Fairview Uptown Clinic

An embarrassment of an establishment. Waited 45 minutes, to only have a rude doctor who didn’t know what I had. Then recommends another doctor. Won’t be wasting my time there anymore.

2.5 stars, 5 for my doctor and 0 for her nurse. I visited this clinic after a good hours worth of research online to find a new doctor in the Uptown area. The doctor I chose was Sarah Johnson who was very nice and knowledgeable; someone I would’ve liked to have seen again. Unfortunately her nurse was quite possibly the worst healthcare professional (if you could even call her that) that I’ve encountered. Her bedside manner was atrocious and she acted like she was far too good to be sitting there doing her job. She mentioned that she was in night school and I remember all I could think was «oh lord, please don’t tell me this girl is going to be a doctor someday». Although one could only hope that maybe she just hadn’t taken the bedside manner course yet and would someday become a decent health care professional. Either way I found myself a new doctor and even changed out of the Fairview network.

Like many other reviewers, I would rate the doctors a 5, but the customer service is unbelievably horrible. I brought this up politely and was responded to with an attitude. I am switching clinics because of their customer service and insane hold times. I have been going here for years, so I know that this is a constant problem. Avoid if you can.

christine weseley is great. aliya shamsi is great. information sharing between providers is a bit off. (test results getting to primary care dr) if you use mychart online for appointments, it’s a breeze – phone is bad. some fuzz in communication with pharmacy as well. but i have loved the people – they take the time and make the connection.

I have been going to Fairview Uptown Clinic for so long, I can’t even remember when I started. Suffice it to say, I was with them in their old location on Lagoon Avenue. I initially only went there on occasion… things like ear infections, tetanus shots, etc.
A few years back, I had a health scare and started seeing Dr. Pamela Noll exclusively and I ADORE her. She is kind, caring, professional, thorough and I never, ever feel rushed or not listened to. I’m one of those people who asks a million questions about supplements, alternative treatments, details about every little test, etc. and she always patiently and politely answers my questions. She never makes me feel like I’m asking something stupid.
I love that you can make appointments online as well as communicate with your Dr. or the clinic via email. Same thing for prescription refills, lab results, etc. Its a huge time saver and makes the whole process much easier.
In addition to Dr. Noll, I really love the staff. Everyone from the receptionists, the nurses, the lab techs and beyond, are friendly, competent and just generally nice people to be around.
I don’t like going to the Dr., but I always know that I am in not only competent hands, but that I am going to see people who have a great bedside manner.
I can’t imagine going anywhere else and if Dr. Noll ever leaves, I’m following her!

I’ve been going to Fairview Uptown for some 20 years, so I’ve seen several different doctors there and am consistently impressed with the care team. 5 stars for the service they provide!
That said, as I sit here on hold for 15 minutes trying to make an appointment, I can barely manage 1 star for the phone/​communication system. They have some serious problems there. And it’s not just the hold time trying to reach them. I’ve also experienced myriad troubles trying to get correct prescriptions sent over to my pharmacy. I’m fortunate that I notice when they screw up – which is often – but what about seniors or others who might not notice when a prescription is wrong? A disaster waiting to happen.
They also have this annoying habit of trying to communicate messages to me through the pharmacy, like when I need to make an appointment before they’ll refill my prescription. So then I don’t find out until the morning my prescription runs out that I can’t refill! They have this fancy secure message system but, instead of sending me a message, they tell Target pharmacy to tell the pharmacist to tell the person at the register to tell me something? How about calling ME or emailing ME when you need to talk to me?
Again, great individual providers but I expect far better service from the rest of the office systems/​staff.

Absolutely love my Dr, and everything about this clinic. Dr. Sarah Ndyajunwoha is so sweet. She was my OB she delivered my baby, she is my daughters dr. now and still my Dr. She makes me feel very comfortable. I couldnt imagine going to anyone else now. Her nurse Ashley is also super awesome. I feel like there my friends when I go there. Great experience everytime. Only complaint is EVERY time i call which is quite often I have to wait on the phone FOREVER! Its very inconvenient, and annoying. There hasnt been one time I havnt waited for less than 10 minutes it seems even when I am 1^st caller in que, but I do understand they are very busy. Ive been temtped to hang up and call somewhere else though.

