U-Haul Moving & Storage at Capitol Dr

Went a get a standard 5 lb propane tank filled and the attendant Antonio could not connect it to the hose.

My experience there was fine. We got there around 8:45 for a 9 AM pickup and our truck was ready to go. Didn’t have to wait long in line to get it and we were outta there in 10 minutes tops.
Returning it was easy as well. In & out pretty much. Idk what their management is currently like, as to whether or not they’ve switched it bc it was my first time there, but I’d go back there again if I had to.

My girlfriend had reserved a truck 3 weeks before our move out date at 7AM so we can be out by noon. The day before, they tell us they won’t have a truck available until 10:30. Called them and asked them what is the point of the reservation if we can’t reserve it for the time we need THREE WEEKS OUT?! They said there’s nothing they can do and still expect the $ 50 reservation fee. Wtf???

Had a appointment for a trailer hitch installation– i go in there and they know nothing of it– they the manager– tells me hell call me in a day or two when its in, I wait about 4 or 5 days and go back there and he says oh yea– it just came in right now come back tommorrow. Installation went fairly well but about a month later my tailight assembly starts falling off the back end of my car nothing holding it in but the wires– so i go back there and tell the manager that i think when they spliced in the trailer light harnass to the tailights he the mechanic forgot to bolt it back in and he told me no thats unrelated goodbye So i took out a couple screws in the trunk to access the tailight assembly and right where they spliced in the wires on the backside of the tailight assembly there are 3 studs holding it in place and all 3 nuts were missing so i fixed it myself and called back and left a message for him to consider next time that the customer might be right! probably will never back

Was charged $ 10 for gas when moving the van only 4 miles. Manager could not justify the charge but insisted I owed anyways. Ross (the manger) begin insulting my sexual orientation. Filing a fraud charge through American Express. AVOID THIS COMPANY LIKE A PLAGUE!!!

They have a new manager and the service is much better. They treat me well and value my business (I give them a lot). Their equipment is usually ok. Their trucks could use a little bit of work in terms of cleanliness in the cabins. I am much happier with this location now.

Slow, lazy, unhelpful.
I went in today to see if I could get a truck rental for this weekend, and the guy (Terrance), looks at me and says «uh, we get really busy around this time of the month because everyone is moving so it’s probably not possible. We can only rent out trucks for 8 hours at a time.» Yeah… thanks, I’m aware that move in dates are at the first of the month and this is when you get the bulk of your business. This guy as moving in slow motion — it was painful.
I understand it’s difficult to accommodate someone who needs a truck for more than one day, but he seemed very unwilling to help me. So he goes through his computer system and keeps saying he can’t help me. Like 10 times. Instead of trying to work with me to try to figure out some possibility that might work — such as renting a truck on separate days and then having me store my stuff somewhere in between, which I would have been open to.
So I just go fed up and told him to forget it. But I still needed to buy some moving boxes, so I bought 10 extra large moving boxes. I’m a 5’5″ small woman. The boxes are extra large and the plastic band around the stack needed to be cut in order for me to grab the quantity I needed. Instead of him coming around the counter to help me get the boxes, he just sits there and watches me try to slide 10 boxes out from under the plastic band, and try to drag them out the door, down the steps, and up into my trunk.
This experience left such a sour taste in my mouth… and I called Penske, Ryder, and Budget… and they were all able to accommodate a 2 day rental without batting an eye.
Figure out your customer service issues. It’s pathetic.

This place is awful. I would rather take 50 loads in my car before renting from here. The fuel level return of THREE-​EIGHTHS of a tank is ABSURD. The employees are completely inept of ensuring good customer service. Don’t go here… let it crumble into the ground.

Don’t go here. totally unprofessional.