Firestone

I think the guys here are great. We’ve been taking our cars here for years and they have consistently been courteous, helpful, honest and efficient. This Firestone is our #1 choice.

This Firestone was completely incompetent. I had to get my car towed in because it would not start, and the mechanic Barry told me it was because I left my car lights on and the battery was dead. First off that isn’t possible because I have automatic headlights and the key turned over perfectly fine with my radio and everything working just fine. He told me to come in and pick up my car, it was just the battery and I would be good to go. When I went there my car STILL WOULDNT START and he told me he just ASSUMED it was the battery, he did not check to see if it was working properly before letting me know i could pick up my car. What kind of mechanic ASSUMES what the issue is then doesn’t check to see if the problem is fixed before telling the owner to come get it?
I am truly AMAZED at the incapacity of this facility.