XFINITY Store by Comcast

I think the overall reception, service, and final results were acceptable.
This is the store I went to, to retrieve my cable box and accompanying equipment. It was handy, because it was on my work route.
First visit, they checked me in: but never called me, I inquired after a few minutes — I wasn’t entered in the queue. Lame. After they discovered, I was helped rather promptly. They had candy, I indulged in some Mr. Goodbar’s.
Second visit, they didn’t include an HDMI cable in my packet and equipment, so had to get that. The woman up front, Victoria, just handed me the cable. Perfect. No hassle or questions.
I nearly had to go there a third time. A Comcast operator said I had to go to the store in order to get HD not SD signal. I was absolutely outraged that I had to go get another box. She was wrong, I later discovered and they were able to change to an HD via remote re-​programming.
Won’t rant any further with this cable trial nightmare. I thought the store was okay/​good. Highlights: Convenient, Candy, Victoria’s service.

I would give no stars if I can. Have called 5+ times this month and tried to get my issue fixed. No matter if I go in or call they tell me they fix it but then it isn’t fixed. My bill is 89.99 and I have gotten charged 160 for months on end. I try to cancel and they say I can’t yet I don’t have a contract. Switching services, but they won’t let me cancel or fix my bill!!!

Five stars to Tito at the Milwaukie store – I had some other issues with Comcast, but Tito has been helpful and is helping me smooth things out. He’s helping me build my faith in Comcast. Thanks for your help, Tito!

I typically dread dealing with xfinity customer service but I’m writing this review due to recent stellar service I received from Ester at this location. Not only was she knowledgeable, she was able to explain things to me (who knows nothing about how cable or internet work) in a way that I could understand. She took the time to explain my options and made me feel like a was a priority for her. I’m more than pleased with my new service and I feel like she saved me from leaving comcast to go with another company.

The store is great and Ali is fantastic; however, Xfinity’s customer service phone reps suck as well as the corporate headquarters in PA. Their streaming service is a joke and trying to watch live TV on your computer is enough to send even the most patient person through a wall. Despite technicians coming out to my home to try and diagnose the issues and seeing first hand on their devices and at their location in Tigard they still haven’t resolved the streaming issues.
Their monopoly on high speed service is what keeps their customers and not anything else.

Disclaimer: this review is specifically for the store. The Comcast service itself – which, of course, would be associated with all stores, if any at all – so far has about a 1 star out of 5 to me.
Anyway, for the store… I had to go in two days in a row to pick up equipment and both times was helped by Ali (awesome guy, btw). Both times Ali helped me figure out what we had to do to set everything up, and he was very understanding and chill about some… we’ll call them «misunderstandings»… that my wife and I had about the pricing and service. Once we figured out that we got bad and outright wrong information from the Comcast online «help» (which is the reason Comcast itself gets ¹⁄₅ stars), Ali quickly and efficiently got us back on track.

I came in to cancel my account within the thirty day money back guarantee, and they were kind and efficient the whole way through. The only more efficient customer service I’ve seen is by the cashiers at Quiktrip. I highly recommend Xfinity, and I’m going back as soon as my contract with the other company is up.

So far so bad. I had an old analog TV with a device to receive digital TV. I bought a High Def
TV at a garage sale. I hooked it up and it would not get Closed Caption. The TV belongs to my 94 year old mother who has poor hearing so we need Closed Caption to be sure she hears everything on the TV shows on PBS that she likes.
The TV is only 5 years old, but the people at Sylvanial (TV brand) are not trained to do tech support. Disgusting! I will write a very negative report on Sylvania later!
So, I typed in my problem on line: What to do if when I switch over to High Def and can’t get Close Caption? The answer was to get a new cable box. So, after a long talk with Comcast about it I went to Xfinity in Milwaukie, and got a new box. Well, it did not work. I spent a long time with Comcast tech support and they said to get another box. So, I did.
Note that the trip to the Xfinity place in Milwaukie is about 15 miles one way each time!
The person at the Xfinity office in Milwaukie was a good communicator, and she spent time helping me. She gave me a new «Legacy Box». Her name is Heidi, and she did a good job.
However, I took the box home, and… It did not work. I spent time with various people at Comcast: Tech support, Accessibility, and finally Loyalty. The result is that my elderly mother (whose TV it is) will be charged another 20 more a month to get another box. They do not have any special prices for the elderly. So, I will go to the Xfinity office, but they are closed tonight and tomorrow.
Prices: My elderly mother has a small fixed income from PERS since she was a school teacher. When we signed up with Comcast a year ago, my mother’s service was$ 65 a month. That was a good deal.
It went up to 97 a month about 2 months ago because the first year price was gone. When we got it the first year, the seller at that time promised we could do it again for the same price this year, but that promise means nothing. Last year when we went on to Comcast, the seller said he would lock in our $ 65 a month, but that did NOT occur! I hate it when people do not deliver what they promise.
So, I discovered that to get closed captions my elderly mom needs a new different box. To get the new box, according to one of the people I spoke with, will cost an extra $ 20 a month. THAT is outrageous. That is $ 240 a year EXTRA for a person on a fixed low income JUST to add Closed Captions to her TV service!
So, for almost two hours, I talked and talked. The people I talked to at Comcast said they do not have the ability to give my elderly mother a lower price!
Finally someone in the Loyalty Department gave us a break: The price for the new box will be only $ 5 more a month, and, if it does not work, I can bring it back for a refund. THAT is nice.
However, the whole package is OUTRAGEOUS! My elderly mother has minimal service in a package. She has a land line phone (no bells and whistles on it). She has TV (My mom watches about 5 hours a week and does not want any On Demand or Instant Replay or anything. She just wants a clear picture and Closed Caption). She has the internet at a slower speed than might be offered. For these she is paying $ 102 a month.
One of the people by phone said that the company was «experimenting» with a lower price for elderly, but the experiment does not include Oregon!
Comcast has a sort of monopoly here. There is no one else who can give me a competitive deal. Therefore, Comcast can do whatever they want.

