Amigo Service Center

I’ve gone there a few times trying to find a good local Uptown-​area shop. They are fairly reasonable in pricing. But the real problem is that they are very uncommunicative. Every time I’ve dropped the car off, I’ve had to call them to get an update and approve the work. They haven’t called when they’ve taken a look at my car and assessed the issue and they don’t call when the work is done. It’s very frustrating and has made for a lot of hassle in scheduling dropping off, assessing and approving work for, and picking up my car.

Brought my cars here for 15 years. I believe they had some of their good mechanics leave, because now it’s a bunch of guys 35 or younger. This explains the fact that I brought my cars in for repairs the last five times and none of the issues were fixed. Each problem cost me north of $ 600 as well. Ended up taking my car to the dealership each time and the problems were fixed for less money and they told me Amigo worked on the work things. I spoke with Todd about getting refunds for work that did not address the issues with my cars. No dice. He gave me the «our repairs could have fixed part of the issue». My father’s a mechanic and I’ve spent a lot of time fixing my own cars. Don’t pee on my leg and tell me it’s raining.

I was moving from mn back to mass and driving my car, I told them that because I wanted them to look it over before I made the trip. Had given them lots of business because I had to get my oil changed every 6 weeks due to the amount of driving I do for I I knew I had a an exhaust leak they Told me my exhaust leak was my catalytic converter and that I needed a new muffler. Quoted me at $ 455. I brought my car elsewhere and my catalytic converter was in perfectly good condition and I got the leak fixed for $ 130, my car sounds great now.

I don’t know diddly squat about cars. So when a spring broke and blew out my tire in the middle of the street I thought I might have a heart attack! Thankfully this happened a few houses down from where I live and I was going super slow between alleys. I was leaving to go out of the country in 2 days and was not prepared financially for the HUGE repair that was looming. My boyfriend called around a few places to compare prices and found it was gonna be about $ 1500+ to fix. I was soon to be riding the bus. BOOOOOOO!!! A friend referred me to Amigo so we gave them a call. The fella said he couldn’t find the part listed and said he would call back. Within 20 minutes or so he called back with the BEST.NEWS.EVER. That part was a recall!!! The dealership towed and fixed my car for free. Amigo gets five stars because NO ONE else looked into the recall. My boyfriend has brought his own car to Amigo several times and has had an amazing experience. They are HONEST which is hard to find in the world of mechanics and they did quality work without breaking the bank. They have gained two loyal customers!!!

Helpful and friendly front desk service. Oil change was reasonable at about $ 35. Make sure to ask for 3 dollar coupon (no need to print it out though). Oil change service was quick too, granted there was no one in line ahead of me. Took about 15 – 20 min. Top off essential liquids and do routine safety check. One star off because the actual tech that worked on my vehicle was not friendly or cordial at all and because their front-​of-​the-​car vacuum job, while a bonus, was not satisfactory.

We’ve tried going to other repair places closer to our home, but we always pay too much. Amigo’s is without a doubt very fast, friendly, and fair in their pricing. I’ll never go anywhere else again.

Great shop. Great service. Great people.
I would and do recommend to all my friends.

Came to Amigo on a friend’s recommendation. I pulled in with a slightly smoking engine just as Todd was about to close up. He graciously looked at my engine and topped up the fluids to help me last until the next day. I brought the car back and they replaced the radiator for a reasonable price. Very friendly service, and I appreciate Todd taking the time to help me out after hours.

Taken car here 3+ times now. Always fast, friendly, honest with good explanations. They needed an extra part to finish but let me drive away without paying until they finished a week later. That showed me something. Asked them to check the brakes and told them they likely needed replacing. They cleaned them for free and said they would last another six months before needing to be checked again. That too showed me something. Won’t go anywhere else.

Amigo’s has been a good and reliable friend to me and my little car. I have been coming here for oil changes for almost two years. On the weekends it can take up to an hour, but other times it’s taken less than 30 minutes.
The employees are extremely friendly and helpful. I usually hate waiting around at auto repair shops, but with their nice waiting area (lots of magazines and a TV) I don’t mind one bit. Sometimes I’ll take a quick walk over to Gigi’s for brunch.
If there is a problem with my car they let me know right away, but they don’t make me feel pressured to use their services.
Unfortunately, Amigo’s charges a bit more for an oil change than I care to spend. I suppose what keeps me coming back is the great service and how they always vacuum the front of my car.

I took my car in for a repair and they broke a part and didn’t tell me about it. When I noticed it, the guy who worked on the car lied and told me he didn’t do it. I talked to the owner (Todd) and showed him the broken part. His response: «It’s a pretty old car. Stuff breaks.» I said, «You’re blaming my CAR? The part was fine when I brought it in here. Now it’s broken.» He said he’d «try to find the part and give me a call if he could.» To his credit, he did find the part for me, although I had to install it myself.
Todd’s a great guy, but they’re not real careful around there. I understand that mistakes happen and people screw up, but if you make a mistake you own up to it and make it right. You DON’T lie about it.
A few days after I took my car in, I got a call from my credit card company. They said someone had charged $ 15,000 on my card and they were wondering if it was me. It was a brand new card, and Amigo was the ONLY place I had used it. Amigo uses one of those old-​style credit card imprinters and they’re pretty careless about leaving receipts around where people can see them. I’m guessing either a dishonest employee grabbed the number or a dishonest customer saw it lying on the counter. Either way, if you use a card there, make sure they don’t leave your receipt out where someone can see it.
This shop is very popular, and all my friends in the neighborhood take their cars there. I’m not the only person I know who’s had a bad experience, but mine sure was lousy. I’d love for this to be my neighborhood shop, but sadly, I won’t be going back.

