I would like to actually give them a rating for their service, but after waiting for more than an hour in their(uncrowded) waiting room, I had to go back to work. There was no explanation and there were only three other people in the large waiting area. I had an 11 a.m. appointment. I finally left at 12:15 p.m. — during all that time, nobody even bothered to speak to me after the initial check-in.