Moto-Scoot

DO NOT use the repair shop. I believe they are dishonest and the customer service is terrible. My girlfriend brought her moped in 3 times in one month. One time was user error to be fair. Again, it is not working. They made a mistake and hooked the ground wire from battery up wrong, which burned it out and needed repair. Then, in a shouting match claimed that the mechanics do not make mistakes. I am a healthcare professional, and let me tell you, humans make mistakes, even simple ones when another human life is involved. Everybody has made a mistake at work at some point in there career. However, according to this horribly ran business they don’t make errors. Well they must be the only business in the world with a perfect track record, zero employee errors. Don’t trust the owner or any of his employees. It’s a shame. I am sure they need to get there money up before winter hits.

While at times I have found them helpful, I always feel uncomfortable when I walk in the door. It seems they have those customers who are in the club, and everyone else is more or less ignored. They are not terrible, and I have bought parts from them, but if you like to do some of your own work or haven’t bought your scooter from them, they aren’t going to play nice.

They do a fair (not great) job on the repairs but my biggest complaint is that every time I’ve brought my moped there (4 times now) — I never get a phone call with status updates. They tend to fix the problems and when I call them to find out what is going on after a week or 2 of not hearing anything, they tell me what I owe (having already fixed it) no matter how many times I tell someone or leave messages saying I want an estimate first.

Tough to deal with. Do not deal with people in a courteous and professional manner. Can’t source OEM parts for the Madass brand they sell. Placed an order and charged on 6^th of June. For used parts since a new OEM $ 40 carb was going to cost me $ 160 instead. Still no email as requested and no part. No idea what’s happening, was told 2 – 3 business days. Totally lame service. Monopoly on the Madass brand means your going to get abused. Not even bothering with a phone call to find out why. They were rude the previous two times I called. I don’t expect them to help. Going to let my bank take care of the transaction and avoid in future. Too bad they’re the only game in town when it comes to Madass. Beware if your thinking about a Madass. Mines sitting in the garage without an OEM solution while the dealership try’s to source parts. Madass is a cool concept, and bike, but Moto Scoot don’t properly support it, Or warn people that it’s almost out of business. If they do get 2015’s, beware of purchasing them.

I was very disappointed with the service recently. I stopped into Moto-​scoot to ask if they could check out my scooter. I had just started it back up for the season and the starter was not working. However, I could still kick-​start the bike. The mechanic said it might not be a big deal and offered to hook it up to the charger overnight to see whether it would fix the problem. I swung by the next day to see how things were going and they had not gotten around to it. No big deal. So I called the following few days and again there was no update. I was a bit annoyed because it didn’t seem like it should take that long to hook the battery up to the charger. Finally I call and I am told that my scooter is ready. So I stop by and I’m informed that the battery needed to be changed and that they changed it without any authorization and charged me $ 135 for parts and labor. I was never asked whether I wanted the work done or given a price quote. I could have continued to kick start the bike for a while. I might have wanted a different battery then the one that they installed. Or I could have installed the battery myself. I left really annoyed and was bothered enough to send an e-​mail identifying my concerns. I never heard back from them which prompted this review. I really want to love Moto-​Scoot because I liked the people (and dog) but I feel like the service is lacking and pricey. I was charged $ 30 for the last oil change I got. It wouldn’t have gotten to the point where I felt the need to leave a negative review if Moto-​Scoot had asked for authorization for repairs or addressed my e-​mail concerns. But now I am left with a very negative impression of the shop.

I journeyed all around the city of Milwaukee to find a scooter dealership who could actually give me viable information.
I’m considering purchasing a used 50cc moped on craigslist, and I just wanted to ask an experienced person a few questions before I do. The first guy who helped me tried to get me to buy a new one by taking out a loan (I am NOT doing that). The second guy just didn’t seem to give a crap about any question I had. I asked him «what I should look out for» in a used scooter, and all he had to say was «Just don’t buy chinese» and then walked away. Uh… duh?
I went to three other places: Southeast Sales, Bills Power Center, and Don and Roy’s. Don and Roy’s seems to be the winner for me if they weren’t so expensive.

I’ve had my scoot serviced her for 2 years. Its always over priced and takes a long time. The mechanic is there is a passive aggressive jerk so I prefer to spend my money else where. Tip to a small local business. Treat people the way you want to be treated, word of mouth is the best form of advertising and you lost a few customers.

I would like to start off by saying that I have read reviews about how long it takes for the shop to fix a scooter/​moped. My first question to you is did you buy one made in China, and the second would be, Did you bring it in at the peak time of the scooter season? Moto Scoot is about the ONLY shop in town so a dozen people a week for repairs is a lot for the shop to handle. OK, I am done there… Now on to the good stuff!
Bill and Andy are AWESOME. I went in not expecting to find anything that would fit my tall frame (6’5″) and Bill directed me to the Cali Classic 50 without hesitation and went on to explain everything about the make and model. Needless to say I purchased two and could not be happier. A day later we were out and about. If you have questions about the mechanical things and the like go straight to Andy or any of the very helpful and BUSY mechanics, and if you are looking to purchase Bill is your guy.

Called before dropping off non running aprilia ditech and was assured they knew how to service it. Dropped off bike the 12^th of the month and was told 1 week till they looked at it. Long time, but ok… give them a try. No calls from them after that week so i call in week 2 and was told 1 more week. End of 2^nd week still no update so i call and am told they’ll move it up and inspect next day. No call that day so i stop by end of day and my bike hasn’t been touched. I’m frustrated that they never called and tell them i’ll take it home. Mechanic talks to me and ensures he knows these bikes and assures he will review first thing next day. No call next day and i leave for 10 days on vacation, leaving my bike there. No calls over that period! I show up on the 27^th day for status and the am told they just looked at it and haven’t figured it out yet. Frustrated, i tell them i’m here to pick it up. I express my disappointment, rehashing my experience. Sales manager butts in, interrupts me and mocks my frustration, saying he wishes i could see how they’re so busy that some things fall thru the cracks and i should understand. Gets pretty rude. Come on… really? Try saying sorry we blew it. Own your results and don’t blame me for you dropping the ball. They didn’t appreciate my feedback, and even through their own mechanic under the bus saying he shouldn’t talk to customers and had no place telling me when they’d look at my bike.
Bottom line… Service sucks, in that there was never… NOT ONE… call made by them to me in the over 4 weeks they had my bike. And they don’t take accountability. After my experience i read some google reviews, and guess i should’ve known better. Save yourself the despair.

Just got a scooter, went in to see about getting a part for my scooter. dude scoffed when I told him want kinda of bike I had and told me you can’t just order parts for a bike that old. I asked where i might go to find the part. Guy said I’m gonna have to go find the part on ebay myself. Should have asked if he knew a friendly place in town that will take my money to make sure it’s properly installed.

Most impressed with their salesman. Will see how service goes.

I wouldn’t take my scooter anywhere else. Good people, quality work, reasonable prices. Plus, they have an awesome dog that wanders around the shop.

moto-​scoot the home of the sachs madass