Pet University

A few months back I had a terrible experience with Pet U, but decided to give it one more try. After another horrific experience yesterday, it is safe to say our dog will never be at Pet U again, and I will make sure to spread this news to all of our friends.
When we dropped our dog off the other day, I decided to ask to take a walk around the facilities. I was extremely concerned about the conditions of the place, and the number of dogs being held there at once. The barking was loud and terrifying, and I felt that I was in a pound. There is also a horrible stench in the building. I have left our dog in other boarding facilities that did not have this bad odor, so I know that it is possible to keep the facilities smelling clean and fresh. Had my flight not been leaving an hour or two later I would have not left my dog there. I worried about him all weekend. This used to be a nice place, now it has just gotten way too big. There are too many dogs for the staff to handle, and I worry for the dog’s safety.
We take advantage of the overnight boarding when we are out of town. A few months back I prepaid $ 25 for my dog to be bathed the day before we got back. We arrived to pick him up, and noticed he smelled and had not been bathed. Sally the woman at the desk was incredibly rude and offered NO apologies whatsoever. We finally got her to deduct the bath from our bill, but she offered no other compensation.
You would have thought Pet U would have put this in our file, to ensure that we received great service if we ever decided to come back. Believe it or not the SAME thing happened to us again yesterday. We prepaid $ 25 for our dog to have a bath the day we came back from vacation. Not only was he not bathed, but he smelled and had dog slobber all over him. Ironically enough Sally was the woman at the front desk. Once again she offered no apology or compensation. She did not feel bad at all that our services were not met for the second time. Her customer service skills are horribly off-​putting. She told us that they forgot to schedule the bath. I am sorry, but I know 10 year olds who would be capable of scheduling a bath in a computer. This was absolutely pathetic.
Pet U has a lot of work to do, starting with improving the customer service skills of their staff. Like I mentioned earlier, my dog will not be returning to Pet U, and I will make sure that my entire network of friends is made aware of our experiences there.

Update: Received a call from Dennis (the owner) who was very sincere and apologetic for what we had experienced so far. It was very evident that he really cared about making things right and would do what he could to correct the situation. It is understandable that oversights can happen and I truly appreciate Dennis’s desire to correct the disappointments we had experienced. We were able to schedule a training evaluation with him directly and are looking forward to seeing what they can do for our dog.
Very unhappy with Pet-​U at the moment. I called the Milwaukee location on ¹¹⁄₂₇ and set up an appointment to have our dog evaluated for a board and train session on ¹²⁄₁₈. The male employee I spoke with took my credit card number over the phone as you have to pay in advance and told me everything was all set and that they would have a receipt for me on the day of the appointment. Went there today for the appointment and was told by a female employee that they had nothing scheduled for us and no record of an appointment ever being made. This is after I called last week to confirm the appointment and was told by a male employee that everything was set and good to go. The female employee today offered no apology, no explanation, nothing, and I was spoken to like my being there I was an inconvenience to her. I requested that the employee have the owner call me personally within the next 48 hours as I am very unhappy with our experience and how we were treated. Should he do so and offer an acceptable apology and solution for what has happened I will be more than happy to write an updated review. Until then I am now left to call my bank and cancel the card I originally gave them as I have concerns about their employee taking my card number and not processing it for the training appointment as they stated they would.

I was slightly nervous about bringing my 50 lb lab mix to a daycare because she is very submissive and gets a little beat up at the dog park. Once the pecking order is established she runs and plays like nothing ever happened.
I finally decided it wasn’t fair for her to be cooped up in the house all day while I was at work, so I looked into Pet U for daycare once/​week (trust me after one day there she is exhausted for two days so she doesn’t need much more — haha).
The first time I went into Pet U the girls at the desk were very friendly and helpful. In order to bring her to daycare I had to bring my dog in for a behavioral test which consisted of my dog meeting two other dogs from the day care. Everything went well!
On a side note I was told They do take aggressive dogs, however, they are separated from the rest of the pack and get their own play time.
Annie (my dog) has been to daycare 6 times now and has come home super tired. She hasn’t had any issues there with getting hurt or anything like that. I truly think that the people who work there sincerely care about the dogs. I walk in with Annie and they all greet us like they’ve known us for years.
My only issue is that they close at 6 pm which does not work well for my schedule. However, they do offer a van service which runs M/​W/​F. So hopefully they extend their hours at some point or offer the van service more days/​week!

