Apple Store

What can I say about this place that would be any different than any other Apple Store? They all do the same things, look the same, offer no deals or bargains compared to other computer places, and even the employees all look and act the same. The customer service — supposedly automated — is horrible. The Genius Bar implies genius status on themselves, which is true if you consider how very little they can or will do and how horrible the wait is and how the baseline service point is «anyone who would put up with this must be an idiot.» Yet people do and pay too much for it. I have dealt with this place several times. Truth be told they did repair stuff under warranty but the fact I had several crashes under warranty is bad enough. Other times I have to wait a minimum of three days to see one of said geniuses. Half the time work or life gets in the way and I can’t go. But you can guess that 30% or far more of the appointments made never show so you can’t just ask if they will take a look by walking in. No matter how many holes in the schedule there are, you can’t be helped until they say you can. At Apple there is no convenience, no service. Just their corp douchiness. Too bad I like their stuff. I hate these guys and gals.

waited 45 minutes after the start of my appointment… still no assistance. I had brought my iMac in for hardware support, as recommended by Apple Care. Several employees are standing around chatting, one about his multiple exotic trips to India.
Still no help.

Sent my mom over for help and she waited for 1.5 hours for a genius bar appointment only to be told she should go home and backup her data before they could help. The unbelievable part is that they knew she was unable to access her phone as it was asking for a 6-​digit passcode which she did not have. This is a known glitch with the i0s 9 update. They sent her away instructing her to do something that was not possible. I called the store to verify what exactly they thought she would be able to do — to see if they had a workaround to backup her phone while it is locked. That was 20 minutes ago and the store employee was extremely unprofessional lacking any sense of proper customer service skills. He quickly told me he’d be transferring me to apple care before I interrupted him and told him he would not and that i wanted to speak with his manager. After coming back to the line the first time which was a redirect due to the amount of time i was on hold, he did not apologize for the wait and said he would «try again.» When I asked for his name he quickly clicked the line to transfer me. Waited on hold for another 30 mins just to be HUNG UP ON. Called back three times with no answer. Not the kind of employee I would ever expect Apple to employ, nor Southdale Mall or The Simon Group. Extremely disappointed and will be filing a complaint as well as sharing this review on every social and review management platform imaginable.

The apple store at southdale sucks in person, and sucks when you call them. I called the store and was on hold for 10 minutes… called again and was on hold for 20 minutes and then finally decided to just drive to the store. I got to the store and literally could get no one to help me… even though I asked three different employees to help me. What is really sad is that I was ready to spend money… thousands of dollars. And, I could get no one to take the time to help me… sell me the products I wanted, and take my money!
If any other business was run the way this one is run, they would be out of business tomorrow. The Apple name and products are the only reason they still are open. Their employees suck and are not trained and they are way way under staffed. Also, the have ZERO regard for customers calling and trying to get information over the phone!
Best Buy ended up getting my business. There is absolutely nothing that could make me ever step foot in this store again!

The most unprofessional «manager» on duty ever! Horrible customer service and very poor communication skills. If you need to visit an Apple Store you’re better going to the Uptown one… or to Best Buy. This whole visit is really making me think that getting an android Google product might be a good choice for my next purchase.

At the Apple Southdale store 20+ minutes and was never asked if I needed help or had questions. As soon as I caught the eye of store help they were quick to try to look busy on their iPhones or engage in conversation with each other. When I left, there were 2 «clumps» of 3 employees entertaining each other in group conversations. The last two purchases I’ve made there I have had to return because of bad advice. This store is well below Apple standards.

Although I love apple as a brand, I loath coming to the actual Apple Store. It’s always overcrowded, you have to wait forever for assistance, and then the assistance isn’t that helpful anyway (so really what’s the point). I came in today looking to swap out a phone charger (my sixth one this year), because the wires became exposed and starting sparking a little. After putting my name on the waitlist and doing other shopping around the mall; I returned to be told that they couldn’t help me, but I’m more than welcome to head over to their uptown location where it could be helped more effectively (I usually do go to the uptown store anyway, so it was that big of a deal). It really just seemed pointless to even come here, but whatever it’s what I deserve for having nice things. Will I be back? Probably, because it’s apple and I like their product too much.

