Nova Tile & Stone

We remodeled a house in the Tahoe area. Initially Nova was great. terrific selection and many displays for tile, stone, carpet, and flooring that gave us many good ideas. HOWEVER, once it got past the ‘browsing’ stage, the follow through and errors were unbelievable. Don in the cabinet department only returns phone calls when you’ve left several. I don’t care how busy he is, that is poor business. Ryan on the sales floor was great. He should go and work for a better company because he has a lot of design talent and really listens to what people like and what their budget is. The owner, Todd was unwilling to compensate for errors by his staff. (We had an error and extreme delay with a cabinet order, and he took no responsibility, and in fact, was down right rude in his attitude, quick with excuses but non– existent in any compensation for a delay in our project caused by a member of his staff.) Get ideas there, but go elsewhere to place your order.

I was very impressed with Nova Tile. I did a bathroom re-​model. The sales person took a lot of time to explain the variances in natural stone. They also, we’re able to recommended a porcelain product that is easier to keep clean. We visited the showroom 4 times and I don’t think we ever got to see all the product the selection was so huge. A++++++ customer service.

My wife and I are remodeling a bathroom and went in to grab some samples to pick a tile out, the lady that helped us out was very pleasant and helpful, however the samples we wanted had to be ordered. She got our phone number and said it would take about a week and she would call us when they were in. After waiting two weeks we went back in and she said she did not know what happened and she would order them again and call us. That was 5 weeks ago and still no call so we went elsewhere

Something has gone wrong… Let me start by saying that we remodeled a kitchen and bath and then built an entire house using their products. There is really no one else in town. The showroom is nice and they have the largest supply. Recently, I have heard contractors saying that they just cannot recommend them anymore. It is the errors and service. So, now, we BOUGHT two slabs of matching granite and back splash, and only one showed up to the job site. After calling and calling and no return call about this for MORE THAN TWO WEEKS, we finally find out that they must have sold our piece to someone else because it is missing. The problem with this is that we know the styles change and now we cannot match the piece we have. Now, we have to go back there and try to get two new pieces that match and I am NOT paying for two pieces, as we have already installed the one piece we had (actually 4 with the backsplash). It sucks and I should have listened to the contractor. Two years ago, I would have given them five stars. Something has gone wrong. We also should not have to dog them with calls. Unfortunately, my experience is that this is the norm in the Tahoe/​Carson area.

I was very impressed with Nova
The staff was very helpful and attentive. I was offered assistance by all three front desk people as well as the ware house staff. Customer service was A+++++++++ all the way. Follow up calls, order verification, email receipts, etc.
They have a wide variety of granite and quartz options at rock bottom pricing.
Great business practices.