Castle Building & Remodeling

We hired Castle after getting similar bids from several other contractors. They helped us understand the scope of our full kitchen remodel and the hidden costs involved in adding on, working with us to save money by staying within our existing structure. Throughout the process they were willing and able to give us advice and suggestions when we needed them, but listened carefully to our wants and needs at each step.
Although much of the work was done by subcontractors, I was consistently impressed with the quality of work by each trade AND it was readily apparent that Castle had done a great job of communicating with each of the people who had a hand in the project.
Were there any issues? Of course. Materials were late or workers were busy on other projects, but that happens with any months-​long project of this scope. The most annoying factor was sheet flooring that came up 4 inches short for the space and other measurements that resulted in unwanted (but well fixed) patches. When any concerns arose, they were quick to address them to our satisfaction.
Before the project was complete, we were impressed enough to have Castle provide an exclusive bid (and ultimately all services on) an additional project rehabbing our bathroom shower area.
Castle has helped our starter home become one that we will be happy to stay in for a very long time, but if any other major projects should arise, we won’t hesitate to call them first.

This is a difficult review for me. I haven’t had any experience using any other remodelers so I don’t have anything to compare them to. So how did I arrive at the 4 stars you ask?
Pros:
1) We are thrilled with the outcome of our kitchen and addition of a fireplace. It looks phenomenal, and our friends and family love it too!
2) Castle was great at communicating with us. When they said they would do something, they did it. They respond to emails quickly and kept us informed throughout the entire process. When we had issues, it was taken care of right away.
3) They use local products when it makes sense — pretty cool!
Cons:
1) There were hiccups along the way, things weren’t measured correctly or ordered on time, causing some delays. When it was all said and done, they finished during the time frame that was promised, we just would have liked it if things didn’t have to be remeasured.
2) It costs a lot of money, again, I can’t compare this to other companies, but it is expensive. For the quality of work, I would say it is a good value, and you get peace of mind with the way they communicate.
Things to keep in mind if you go with Castle:
1) From when you start the design phase of the project to completion is a long time. They spend a lot of time on the design phase to ensure you get what you want, and to not have changes during the actual remodel.
2) There are numerous designers at Castle, so if you get a designer that you think doesn’t mesh with your personality or design style, ask for another one.

great experience from top to bottom. We got a Groupon for an attic design. My wife and I wanted to increase the sq footage living space in the house. Troy came over and listened to us and helped us come up with an idea of what to do in the attic. He made any adjustments we needed to. We talked to him about wanting to do some work ourselves and they helped us figure out what we could do. Then Courtney helped us get materials and finalize the project. Bill the project manager was amazing to work with. He was always keeping us up to date on things and helping us with ideas for items while on the project. Only thing we weren’t happy with is not by the fault of the Castle group was the plummer had to make some changes to running pipes and placing vent in the new bathroom and did consult anyone to on the changes just made the changes.
I would recommend them for remodeling jobs and I would use them again.

My wife and I bought our first house last year and are interested in expanding our tiny little upstairs bathroom. We’ve never done such a thing so when we saw a Groupon for a Bathroom re-​design from Castle — we took advantage of an opportunity to get an idea of what such a thing would entail and start planning.
We met w/​a rep at our place and talked about our goals for the space and she went off to get something drawn up.
We scheduled a follow up a few weeks later to see what she came up with…
What we were presented with was a drawing on which she took the liberty of changing the footprint of the room we talked about by… ohhhh… one-​third. ?? While meeting w/​her I made a simple suggestion of how to prevent that from being necessary (not my job) but she replied ‘Oh yea, that would work.’ ???
We walked out of there stunned at what we’d experienced. Don’t get me wrong — the 3D renderings and proposed bathroom WAS awesome — it just wasn’t what we asked for. At all. It took a few minutes of driving before we were both really upset about what had happened.
This wasn’t a ‘plan B’ option presented as a more spacious option to the plan A we had discussed — it was the final & only product.
We never received a follow up call to see if we were interested in taking the next step. Never heard another word from them.
In the end — we feel like we were given a pretty firm brush off — maybe because we were ‘Groupon’ customers — but businesses do those to get customers, right? Not just take their cut and bid potential profits a good day?
Waste of time and money.