We live in Uptown and found ourselves in the Southdale area and decided to stop in and get my Fiancée a new phone case. There seemed to be a lot of workers milling around but nobody asked if we needed help (not a big deal, we were just looking at cases). We found a black leather case but the silicone cases for his phone were much lighter in color (like a slate gray). I found somebody and asked if there were black silicone cases. His reply «that is black». I explained that next to the black leather case it looked gray and he just looked at me like I was an idiot. My Fiancée decided he wanted it anyways and asked if he could buy it. The guy said «I can’t ring you up hold on» and walked away. Not to find anybody, just literally walked away from us. We found someone else who also couldn’t ring us up and said he would find someone. We stood around awkwardly for a few minutes and then just decided to leave. He put the case back and as we started walking we got SWARMED by all of the employees that were too busy to help us when we were actually interested in buying something. We went to Target and bought a nicer case for $ 10 less and were able to just go to a freaking cashier and leave like a normal shopping experience. The worst part was that our friend that came with us is an Android guy who was talking a bunch of crap before we got there. We looked pretty stupid for defending it! Go to the Uptown store if you need help!

Came here to get iPad charger replaced, checked in@ 7:45 pm and its now 8:45 pm, still no «Genius» to come and assist me with replacing a charger. Seriously !!!
Agree I purchased an IPad which had inferior cable that got bulged at the joining area, but why Apple have to punish me for this .
Seriously the stupidest way of helping customers .
No body needs a Genius for replacing their charger cable, it takes no more than 2min to do so, it could have been done by the time the supervisor was entering my name in his iPad for assigning me a Genius .
Suggestion: book your Genius before going for any replacement at any Apple store … Otherwise you will really spent your precious time staring at other customers or writing a similar review.

I had a pretty consistent experience at three apple stores around the area — Mall of America, Ridgedale, and Southdale. All three were very similar in the service level and everything else in between.
This visit to Southdale wasn’t an exciting one since my newly purchased iphone 6 just dropped dead on me. It must have had a heart attack from taking all my crazy food pictures. It wasn’t a happy occasion yesterday morning finding a dead corpse of not even two months old phone that I happened to be a bit fond of.
They took me in without an appointment. They told me about half an hour and a genius would be able to help me. It turned out to be more than an hour wait. However, the genius took a look at the phone and replaced it with a new one just like that. She helped me setting it up and backing up all my stuff and everything was done in fifteen minutes or so.
Let’s hope this other phone will not drop dead again or else I would regret switching from Android to iphone. It was just easier to keep all in same platform since my work and family were all on iphone. However, the fact that the phone just died in less than two months was scary. I have to maybe check for a service plan.
The apple store experience was pleasant and satisfactory. Yes, an hour wait but I got a new phone that works. I got over the sadness over my old dead phone real quick.

Hands down the WORST Apple store in the metro area. Staff stares at you as you walk in without offering to help. So called greeter Mike — yeah feels kinda like Walmart– is curt & rude & unknowledgable. And when you ask to speak to the manager he hides in the back & hopes to try your patience so you leave. AVOID AT ALL COST — uptown & MOA are normal :) Certain they write positive reviews for themselves here to cover up up their abysmal customer service. And I’m sure just random numbers ensure they hire a few decent people if you’re lucky enough to interact with them. But most are RUDE & LAZY & not focused on the customer :) Love Apple & all other stores in metro & other parts of the country /​do NOT love Southdale Apple

Good Apple Store. Actually more busy than the MOA Apple Store on the day I went. As always there is outstanding customer service here.

I like this Apple store. Not as busy as MOA and far better parking than Uptown. I go here first.

Thanks Cyndi for sticking to the task and getting my iPhone fully functioning. You’re ACES !!!

