Shallow Jewelers

I’ve been here numerous times and always felt like I got screwed when I left. My grandmother was a faithful patron and i took her jewelry in for cleaning, sizing, and repair after her death. Everything was done; but it took almost a month for three pieces, it cost almost twice what they quoted me, and then one of the rings was sized down to the point that I can’t wear it because it scrapes my fingers (they didn’t bother telling me that my fingers were too small to size down such a large ring). My husband tried recently to take my Rolex there for a cleaning… BIG mistake. It was losing a couple minutes a day when he took it in. Now it loses hours a day and sometimes stops running. They gave me our money back after trying to fix it twice. They say they didn’t break anything, but I think they did. Don’t bother going there. There is bound to be someplace better.

One of the last master watchmakers in the state. Not cheap, but very good.

This review is for the watch repair portion of this shop, specifically Richard Trissel’s services. I went in with an old 1920’s Waltham pocket watch. Richard initially thought the spring had jammed, as did I. I left the watch with him for repairs. A few days later, he called me to tell me it had been a loose screw that had come loose and jammed the watch and that the spring was in fine shape. It turns out he had had to ask four different watch shops before he could hunt down the correct screw. What a champ! The repair price was still a tad steep, but lower than initially quoted, and Richard even greased everything up and polished the exterior for free. If you need a pocket watch repaired, any watch at all, see Richard Trissel at Shallow Jewelers!

Friendly, helpful staff makes this an enjoyable jewelery shopping experience. They don’t have a huge selection, but there is a good variety of quality pieces. I bought a fairly priced bracelet for my wife a couple years ago which she liked and still wears. Was just in here again and had our wedding rings cleaned. They offered us coffee while we waited, but it was really only about 10 minutes. Just about enough time to peruse the current selections. The rings came back shiny and new, they did a great job. Only thing is I thought the price for the cleaning was a bit much at $ 40/​ring as they were white gold. With those two purchases, they should have thrown in my ring, especially for being a repeat customer, but instead charged me $ 5 to clean it.