Monro Muffler Brake & Service

I was a long time loyal customer of Monroe but when they took over the car x franchise things apparently got very shady. Here’s what happened: I was «shocked» as to how badly I got taken and I «strutted“out their shop door $ 2200 poorer (puns intended for your entertainment)
I brought my 2006 Subaru with 80 000 miles in to Monroe tires as it made a loud whirring noise coming from the rear drivers side tire «could it be the bearings or something like that? «I asked Nick the manager. Nick was very nice and said he’d check it out. An hour later he called and said, yep just what I thought, struts are shot and all 4 wheels need replacement. «Gosh Nick that sounds like it could be expensive how much am I in for? «2200. 00 was the cost he quoted. I trusted theses guys as I had been a long time customer. But this whirring noise was driving me crazy and I was going on a long trip next week and I needed this thing fixed. Oh well, bite the bullet, these guys are the experts so they must know what they are talking about. I picked the car up and paid the bill and thanked Nick. «It’s good to know my car is in good hands with such a reputable company like Monroe tires «. (I really didn’t say that to Nick but I need to insert a bit more sarcasm)
When I took the car out wouldn’t you know it, the car whirred like a tornado ! I brought it back the next day and asked Nick «hey, wasn’t this 2200 repair supposed to take care of my original complaint? And …“didn’t anyone take my car out for a ride after it was «fixed «to make sure this hurricane sound was quashed? Nick said he’d look at it again and see what the problem was. Sure enough he called back a few hours later and gave me the good news «yep, we found the problem it was your wheel bearings «don’t worry Dave, no charge ». well that’s great thanks Nick, you replaced my entire suspension system and four tires at a cost of 2200 bucks when all it needed was a 200 dollar repair ! And didn’t I tell you from the get go that I thought it was the wheel bearing ?
I’ll spare you the details and explanation that Nick tried to give me. It’s like listening to a car thief who is trying to explain how he accidentally stole your car
Adding insult to injury they charged my 85.00 for tire recycling fee (they refused to give me the tires back afterwards), 70 buck for «road hazard coverage «(it’s like tire insurance or something) 39 dollars shop supply fee 43 for a stem seal kit «all of these extras I had not asked for. Nick said he would refund these costs to me but I’ll see if that happens .
This is simply bad business and doesn’t promote your service in any way. You can only make so much cash off of gouging your customers like that and then treating them like fools before this kind of stuff catches up with you. By the way, all I asked for was a discount on the work they did that I did not need. I was polite but firm but Nick would not do more than take the charges off my card for the work that I did not ask for. I’m including a copy of this bill as well so see for yourself

After Monro took over this auto repair shop the service went downhill fast. Even worse, they were dishonest, both about the work that our car needed and about the price estimate.
When we arrived to pick up our car, the price they charged was $ 300 more than they told us it would cost. When we complained, they refused to address our problems. We contacted the national headquarters, who said that they would help us if we produced coupons from other repair shops with comparable prices. We weren’t asking them to charge us comparable prices; we were complaining because they charged us for work that we didn’t authorize (and we’re not even certain that they did the work), and because their estimate was wildly inaccurate.
We now go to Midas about a mile north, and we’re very pleased with their work… and honesty.

I’ve been going here for oil changes for a year and a half, and also got a set of new tires from them and some front end work about a year ago. Despite the fact that they are a big chain, they are one of the most friendly, quick, reliable and communicative auto shops I have been to. Oil changes are as inexpensive as they come (with the coupons on their website), and my new tires were also the best deal here with a coupon on their website.
They don’t give you a long list of unnecessary repairs, and they are happy to explain or even physically show you what’s wrong with your car. However, their standard prices for parts and labor on repairs are MUCH higher than the locally-​owned shops in Riverwest (thus my 4-​star rather than 5-​star rating).
For a repair they recommended after my most recent oil change, I called around to Habhegger and Lindem’s and got quotes from both that were 40−50% below what Monro quoted me. Having already told Monro to go ahead and do the work, I was very frustrated that I was being overcharged, and figured I would have to suck it up for being yet another stereotypical woman who doesn’t take the time to know what’s up with her car.
However, I called Monro back and asked them why their price was so much higher for the same work. They didn’t really give me much of an explanation (maybe they have a different source for the part? or just more of a markup on parts and labor because they are a franchise?), but they agreed to match a written quote from another shop, even though they were already doing the work. So I got a printout of one of the other quotes and brought it in when I picked up my car. The repair was done quickly and they were super friendly about adjusting the price.
That kind of customer service will keep me coming back, at least for oil changes and perhaps for other repairs if they will match other quotes again.

