Prestige Auto Service

I have used Prestige on several occasions for repairs to my daughter’s Range Rover while she’s attending college in town. We’ve usually supplied the parts and planned the shop visits well in advance and things have gone smoothly and at a very fair shop rate. This shop does get busy, so get an appointment in advance and drop the car off the evening before the work is to be done if it is anything beyond quick and simple.

There is nothing Prestige about this place. It looks like a dumpy old chop shop and the people who work here are totally creepy, for a second I was afraid that maybe I had walked into Steven Avery’s shop. But luckily for me there were no physical violations to my person only financial ones. This place is a total and complete, underhanded, price gouging rip off machine. I was charged $ 140 for an oil change!!!
This is ridiculous. I had called around to other mechanics (unfortunately after the fact) who handle foreign cars and every single one of them quoted me prices between $ 70 and $ 80 for the exact same service.
When I called Prestige back and voiced my concern the guy who answered the phone said he had to get someone else, and when he came back to the phone it was still him, however pretending to be the second person. He pulled every lame excuse he could out of his butt, from; «We used synthetic oil, we did a safety check, you were charged for some washer fluid, I only work here, I don’t determine the charges bla bla bla lie lie lie fart fart fart». Bottom line there was no excuse for this other than they are crooks who took advantage of a customer. I told the person on the phone that this is not the way to do business and that I hope they really enjoyed screwing me over, I hope it was really good for them, and that they took pictures and smoked a cigarette after because it will never ever happen again. First time shame on you! Second time? OH there are no second times.
But you know what? I guess there is some shame on me. As a seasoned Unilocal reviewer and consumer the very first thing I should have done was checked the other Unilocal reviews on this place. I always do that, however on this particular day I had so much going on that I didn’t do it. If I would have taken the time to read these reviews first, this never would have happened. This is a crime that could had been prevented with some due diligence on my part. But regardless, still gives them no right to conduct business this dirty.
But I will look on the bright side. These guys did look really poor and trashy and obviously desperately in need of money, so much so that they had to resort to this.
How sad, How pathetic. I’m a kind-​hearted person and I love giving to charities and to bums on the street but I don’t like getting robbed. In the future I would suggest that instead of robbing people that they take a tin can and go begging on the streets or go to World Vision and ask someone to sponsor them.
I made the mistake of going here once. And trust me once was enough. Learn from my mistake, and don’t go here.

After awful experiences at North Shore Infiniti, I sooo much wanted these guys to be my auto service shop. At first, I was pleased — a much needed tune-​up was reasonably priced and completed timely. However, my next service was more complicated and unfortunately botched. Although the initial problem was fixed, 2 additional problems were created. I mentioned the new problems before I left the shop and returned the vehicle a few days later for them to keep the car all day and try to repair what they broke… no such luck — the shop owner reported that it was a «waste of time» for them to troubleshoot the problem and that I (not they) would have to pay to replace the driver’s seat to fix the problem (once again — a problem that they created while fixing the original issue)…still looking for a good mechanic if anyone has a suggestion!

Prestige was recommended by our insurance agent and I recently went in to get an estimate. The place is definitely nice inside, but as a woman in her early-​mid twenties I was appalled by how the individual who gave me an estimate consistently spoke down to me. The quoted price was incredibly high, which perhaps had something to do with the fact the service member was focused on estimating how much insurance would pay (albeit I consistently said it may not be covered and I’d prefer to pay out of pocket). When asked why it was so much higher than previous quotes, he berated other businesses «they must need the service more than I do,» was unable to actually explain potential differences/​results in approaches, and kept looking at my boyfriend instead of me in the conversation.