Ive been a patient of Dr. Pleasants @ Fairview Uptown for over 15 years. Great manner and easy to talk to about any concern. In today for travel vaccinations. The travel clinic is a bonus for the frequent traveler!

Terrible. I went in to have a blood test preformed and felt as though I was dealing with a salesman rather than a doctor. They came in with a tetanus shot without discussing it with me. After I asked what exactly they were planning on injecting into my body I asked if I was over due. They said they didn’t know. I then stated if it was covered by my insurance I didn’t mind (because really, why not get vaccinated) they told me they had no way of knowing whether it would result in an additional cost so i declined in the intrest of not acquiring even more medical debt. The doctor became extremely abrasive after my refusal. They then went on to attempt to screen me for STDs, perform a general physical, pap, alter my birth control method, on and on. After an hour of this charade i finally lost it and explained that while I understood the importance of all of these tests and procedures I would like to carry on with the original purpose of my appointment and that I wasn’t comfortable committing to these services without first verifying the costs associated with them with my insurance provider. My doctors communication skills were entirely absent as we’re her listening skills. I had to repeat myself several times for her to understand why I was even there when I thought that has been made perfectly clear in the scheduling process. After all was said and done the blood test took about ten minutes. I was there for two hours. This partly was due to the fact that my doctor forgot she had a patient. After meeting with the nurse I asked what kind of wait time I was looking at she explained that the doctor was not behind schedule and would be in within a matter of minutes. After 15 minutes passed I poked my head out to check in. I closed the door but could clearly hear the nurse ask «doctor are you aware you have a patient waiting?» to which the doctor clearly surprised asked «what room?». By the time I left I was completely disgusted. Also has problems updating address and contact info. 3 phone calls to get it right, each with between 10 and 13 minutes of hold time.

Like most people, I haaaaaaaate scheduling my annual appointment. Every time I pick up the phone to do it, I know I’m staring down the barrel of piles of paperwork from insurance companies, awkward poking and proddings, and guilt about lying about my height. (Adding an inch isn’t so bad, right? RIGHT?)
So when I run into hurdles every step of the way in this already-​ardurous-​and-​miserable process, I get annoyed.
They called two different times before my appointment– during work hours, of course-​with virtually the same question (what’s your new address?). When I tried to call them the morning of my appointment to get clarification on something, I spent 10 minutes on hold FOUR DIFFERENT TIMES before getting exasperated and hanging up each time.
When I got there, I talked to three different nurses about a procedure I needed and whether or not they felt like providing it to me, getting three different answers each time, when I made it perfectly clear that if I COULD get it, I wanted it.
And to cap it all off (and this is for the ladies out there who deal with this shit ALL.THE.TIME) the lady doctor I saw spent 10 minutes– using vague and silly reasons– trying to talk me out of the birth control method I made it clear I wanted. The conversation went like this:
Me: I want something long-​term and I don’t like the Pill.
Her: YOU SHOULD TRY THE PILL! That other thing is long-​term, which is bad.
Me: …
I go to Planned Parenthood now, and it is da bomb. Skip this place.

I currently use this clinic as my primary physician. I really enjoy the clinic and Dr. Sara Johnson is very friendly and helpful. However, the location is a huge pain to get to during rush hour (I have to have early morning or late afternoon appts due to my work schedule).

I’ve been here for a physical and had a professional and overall good experience. It can be a pain to get to this place in a car during some parts of the day due to that odd intersection at Lake and Excelsior. Parking is ample once you get there, however.
I just want to give a shout out to a nurse who works there named Ashley. She was very helpful in obtaining some records I needed, and she went above and beyond what I expected.

I picked Fairview Uptown Clinic as my Primary Care location recently. My doctor was really great to work with — very professional and answered all my questions about improving general fitness. I like their online record system so I can view test results easily. Scheduling was extremely easy, they had same day appointments when I called to schedule a physical. (I was the one too busy for a same day appointment) It was equally easy to make an appointment with the lab. So far I couldn’t be happier with choosing Fairview Uptown Clinic for a general practitioner.