I’ve had some okay experiences at this store, but the following is from my response to their survey after my most recent experience, from one of their customer service surveys. Suffice it to say, they made no response to my input. My optical CD-​DVD/​RW was not working, they took eight days and still didn’t fix it. Moreover, they failed to communicate with me. In every instance, I was the one calling the store.
«This repair was supposed to take a couple of hours, I had a four-​day trip planned so I dropped it off on my way out of town. As I was returning late on the fourth day, I called to check on it, I was told they were waiting for a part. I called again the next day, same thing. I called the third day, Saturday, same thing. I didn’t call on Sunday, because it’s supposed to be a day of rest. When I called on Monday and there was still no part by the later afternoon, I said I needed the computer back.
When I picked up the computer, I had less than four days remaining in the country before leaving for two years. I brought my computer with me specifically so it could be repaired. And the genius bar consumed four days too many of my time that I could have been using to be productive before my departure.
Please note my first paragraph. Not ONCE did the Apple Store initiate a phone call or communication with me. NOT ONCE!
When I did pick up my machine, I was passed between a couple of managers with the final lady commenting that she was going „to make it right.“ Which in her mind meant showing me how to find an Apple Service Center in India on your website. I mean, I started on the internet when there was dial-​up and GOPHER, but I haven’t had that many problems finding things on the internet. My idea of „making it right“ would have been to comp me a deeply discounted external superdrive, as my superdrive still isn’t working after the Genius Bar consumed eight days.»

Was nice to make an online appointment for my computer and get service right away. The new location is more spacious that the old location a few doors down.

I made an appointment at the genius bar to get my iPhone fixed as it went dead and could not be resuscitated. Luckily, I was immediately greeted at the door by an employee, which is always the case at the Apple stores, and quickly directed to a staff member at the genius bar who was able to promptly and courteously fix my phone. After it was repaired she offered to run a diagnostic on it to make sure that everything else was in working order, which it was.
What I love about the Apple store is that they always have a small army of knowledgeable staff on hand to help you. Some might think it’s overkill, and ultimately this contributes to the high price that you pay for their products, but I look at what essentially amounts to an automatically inclusive permanent limited warranty for any Apple electronics that you buy and think it’s well worth the cash.

I heart Apple and the Apple Store! Until recently, I rarely went to the actual store because I wanted to be one of those, I-​can-​learn-​how-​to-​fix-​anything guys. Although relatively successful, I have now discovered the Genius Bar! (insert angelic ‘ahh’ here)
The Genius Bar is free of charge to you as an Apple consumer. You may have to pay for parts, repair, etc., but you get your diagnosis and generally a solution to your problem for free! They do take walk-​ins, but if you walk in, you will have to wait a long time. I highly suggest making an appointment online at
. (They also have computers just for kids to use while you are waiting/​getting service.) I have never left the Genius Bar without an acceptable solution (not that I put my foot down or anything, they are just that good).
I am not sure how many people Apple Stores employ, but every store I have been into must be approaching fire-​code capacity in employees alone! They are everywhere. This is nice if you want to make a quick purchase (they can scan your card right on their iPod Touch), just need to get that next step toward the Genius Bar, or talk with someone about products.
They always have a good selection of products and accessories. They are expensive, but with all of the free features that come with owning an Apple product, I am willing to make the sacrifice.
My only complaint is the store set-​up. I get it. They bring us all in, trap us toward the back and subliminally send messages to us to buy more than we came there for. Since the store is always crawling with Apple nerds like myself, it can be quite a wait. This did take away a star, but will not stop me from going back!

IF you have been to an Apple Store or Particularily a Genius Bar you will completely understand this. If not you need to try it.
Apple products always seem high priced and I hate to buy them. BUT The Genius Bar makes it all worth it.
If you have any problems with your apple products make an appointment online at the Genius Bar and these guys/​gals are amazing.

The Apple Store Southdale would be a much better customer experience with an entirely new staff.
The salesfloor people are on top of you as soon as you enter the store. After politely telling the lady that we were just browsing, she hung around by us listening in to what we were talking about and interjecting now and then with a «cool feature» the computers had. Irritating.
The just-​out-​of-​high-​school sales people are one thing, but the major downfall of this store is the Genius Bar. After sending my late 2008 model Unibody Macbook in for a repair (apparently the logic board needed repairing only a few months after my purchase), it came back with small scratches on the top body and a completely bent battery cover. I mentioned it but got that standard «wasn’t us, bro» type response.
Upon taking my machine home, I noticed I has 1GB less RAM than was initially configured on my machine. I took it back and was told that one of my modules was not seated correctly. I was in and out in a few minutes after this second trip, but the fundamental point is that a $ 1,400 machine is not a toy…
Be weary of this Apple Store.