this is the worst co ever!!! we have a bundle of 3 services, internet, tv, and home security… all a total joke. TV has not been plugged in in over a year. Internet has been going out constantly for the last 2 weeks and the home security doesn’t work and now I have dying sensors that Comcast just keeps ignoring when I call. Last weekend we got on to the Comcast chat help online (when it was working) and asked how much it would be to cancel everything. The person on the chat (I have it printed) told me it would only be $ 82.50 they offered to send out a tech for free because of the continued issue so I decided to wait and see if they could get it all working again, Well that bit me in the ass… the tech came out he was awkward but nice. He looked threw everything and did some tests he said he found noise in their (Comcast’s) line but said he fixed it. Well guess what the internet is still going in and out we can’t do anything that we need to get done. I have time sensitive schooling to get done and I can’t seem to stay online long enough to do anything. My wife called today to cancel $ 82.50 isn’t that bad and we are willing to suck that up, but now they tell us that is will be «around 600» WTF is around how can we know what the cancellation is if they don’t know. The rep was rude and said that if I want to try to get the cancellation waived or discounted to the $ 82.50 I would have to go into my local office and speak with someone in person because they cant confirm that I was quoted $ 82.50. Even if I was talking to someone at Comcast so they should be able to pull it up. We have a small child (6 months) and I would crazy hours right now because of out busy season how am I supposed to be able to go into an office and argue with yet another person from Comcast… This is crap don’t ever go to Comcast.

TV viewing has been fine, but ever since we switched from Internet only to a package with TV/​Internet – internet isn’t that great. Called Comcast and they’ll tell you nothing’s wrong. Guess they’re calling me a liar. Update: Xfinity sucks!

Look for the store front sign that says Xfinity not Comcast, pretty much across from the fish house restaurant. Modern friendly equipment return desk with first name checkin and waiting que. Home theater waiting area with wait list screen. Quickly served by pleasant customer service lady who without guilt or attitude helped me terminate Comcast service and refund pro rated billing. And I have 2 weeks to transfer Comcast email accounts.
Sorry, no horror stories, just the golden rule.

I was sent here by telephone support. The staff were unfriendly, never speaking except to answer direct questions. The office is poorly identified and hard to find. As with Comcast in general, if you can avoid it, do.

Great customer service. The updated waiting system works great. All customer service reps were very knowledgeable and efficient. It was a great experience. Much better than dealing with customer service over the phone or live chat. Thanks

I wanted to write to make sure you all know I received the best customer service at the Milwaukie location. No complaints at all. I didn’t wait too long and there was an electronic board showing where I was in line at any time. Also a heads up regarding the phone customer service — it’s always been excellent after 10 years plus (or however long they’ve been here). Whenever I’ve reduced services they aren’t disrespectful in any way. Of course, it’s their job to try to entice me to stay and keep services — I don’t blame them for performing the tasks their employer requires of them. But at no time have I ever had problems with them. They’ve always been patient with me when I’ve called for assistance from their support technicians. Sure as a corporation — yeah, they’re sneaky and charge too much. But their employees at the customer service level have always been excellent. Loved my Milwaukie location service.

these people clearly hate their jobs. both the customer service guy «Joe» was a huge duche bag from the minute I walked up. I should of requested a different person. very short, no smile, told me I was wrong and never once apologized. I walked away with my hands in the air in disbelief! then decided to ask the gal in front for a person in charge, she told me she was. this person was just as rude. I was very professional and very quiet not wanting to make a scene the whole time. she told me that I was wrong and had a million excuses. we pay over $ 200 a month for their services. I expect to at least be treated with respect. I was NOT! TODAY IS JANUARY 8TH and this incident took place at around 9:30am.

Comcast is now imposing a fee of $ 9.95 if you own your own modem and will not supply them with a receipt to show when and where you purchased it. They refuse to provide information on where to send the receipt. This is fraudulent, illegal. In addition, they are charging me for an IP address that I did not approve for $ 19.95. Check your Comcast bills. I despise them. I do not recommend them. They hire the most incompetent people. They are untrained, rude and aggressive. I have been on hold for 45 min for a supervisor… whom I sure will never appear and when they finally do… I’m sure they will just ignorant as the last twenty people I’ve spoken with. I hate this company!

So much better than any other Xfinity Service Center east of the Willamette. They always seem to have the equipment you need on hand and their attitude is so much nicer. Plan on your visit taking at least 20 – 30 minutes for changes to your service or equipment problems, maybe a bit longer if they are busy. Only knock is that every station should have a chair to sit at while you are being helped. Though somehow I have been lucky enough to get the station with the chair the few times I’ve been in. As Winston Churchill once said,“why stand when you can sit?”.

Finally an xFinity store front close to home! As soon as you walk in you are greeted and asked what they can do to help.
Years back I had Comcast for my internet, had my ups and downs. I tried Clear (for STAY Clear) and Century Link, now I am back under the X brand and I am extremely happy with them.
Drop in and pay them a visit, see if any of the services and pricing might suit your needs. I would wager you will be glad you did! The store is immaculate and well staffed.

After having problems for about a week and a half getting our cable service up and running, I finally stopped in here to talk to a rep and Debra got everything sorted out in no time. She even followed up with two phone calls to make sure everything was back in track. So much nicer to talk to a person than to navigate so many automated options on the phone.

Excellent customer service. Great friendly staff