Culver’s

I came here with someone who’s never been here before, and while he was reading the menu, the cashier girl stood and and tapped her fingers impatiently the WHOLE time. There was no one else and it wasn’t even close to closing time. I found this very irritating.
I ordered a short oreo concrete mixer, a short chocolate m&m concrete mixer, a short salted caramel with strawberries, short heath bar, and large cheese curds. All to-​go. She put everything on a tray and handed it to me while I was standing there waiting. All of the concrete mixers were medium except for the heath bar. The salted caramel was missing strawberries. Our cheese curds were not freshly made.
The service here was bad, and only the short heath bar concrete mixer turned out right. Other than that, our whole order was messed up.
I don’t recommend this location if you’re looking to go to a culvers.

I love Culver’s however I would avoid this one if at all possible. Burgers are usually overcooked with burnt edges on a regular basis. The cheese curds most of the time are also over cooked. Service is ok, usually wait times are not too long and the coolers I haven’t had a problem with. I have experienced order errors here which of course can happen at any place but when you check your receipt and paid for cheese curds then receive fries instead it irritates you not getting what you ordered especially when the order is so easy such as one meal. I have had much better service at surrounding Culver’s such as Brooklyn Park, Anoka & Champlin. I would avoid this Culver’s if you can unless you like your burgers burnt to a crisp.

I absolutely despise this place. They cannot get a drive-​thru order right to save a life. It’ll be mostly right, but that doesn’t cut it when you have to wait and be parked to wait for your order for someone bring it to you… something be missing… and then YOU have to be the one to go inside to find someone to correct it… that completely defeats the purpose of a drive-​thru…

Great lunch! Very polite and friendly staff. I have been to this one and a few in WI. All the same.

I gotta say that the other review about the poor service does raise an eyebrow but I’ve never had an issue there. I enjoy eating there. They have a ol’ fashioned bluegrass bands in there weekly I believe.

Would have given a zero-​star rating, if it were an option. Horrible service! We have been to many Culver’s in MN & WI and have loved them all, except this one. We waited inside for a long time. Only 1 person at the cash register and only 4 people in front of us. My boyfriend ordered a double burger and received a single. He brought it up to let them know. They took his burger back, then quickly fried up another patty, threw it into a paper tray and slapped a piece of cold cheese on it. Then, they tried to deliver his first opened burger back to him with a separate paper boat containing the cold cheese and lonely patty. Really?! The employee had no idea how this should have been handled. When my BF spoke with the manager, she belittled him by stating that the single burger he originally received was just missing a patty, so that’s all they gave him. Super rude. No one working there seemed to think they should have prepared him a new sandwich. After all was said and done, he didn’t eat, got his money back and was not even offered a coupon for some sort of rectification. Is customer service a lost art in Coon Rapids? We don’t expect much from fast food restaurants, but come on. This Culver’s location will never see us there again.