both jobs in one day. I would give both Robert and Tuff shed a minus five if I could.

I wish I’d read Unilocal reviews before purchasing my shed. When a theme recurs frequently, I take notice.
Everything went well. The contractors showed up on time with plenty of workers to off-​load the pieces and assemble the shed. The men were efficient, polite, and completed the job in a satisfactory manner. I like the shed.
The problem started 2 months later. The shed no longer locks. I called the company Monday, talked to a person, and left a voice message for the person who could deal with the issue. I received no call back so I called multiple times Tuesday, but could only leave voice messages. The man who’d received my voice mail called early Wednesday morning to say that either he or the contractor would fix the lock. An hour or so later the contractor called to say that he’d pick up a new latch that afternoon, come by Thursday morning on the way to his next job, and fix the lock. Thursday, Friday, and Saturday have passed. I’ve left multiple phone messages each day to no avail. One day I picked the option to talk to a sales person. I got voice mail. I’m very disappointed with the lack of customer service and satisfaction.
Update 1÷9÷16
The lock was finally fixed on 1÷6÷16. While I was away over Christmas called and left a message that he «forgot» to come on the above Thursday. He could come the next day and left a number. I called when I returned home and was treated extremely rudely. I called tuff shed again and left another message. 1÷6÷16 someone came and fixed the lock. I’m happy the problem is finally resolved, but it was a lot of hassle to get to a resolution.

Went in first thing on a Saturday (there were 3 other customers going in at opening as well), but there was only 1 sales person there to start off the day so we waited about 20 min until we walked by and noticed to employees talking in an office. We asked for help and we got Larry Glick. He was fantastic. Helped us select everything we wanted in a shed. Walked thru all our options and looks and made sure we were happy with it before we ordered it. We scheduled the delivery for 2 weeks out, which worked great for us. On our delivery day, it was pouring down rain and they called us and rescheduled for the next day. We were so happy that they were on top of it all. Installers were quick and efficient (as quick as you can be with an 8×12 shed, but it looks wonderful. Didn’t give all 5 stars just for lack of salespeople in on Saturday morning, when i am sure they have the most business, and the fact that we had to find our own salespeople. Other than that Larry was stellar!

I have no idea why this place even exists. Seriously, I stated up front that I was ready to make my purchase. They cannot be bothered to take my money, now even days later. Unbelievably bad.
Tuff Shed may make great products, but I would never know because they can’t be bothered to sell them. What a joke of a business.

I did all the reviews this was the only one I gave one star. All other reviews were 5 stars except one business I gave 4 stars.
Why? Same feeling as the other reviewers:
«Initial experience was good, but it went downhill from there.» (Paul C, San Jose 4÷30÷2014)
«How does this place stay in business? The worst customer service experience ever.» (L G, San Mateo 2÷24÷2013)

We ordered our shed over two years ago and have just recently been able to finalize our order and have it installed. On Feb. 17 we met with Chad to place the final order for our 10×12 Premier Pro Shed. Yesterday it was installed and we are very happy. Although our salesman was not very good with follow-​through when contacted, in the end, it showed up when asked for and the installers were amazing. Three wonderful gentlemen from MexRemodel, Inc., showed up and they were professional and did an excellent job installing our new shed. They cleaned up beautifully, made sure we checked the shed, and left us thrilled with our new building. It is wonderful. Today we begin our inside work. Thank you for an excellent experience. We will certainly recommend TuffShed to others.

Don’t belive anything they tell you, especially over the phone. I called and told them exactly what i was looking for: low roofs because of the HOA restrictions. Chad told me they had plenty of models and they can build it to my low roof requirements. Based on that information, I go to their showroom in Milpitas and all their models have high roofs and was told by another salesman, who didn’t project any friendlieness, my selection was limited and they have only one line of low roofs but no model to see. What a waste of my time: annoying!

All in all, a very good experience. My advice is to go to the showroom and understand the differences between their premier models and the regular models. There are differences not just in price but in warranty and materials. If you are trying to fit the shed into a relatively small area, take careful measurements, including height allowance to make sure the taller shed will fit. Take into consideration the height of a skylight if you want that too. They can work in narrow spaces but there are limits. If you are getting a small shed, you may only get one installer, in which case the assembly could take all day, even if they told you in advance 4 hours. Also, ask for special options even though the model you want doesn’t have or allow them. I was able to upgrade to several options on my non-​premier shed. Theoretically they can do just about anything as long as there is space to do it. The interior will be «rough construction» not finish surfaces. I agree, go over your estimate and final order carefully to make sure everything is there with correct numbers/​amounts/​lengths and pricing.