I had an emergency tire issue on a Saturday afternoon. I thought I’d give this place a shot since it was right by my work. I was able to get in right away without an appointment and left no longer than 30 minutes later. They were very nice and very reasonably priced. I will definitely be back for other services!

Not my usual spot but I’ll give it a try. We’ll see. They got me in fairly quickly and treated me fairly so far, let’s see how it goes at paying time.

I brought my vehicle in because of a check engine light. Within 30 mins I was called with a diagnosis and a price. The work was done in a few hours and was ready for pick up. On the way home the light came on again, I immediately called Nick at that shop and told him my dilemma. «Bring it in and we will fix you up.» The next day I brought the vehicle in and they diagnosed and repaired it in a few hours! NO charge to me. Great Service, knowledgeable staff. They even dropped me off at work! I told my coworkers and friends to come see Nick, he will fix you up!

I write this as a person that knows very little about cars… just wanted to put that out there.
Today I desperately needed a standard oil change and when I used my trusty Unilocal app found a few I was considering. Monro ended up winning mostly because I found a coupon for a $ 15 oil change on their website and that is ridiculous. There was an option to make reservations online but I just went in day of because my car was probably going to break down if I didn’t take it in immediately.
In short, I loved it and here is why:
1. They took me right away even though I didn’t make an appointment
2. Gave me an estimation of 45 minutes and I think it took 30.
3. This location is right by bay shore mall so you can shop while you wait
4. Did not try to up sale me anything
5. Final cost was $ 19 — I don’t know the last time I paid that little
I’ll be back.

I had a hole in my resonator on my 2005 VW Jetta. I took it to Monro asking if they could replace it, they informed me I would have to replace the whole back half of the exhaust system, including my muffler which was in fine shape, to the tune of $ 650 dollars.
I specifically asked Monroe if they could cut out the bad resonator and splice a new one into the exhaust system. They said no, and the entire system had to be replaced. I took this for a second opinion at another shop, they easily replaced the resonator by splicing a new one in, the whole process cost me $ 225 and about and hour and a half.
I do not recommend coming to this place, definitely do not act on their estimates right away. They will try to get you to spend more money than is needed!

Feeling a bit like we got gouged, $ 100 an hour labor seems high! We paid over $ 800 for a new radiator with negotiating but we were really in a jam in the middle of winter, granted their was no charge for diagnostic test. The next time we needed minor fuel filter part but was charged $ 80; when I told my former mechanic in L.A. he was floored… When that did not fix problem we were quoted $ 100 for a diagnostic test to find out why are engine was sputtering… but were concerned about how much the repair would be after that…
Thankfully we were referred to a shop with empathetic, honest and reasonable non franchise auto shop Habhegger Wheel & Axle that that did diagnostic for free and Tuneup for under $ 300 did the trick!

The customer service at Monro is fantastic. We have taken several different cars here for various reasons and every time they have been able to accommodate our busy schedules and get the job done. I called one day because I had a brake light out and didn’t have the tools I needed to fix it. I already bought the bulb and because we are regular customers, they changed it for me for free. On a different occasion, I had a flat tire. I was able to pump enough air into it to get it to their shop. Despite having a full house, they fixed it for me in the amount of time it took me to get in my workout. They have always been helpful, pleasant, and trustworthy!

They do a great job and have been very honest. We have taken both our cars here and they give us a much better price and honest feedback. They do both American and imports and they really seem to know their stuff, if they don’t they research for you. They even cleaned up the mess the dealer left in car after oil change and ran the car to ensure no leaks. This will become our go to repair place.