Enterprise Rent-A-Car

I’ve always had great experiences with this Enterprise. Good prices, good customer service.

I always like the prices of Enterprise, always the best. I made my reservation for two days, one of the lower end models The guys down there go me in and I filled out all the paperwork pretty fast. I only negative thing was I had my car ready to go after arriving, I said nice. Then they gave my car to someone else, twice. So I had to wait an extra twenty minutes to get my car. So I waited thirty minutes and I was on a very tight schedule.
However, they made up for it and gave me an upgrade at no costs. The car was clean and nice. Dropping the car after hours is pretty easy, just go around the corner in a garage and park it, and drop keys off in a white box. This would be the third time in 5 months my wife and I rented a car from them. We will be coming back.

Although disappointed in the lack of premium cars, the service was great! Quick check in and out, staff was helpful and the car was clean and ready as promised!

For the love of God… My blood is already boiling recollecting on my experience with this Enterprise location. Fortunately, it’s been long enough to where I can sit back and laugh at the living hell this place put me through. Where to begin…
Long story short, I needed to rent a car which was entirely covered by my insurance company. Enterprise picks me up from my location (as promised; so far, so good). We drive to this location, and I walk up to the front desk where there is a man in a graphic print t-​shirt and baggy pants. I’m confused what he is doing behind the counter, as everyone else is in business casual. He pulls out some yogurt and starts eating it. Weird, unprofessional, but I’m not that much of a stickler to bring my rating down to one star for that.
The fun REALLY begins after I get my car and am driving by Miller Park (this is about 10 minutes after I rented the car, mind you). My car DIES. IT DIES AT A STOPLIGHT. I can’t even put the hazard lights on. I’m slightly panicking, but trying to keep my cool as cars start accelerating through the green light. So… here I am in this dead car right in the middle of Miller Park Way. Considering the week I had thus far, I was about ready to throw open the car and allow myself to roll into oncoming traffic. What did I really have to live for anymore? Could it possibly get any worse? I rarely say this, but it was the epitome of an «FML» moment.
Amazingly, the man behind me was a MacGyver-​type Milwaukee Police Detective (seriously, I was in such luck at this point). He grabbed some tools from his car, popped open my hood and my car came back to life; Jesus rollerblading Christ… I could not thank this man enough.
I return my car to Enterprise; barely receiving an utterance of an apology and they switched out my car. Luckily, this next car ran fine, however when I opened the trunk I SWEAR to God there was a six pack of Miller High Life tucked in the back corner, 2 of which were empty. Yep. Fun times…
When I happily dropped off my rental, looking so forward to being done with Enterprise for forever, I spent the next 3 weeks on and off the phone with the front desk of this location because they kept charging my credit card hundreds of dollars each week. Finally, one of the workers gave me the number to the highest-​authority individual at this location. After I called them, they issued me roughly a $ 500 refund of all of the money they had drained out of my account because this Enterprise location can’t get their act together. And they suck. Big time.
Alas… that’s all I received. I honestly felt like I should have received comped days/​free rentals (and then I «fondly» think back on my experience with Enterprise, and would be horrified at the idea of free days of rentals I’d actually have to use. That sounds like the worst thing Enterprise could give me, to be perfectly honest. I shudder in horror at the thought).
Yep. So… There you go. Proceed with caution (and by proceed, I really mean avoid this Enterprise location at all costs).

I have rented cargo vans for small moves and have found that U-​Haul has a much better and safer cargo van with a bulk head to keep cargo from sliding forward and wood rub rails for tie down points. I noticed on more thing that change me to U-Haul.U-Haul closes any sharp edgeds off on the doors to prevent small cuts it appears U-​Haul also replaces there vans every year with new ones WOW that was impressive. I have yet to have a U-​Haul van with over 10 000 miles on it. Also I found They have 2 rates and guarantee the cheapest rate possible. Either there 19.95 plus mileage or the $ 80 that includes 100 miles free and anything over that is a meer .29 cents. They also don’t charge for additional drivers or. Being under 25. So when my employees would drive for me there was no issues as long as they have a valid DL.

Totally disorganized and rude this afternoon. 45 min wait at the counter and another 30 min for the car and we had a reservation! Terrible customer service. Will think twice before using Enterprise again.