The entire purchase and construction experience was wonderful. the construction crew was very professional and displayed great customer service, very clean. i am very picky and they did not disappoint me. i am a very happy customer. Thank You Tuff shed.

Initial experience was good, but it went downhill from there.
— Ordered and had the shed installed in December 2013
— After the installation, I noticed one exterior wall was damaged by a strap used to hold it in place during transportation
— I was contacted a few days later to pay the balance, which I guess they forgot to collect when the installation was done.
— I told them about the damage and I wanted it fixed before I pay the balance. They told me they would submit a warranty request
— It took a week or so before they called me back to set up a warranty appointment
— The day of the appointment, I received call telling me they had to reschedule because their truck broke down
— On the day of the 2^nd appointment, I came home and the shed was not repaired
— A couple of days later, they called me to schedule another appointment to do the repair and the other appointment was to assess the damage. Too bad they didn’t tell me that the first time!
— It was another week or so before they came out again to do the repairs. I purchased a new shed, which was damaged, and all they did was glue the chipped off piece of wood and put putty over it. The damage/​repair is very noticeable and is unacceptable!
— I received a call a few days after the repair to pay the balance again, but I told them the repair was not done to my satisfaction and that it was sloppy. In addition, when I first scheduled the appointment, they told me they would replace the wall. I told them I was done at this point and asked that they either take the shed back or give me a discount off the balance because I didn’t have time for it anymore.
— 2.5 months later, which was just 2 days ago, I received a call telling me the sales guy I worked with is no longer with the company and they would like to schedule an appointment for warranty work. Really? After 2.5 months since the last time I spoke to someone and almost 5 months after the shed was installed? Again, I told them I didn’t have time for it and would like either a discount off the balance or they can take the shed back
— Received a call back today and they told me the manager says they do not do business that way and are unable to give a discount and would like to come out to do the repair under warranty. Again, I told them they can take the shed back because the shed is just a waste of time for me at this point. And then I was told that if I don’t pay the balance, they will send it to collections. Really? How about I file a complaint for breach of contract?
— They then said they will follow up with the manager again. Let’s see if they call me back soon. This is by far one of the sh! ttiest experiences I’ve ever had with a company. Do they really want me to pay for something that was supposed to be new, but came with damage and they can’t seem to get it together?

I thought going directly to Tuff Shed would be better than HD or others. The ordering process took 3 months. Fax machines didn’t work, phone numbers were wrong– and no historical conversations were ever recorded «we’re moving our offices to Milpitas» was the common excuse. Finally got the paper process taken care of and they were going to install! We were very excited.
Then the installers showed up. General rule of thumb– don’t smoke a cigarette when you ring the door bell. Then when you see the spot where the shed goes, (bottom of steep hill) don’t say to the customer «That’s fucking crazy– no fucking way– we’re gonna need more people for this.» As the customer, I don’t care. I just paid over $ 2K for a shed. 7 hours later, 30 cigarette buds on my property and a loud cry of «it’s time to get the fuck out of dodge– Sir your shed’s built» and it was over. Not to mention, we got approval to use my neighbors yard as staging ground (to make the assembly easier) and the guys didn’t put the chain link fence back— even after I was promised «Sir, we’ll put the fence back, this is the only way we can get the shed in your spot.»
The company called me to ask me about the shed— Me? «Shed is great!» RE: Installers: «truck driving, chain-​smoking, foul mouth, inappropriate/​disrespectful employees. I’d be embarrassed if I was Tuff Shed.»
Beware.

Ordered my Tuff Shed via Home Depot on a Friday and it was a simple, quick and no nonsense process with ordering my Keystone 4×8 shed.
Tuff Shed called me right away on Monday and gave me the option to install the next day or Thursday. Whoa! That’s quick! So i opted for today and received a follow up call the Friday before with a 8 — 10am arrival window.
Installers came at 9am and quickly started the job… they were very efficient in setting it up, adding shingles, painting and cleaning up the area… finished by 11 a.m. When finished, they had me look things over which looked great!
Was advised i could start adding items in a few hours so i’ll see how everything came together. So far, so good.