We brought our dog here only once, and for good reason. There were a lot of red flags from the beginning for someone who knows what they are looking for. When we dropped our dog off, she had a prong collar on. They stuck her into a little side run with another dog to test her behavior, but they did not ask us a single thing about her behavior, allergies, or any other important info. That was it, they said they would take it from there, so we left. Later, I was watching their facebook closely for updates, as they said they would post them. The first picture was my dog in a large group of other dogs with her prong collar on! That is incredibly dangerous, as they can get tangled! I called and asked them to remove it, and if that was something they normally did, and I was told it wasn’t. Yet, after looking some more, I noticed many other pictures of dogs with prong collars on in playgroups. I also noticed very small dogs with large dogs. Another very dangerous habit, as they can easily get trampled during rough play. When we finally picked her up, she got a good report card, and was very tired. Later that evening, I began to worry about how tired she seemed. After giving her a good look over, I noticed her feet were completely torn up, bleeding and red everywhere. We had to go to the vet twice over this daycare experience. Once for her feet and the other because she developed a cyst on her rip from blunt force trauma. I’m not saying that the torn feet and blunt trauma are something they did, but part of owning a daycare is managing play and REST, something that clearly wasn’t done. It’s only a matter of time before a dog gets seriously hurt here. The icing on the cake is that they breed puppies for additional profit, something that someone like me, who works tirelessly in rescue just cannot condone. Legitimate breeders raise carefully selected dogs in a home environment, not as a part of a business. It’s simply irresponsible. I’d steer clear of this establishment.
Read these tips to help determine if a daycare is safe
Tl;dr,
–Leave prong collars on in group play (dangerous)
–Let tiny dogs in with giant dogs (dangerous)
–Dog came home with several injuries
–Breed puppies for profit

My wife and I have taken our two dogs to training and regular day care at Pet U since it opened. The staff is particularly attentive and they treat our dogs as part of their own family. Our dogs always have fun and they go to «school» with great joy. Dennis is a superb reward-​based trainer who is patient with both dogs and indulgent owners. Angie always runs the business from the customer perspective. We would never go anywhere else!

My dog has been attending Pet U every day for nearly a year now. We initially chose Pet U because it is close to home and the price is right. The owners (Angela and Dennis) and all of their employees have gone out of their way to make us feel like more than a customer but part of the pack and I can’t imagine taking our dog anywhere else.

My GSD was really struggling with anxiety and aggression towards other dogs. She was unmanageable and I was at a loss. Pet U helped turn my situation around. I boarded my dog for three weeks with their board and train program. While there, they helped teach my dog the skills she needs to socialize and become a well mannered dog. They individualized her training and worked one on one with her. The trainer was available at all times to help answer my questions and give me a complete update on how she was doing. I went to Pet U during her training and also got to work one on one with my dog and the head trainer to see for myself the progress she was making. They helped answer all questions I had, big or small, and helped make a plan for me to stick to when I took her home. The entire staff at Pet U is amazing and very approachable. The experience my dog and I had with Pet U was exceptional. I look forward to continue the work and taking my dog there for classes and doggy day care. I would highly recommend Pet U to any responsible pet owner!

My dogs, right now, are snuggled up next to me exhausted after playing all day at daycare. They have small bladders and can’t be crated all day and with my long commute and my teenager’s busy schedule we needed to have someone watch them during the day. They clearly love the place and get excited the min I turn the car into the parking lot. The staff is friendly and seems to handle the animals well, especially my little one who is an obnoxious barker but they seem to understand that. They give «report cards» every few days and I think that’s a nice touch. I had to take them to another daycare closer to my work once and boy that place looked dirty and dumpy compared to Pet U. They are a little pricey but for me it’s so worth it to come home to happy content dogs. I highly recommend it to anyone who works and has high energy dogs.