AT&T

I came into this store and I was immediately greeted by two managers. It was dead so I imagine they were both bored that’s why they both approached me so quickly with such curiously. After explaining my on going issues one of the managers explained that they were sure they could help and he apologized for the problems I had been having but assured me that there is always a way that they can help. blah blah blah. So they tell me to sit down and another girl will be over to help. So I sit and she comes right over. She looks at my account for 5 secs and without even listening to me says, «we can’t help you.» I’m not sure if she just went through a break up or if her car is broke down but something is clearly up with this girl because she is not happy nor helpful by any means. So I said, «well that’s strange cause that manager over there was so sure that you could help me out.» And with a snotty look she said, «who him?» (Um yep, the one male manager in the store, not hard to find because there are 4 of us in the entire store) I said, «yes» she got up and walked away saying something under her breath. Who knows. I is give this store 2 stars because the 2 managers were pleasant but the customer service was terrible, which has been the problem all along with AT & T but I though by going into a store, bring face to face with a person would help but I guess not.

Yesterday I came in to get new AT&T service. I seen KELLY she was AMAZING. She demonstrated superior customer service, was very helpful, polite, and patient. I recommend this store to all AT&T customers. It’s nice to have someone treat you the way Kelly did!!! Good Job Kellz! Lol

I came in for a simple setup. Had to wait over an hour, while watching incompetent employees flounder about with others’ issues. No manager on duty. Abysmal experience at Uptown location.

All AT&T stores are the same right? Nope. I’ve been to a few and this one is the best. I had to come here because my new phone had an issue with the SIM card. As you enter this (probably unnecessarily) large space you’re greeted by friendly staff and can sit at one of their service tables (see picture). The guy who helped me out offered us cold bottled water as we were waiting for him to troubleshoot. Nice!
Taking a note from the store across the street, all the employees look up info and troubleshoot from iPads they carry around.
He quickly installed a new SIM card free of charge and we were on our way. A simple, carefree experience, I’d recommend coming here if you have the choice.

Very helpful staff. Went the extra mile for me. Difficult parking… only street meters in a vigorously enforced area. Get ramp validation!