I got a garage from TuffShed. The quality seems good and the install crew was fast and efficient, but our salesperson was completely non-​responsive. I often didn’t get a reply to my calls and emails. TuffShed finished most of the garage about a month ago, but still haven’t installed the garage door. I haven’t even gotten a definite date when they’re going to install it, although I’m supposed to get an install date «this week».
So far it’s been about 5 months from when I started my order and it’s still not finished. With more responsive customer service it should have taken 2 – 3 months, not 5.
UPDATE 2013-​10-​07: It has now been 2 months since our garage was installed and they still haven’t installed the garage door. I still haven’t gotten an install date for the garage door. I’ve been calling every week.

We enjoy our two new PRO-​Line «studio» sheds. We added insulation and sealed cracks to weatherproof and bug-​proof them a bit more. We also opted to buy and install our own sliding glass doors to win more interior space and do away with sealing issues. Fingers crossed the sheds will last the 10 years they are warranted. The materials seem to be of a good quality. We will probably redo the roof to provide more protection along the drip line at end of summer (before rainy season). Standard shed construction almost always warrants a bit more reinforcement to extend the life of lighter weight (lower cost) construction materials, especially when radiant barrier OSB is used on the roofing foundation and OSB is used on the eaves. But, after all, they ARE sheds… ;)

Needed a shed in my backyard. After researching various options available at the local LOWES, COSTCO, HOME DEPOT, and ORCHARD SUPPLY, I went with HOME DEPOT’s «TUFF SHED» brand of custom wooden sheds.
I ordered an 8 foot by 8 foot Sundance SR-​600 wooden shed with an added 24″ deep shelf and an 8 foot peg board right above the shelf. Home Depot had a promotion going on where for any Sundance shed purchased, the completed shed would be painted professionally using your choice of 2 tones for free. Without the promotion, this would have cost an additional $ 200. I chose to have the base be FLAXEN WHITE and the trim to be CLASSIC LIBERTY RED to match the color pattern of my house.
I received a phone call from the TUFF SHED contractor the night before the crew was suppose to arrive and build my shed. He gave me an arrival window of 7:30am to 9:00am. When no one showed up at 9am, I called TUFF SHED for an update. The TUFF SHED phone rep informed me that the contractor will call me back. At 9:20am, I receive a call from the contractor apologizing that he had provided me the wrong info. His actual ETA would be 11:30am to 2pm. I asked him how long the installation will take and he told me about 4 hours.
Two gentleman from TUFF SHED showed up promptly at 11:30a and completed constructing my shed by 2:30pm. I was really impressed at the job they did. When they were done, they packed up their belongings and cleaned up after themselves. Not a drop of paint on the ground or a single piece of nail/​screw left behind.
I’m 100% satisfied with TUFF SHED and highly recommend their sheds to anyone out there in the market for a new wooden shed.

How does this place stay in business? THE worst customer service experience ever.

previously bought one when I lived in another city.
bought again… very pleased. Lisa was my salesperson — very good. Good communication. Great quality.
Tuff Shed is very reliable.

I have always heard great reviews about Tuff Shed, so, I purchased a new shed from this company last year. After the first couple of rains I noticed that there were several wet puddle size marks on the floor. I contacted them and they sent out their person to check it out. I was told that the wet areas were due to condensation. Ok, then with the heavy rain that we just had two (2) days ago, there are more wet areas and now the starting of water damage on the floor. Even the window in the shed leaks! I definitely regret purchasing this shed! Huge waste of time and money!

The local sales representative, Larry Glick, was very courteous and helpful. I felt he really wanted to make sure we were happy with the shed we selected. He gave us a complete quote and the final price was exactly as we had been told. The installers were very courteous, did a terrific job and cleaned up after themselves. We had a great experience.

Be sure a review your quote with a fine tooth comb. They remove items and when you think the price went down due to discounting, you eventually discover the real issue.
The install guys were FANTASTIC. This was the best part of the experince.
The sales cycle makes you never want to work with them again. Search other vendors for a competitive bid. It will be well worth it.