Ace Hardware

Ace really is the place with the helpful hardware man or woman!
While they are a bit more pricey than the big box hardware stores, they are very helpful and knowledgeable. I can confidently go to Ace Hardware and get what I need, if I have any questions, they are always helpful and know what I am talking about.
Ace is my first stop for my hardware needs!

I just moved to the area and have only been here a few times, but I’m already quite impressed. I feel lucky that this is my local HW store. This is a clean, well lit, well stocked, well run hardware store with EXCELLENT customer service. They are in an area that has both new and older homes and business, so they stock a LOT of hardware, as well as seasonal, unique and hard to find items. I feel their prices are quite reasonable and fair, so this is not an issue for me, especially considering the polite and knowledgable staff. Good customer service is worth paying for! I think most have been there a good long time and know the store like the back of their hand. If they don’t they will find someone who does. I’ve always come out with a smile on my face. This Ace IS the place!

Like most folks, I tend to hit the big box stores first. But after stopping at 2 specialty stores, 2 big box stores, I finally got some great advice at the last big box store. «Why don’t you try Ace Hardware, they have everything!» While they didn’t quite have what I was looking for, I was told why it wasn’t available, and what I could do instead. I followed their advice, and the repair is done. Now I need to keep my mind out of their housewares department, because I could really damage the finance department in there. I’m sure I need that enameled cast iron cookware. Really, I do.

Compared to the big box stores in the area, this store is expensive.
That being said, there is just something about this store that keeps drawing me back. That something is called customer service. There are no teenagers working here; every employee has a little life experience under their belt and can therefore sympathize with the problem you present them with. More often than not, they can even help you fix said problem and offer up a few alternatives just in case your first attempt doesn’t work.
This is the store you come to when you just can’t seem to find that one «thing» you need. And, on the small chance that they don’t have it, be assured that they know who does.
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I believe one of their slogans is «Ace in THE place». And that certainly applies here. This location is THE place for so many things beyond hardware.
Each department boasts a huge selection (who knew there were so many lightbulbs), varied price point and very knowledgable and mostly friendly staff.
The paint department is fantastic and has a great selection of colors and styles of paint. They cut keys and screens. They have cool housewares like some of the thing my Grandmother loved like cast iron.
And they have great deals on old school candy at the checkout lanes!
What more could you want from your local hardware store?

I love this place. Anytime I need something for the office, this is the place I go. I always end up perusing the store for something I don’t need but want. The staff is great and always willing to help. If you can’t find it here, it doesn’t exist.

Yep, this place is good. I’m grateful this is the closest hardware store to my house, when I’m working on weekend projects and I need to grab one or two things, Ace is the place.
The employees are super knowledgeable. I can’t really complain about anything here, I really wish this store was bigger but I’m just glad it’s here.

THIS ACE IS COMMODIOUS. It’s probably the largest Ace Hardware I’ve ever been in and could match a smaller box store chain. The departments are clearly marked with signs. A paint employee helped me find everything for my project. He was a friendly grandpa type that probably offers people Werther’s Original candy.
FOR THE RECORD: I do take candy from strangers.
PURCHASED: Dry wall corner tape, dry wall compound, corner trowel, sanding block, 2″ paint brush
WERTHER’S ORIGINAL COMMERCIAL:

Very helpful. Nice place. I got the job done when they schooled me and pointed out the right products. Two thumbs up.

You remember that great neighborhood hardware store from when you were a kid? It’s still open in West Allis, WI …
Elliott’s Ace of West Allis is one of several branch stores for Elliott’s, varying in size. West Allis is sufficiently large that it has most of the stuff that is present in Elm Grove (I believe the largest/​home store). We have a smaller branch closer to us, but I seem to end up at West Allis fairly frequently. Ace is more of a hardware store than a «home improvement» store, so if I’m looking for large lumber, I’m generally off to Menard’s, otherwise, one of the Ace stores is usually my first stop. The staff is experienced and friendly, just like that store you remember as a kid.
While you wouldn’t expect it from a small store, there are frequently times when they offer the best deal. For example, earlier this year, we installed a battery backup sump pump, Ace branded, for $ 169 — looked to be, aside from color and label, the same exact product Home Depot was selling under the Basement Watchdog brand for $ 239! That is certainly the most dramatic example I’ve seen lately, but sometimes it pays to consider a store many see as «more expensive».
If you live near them, they’re definitely worth a stop in.