My car broke down and I knew I needed a new alternator. I bought the piece on my own and asked ASC if they could just install it for me and they said yes. Most places require that you buy the part specifically from them. They also called me during the installation and told me the piece was broken and that I should exchange it for a new piece, which I did. My car is running again and the best part was it only took a couple hours, whereas some of the other places I called said it would take a couple days for them to look at my car.

Excellent and friendly service. They don’t pressure you to change you air filter and wiper blades during an oil change– Same for the mechanic shop; There’s no up-​selling. Just fast and honest service. Surprisingly cheap sometimes, too.

I just had an oil change here… speedy, right around the corner, and not too pricey. I came in on a Saturday around 10am and waited an hour, not too bad! They even vacuumed the front of my car, nice touch!

Had a flat tire and went to them to have it patched, put back on, and oil changed. They were booked solid that Sat so I made an appt for 7:30am Monday morning. Monday comes and I dopped off my car and walked the two blocks home and fell back asleep. They called me a few hours later letting me know it was done. I didn’t mind when they would finish. So all was good. Good prices, courteous service, reasonably quick.
Fast forward 6 months and I go to change my oil before a big car trip. The oil pan lug nut is overtightened. I cannot remove it. I have someone else mechanically inclined try a go at it and they equally failed. I know righty-​tighty lefty-​loosy, and have changed my oil and filter before. I’ve also changed my brake pads, replaced my alternator, spark plugs, and flushed my radiator, so I know enough that I’m confident it wasn’t my lack of ability. After applying liberal amounts of WD-​40 and using about an 8″ extension on my socket wrench, I eventually striped it.
I was very upset, and called them up. The guy who was probably one of the head mechanics was there as he mentioned he had 2 guys who ONLY did oil changes. Since that was the case, he was skeptical of my claims, but at the same time respectful of me and sorry of the possible mistake. I just wanted the nut off and asked him if he could do this, but since it was the day before a major holiday I understood when he said he was the only guy there and was overbooked as it was.
Taking it to another shop, they confirmed it was overtightened as I watched them pound a large hammer on a 2.5 foot lock wrench to remove it (it wasn’t rusted on).
I would still recommend them as I feel they have good intentions and everyone makes mistakes. If I start seeing a stream of 1 or 2 star reviews though, I would think otherwise.
P. S. This review was originally mistakenly posted under «Parent’s Automotive» (which is just across the street) May 2011. The service was done May 2010.

Just updating my experience with the Amigo guys. They just changed the oil on my car. Before closing the hood they wiped down the engine. REALLY?!? They actually sprayed a little cleaner on the engine and wiped off any random drops of oil.
Talk about attention to detail — this is why I won’t take my cars anywhere else!

They lied to us every one of the 4 times we had to go back, and made all new problems with the car. If only I could give negative stars I would. Making customers cry is not good for business. Amigo is not your friend. Amigo is not your friend. Amigo is not your friend.

Honestly, we initially picked this place based on its name — because your AMIGO wouldn’t screw you over, right? Well, we’ve been going there for several years now — and they never have. We get excellent service at very reasonable prices every time. More importantly, I am never made to feel like an idiot *not even the time I went in because I couldn’t get my car hood to shut through 100% my own fault*. Good, fast service, and very nice people! I would definitely recommend them!

This place is awesome. I have a friend who has been going here for years. I’ve brought my car here twice and am about to bring it in for a 3^rd time. Prices have been better than the others I’ve called for estimates.
Friendly and professional.

I’m very happy with all the service I’ve had done at Amigo. I drive a 97 Honda, and in the past year I’ve had the following work done:
— oil changes. Cheaper than at Valvoline, and almost as fast, which is pretty neat for a place that doesn’t claim they have an «instant» oil change.
— brake check. Brakes were shuddering, starting to scare me a bit on the highway — I took the car in, and they had to replace the calipers, which was scary but they did a good job and the car feels great now. Quick repair and well priced.
— door handle broke. The driver’s side door handle broke last fall, and I couldn’t close the door. Took it to Amigo and they rigged it up with washers so that the door could be closed and locked till the part came in. Quick repair and well priced.
— general check-​up. I took the car in two weeks ago for a check up before a road trip. They made recommendations regarding repairs, all of which were good and fairly priced, but what blew me away was that I said «You know, I’d only like to do this and this, and skip that and that.» And they said: «That’s great. No problem.» There was no pressure, not even an insinuation that I would destroy my life by forgoing repairs. In recession times, that’s an amazing thing.
In general: they’ve always treated me well. Some repair shops talk down to women, or obviously dumb down terms. These guys don’t. They’re just fantastic.