DIRECTV

When it’s working, Direct TV is great. It’s when you have a technical problem that needs a service call that you’re SOL! Customer Service will attempt troubleshooting and if that doesn’t work, you’ll need a service call. The only problem is that service may not be able to come out for 4 – 5 days! And of course, 4 hour window!

I moved into a place that had an old satellite dish left on the roof from the previous tenants and called Direct TV to remove it, they said they don’t remove old dishes… I think that is absolutely ridiculous. The country is covered with old dishes that are not in use. They are ugly and a form of litter… These satellite providers really should remove the old equipment…

Hi,
I had an installer come out to install service the other day. He left in the middle of the installation due to some technical issue at Directv. When I call Directv to have someone and finish the installation they refuse to complete the installation and when I tell them they need to remove the dish from my roof if they are not going to provide service they refuse to do that as well. When I ask to speak to someone in management or a consumer affairs department they refuse to transfer me. I’ve never experienced such horrible customer service. I experience the same thing when I try to email via the Directv website. So I am stuck with a dish on my roof and have no service and nobody will help. Does anyone have an email address or phone number directly to the corporate office where I can file a formal complaint? I have already filed a complaint with the FCC.