Like Enterprise everywhere, there’s a high employee turnover, but because they pick you up, this is often your go-​to in an emergency, especially a car emergency. Often if you book online with Travelocity or some other service that allows for direct comparison, Enterprise is the least expensive, and one of the ways they do this is a daring daily game of brinkmanship, trying to, and often succeeding in renting out every single vehicle they have, turning around returns very quickly into the next rental. I’ve often been picked up in the very car I’m going to get. A couple of times, they’ve totally stressed me out by not having a car at the time I’ve reserved, but I’ve rented a lot and they usually come through, at the lowest price in town. They’re better to you when you’re a regular, but because of the high employee turnover, this relationship has to be renewed all the time. This location is very convenient, in many ways more convenient than the airport, but they also get more than their share of clientele who don’t have much experience renting cars, sometimes resulting in long delaying verbal exchanges at the check out counter. Still, among the downtown car rental agencies, this Enterprise has been better to me, with better cars, and more dependable than Avis. In terms of price, Enterprise is sometimes higher than Advantage by the airport (which has worse customer service) but usually less expensive than the rest. If you really need a car rental at a specific time without any stress, make the reservation for an airport pick up, and pay a little more for Hertz.

I had to rent a car yesterday to travel to Iowa City. I arrived at the downtown location a few minutes before they opened at 7:30 AM and the nice woman opening the computer systems saw I was outside shivering and let me in. They rang up my reservation and brought me a shiny Ford Focus within a few minutes. This morning I call from their manager asking if everything went well.
Great customer service.

I’m befuddled. Confounded. Perplexed.
How in the holy heck do I review Enterprise after my experience with them? I don’t even know where to begin. It’s all so confusing, really…
I could draft a long, rambling diatribe for you all… or I could break it down in a timeline. Timeline = more succinct, possibly more informative, will take less of your time to understand my absolute befuddlement re: how to rate Enterprise.
Friday: My car gets towed into shop. I have another car, but it’s about two minutes from falling apart. Will not drive said other car on the highway. Am content over the weekend to not go further than is necessary.
Wednesday: Need to rent car, as I have an important appointment in Cedarburg/​dinner in ‘stallis to attend. Calls Enterprise 9am, on point. Asks to rent car. I’m assured it’s not a problem, and that I’ll have the car by 1pm.
Wednesday, 12:30pm: Enterprise calls. Apparently, there are no cars. (WHAT.) So… «do you really need the car today?» asks the guy on the other end of the line. Um, yes? Yes I do? And also, guy, why do you sound stoned out of your mind? And like you couldn’t care less about ANYTHING IN THE WORLD? «Yes,» I reply. I need the car, and I have an important appointment at 4pm. I need the car by 3pm. «Okay,» replies guy with no tone, feeling, or discernible human emotion. Hangs up. Um?
Wednesday, 2:30pm: Enterprise calls. This time, it’s not him, it’s a girl. «I’m outside, and ready whenever you are.» Okay. Awesome. :rushes to get things and runs outside: Gets car, goes to appointment, goes to dinner. Painless.
Thursday: Meetings and stuff. Should have the car back by 3pm. My car is not yet fixed. Calls Enterprise. «Can I keep the car an extra day?» I ask. Emotionless, completely flat dude on the other line: «Sure,» and hangs up. Um? Okay. (keeps car)
Friday: My car is not yet finished. The rental is due back by three. I’m a cognizant person, and I don’t want to inconvenience Enterprise or get charged for an extra day. I call and explain, IN DETAIL, my situation. «Just whatever. You can just bring it back whenever.» WHO IS THIS GUY? Is he high? Is he Nihilist? Hasn’t he any modecom of understanding of basic communication? Sighs. Takes car back, gets own car, leaves rental at Abra (repair shop). Still haven’t heard anything from Enterprise. It’s now Tuesday.
Two stars for seriously lackluster communication and customer-​service, despite their flexibility in accommodating my needs. I was teetering on three, but man. That guy. Man. Dude. Whatever. Someone’s far too chill to be dealing with the public.
This was still a long, rambling diatribe. At least I communicated thoroughly and efficiently.

I rent cars somewhat regularly and, until a few weeks ago, thought Enterprise was among the best. The cars had always been clean, the service prompt and courteous, the reservation process efficient, and the prices good. That changed on July 28 when my boyfriend and I went to pick up a car that I had reserved several weeks earlier and that we were using for a week’s vacation. (Side note: I am a medical resident so vacation is precious and dates are inflexible.) We arrived approximately 90 minutes later than the time I had listed on the reservation, but I was not worried as car rental agencies had never treated this as a problem in the past. I was informed by the woman at this Enterprise location that they «had» to give my car away because we were late, that they did not have any vehicles available and would not be able to get us a vehicle until the following Monday, 5 days later, and that there was nothing they could or would do to help. A quick search on my phone revealed that thanks to recent flooding in the area, car rental rates had quadrupled since my reservation. I don’t expect companies to predict natural disasters but I do expect that in the six days between the flooding and my reservation, they could call and inform me with anticipated difficulties in keeping the reservation, attempt to make amends by offering future discounts or incentives, or at the very least offer a sincere apology and a decent cup of coffee while tired travelers attempt alternate arrangements.
For the record, my subsequent attempts to contact Enterprise by e-​mail have received no response. In the future I will rent elsewhere and am encouraging my friends and family to do the same.