Mill & Main Apartments

I can’t believe the people who have reviewed this complex before were real tenants. Mill & Main has the absolute nicest staff I’ve ever dealt with, and they’re so incredibly professional.
The building is maintained as well as a hotel. The community rooms/​amenities are spotless, the hallways are pristine and smell nice, and even the parking ramp is well-​maintained. Maintenance issues, no matter how complex, are dealt with in the matter of several days, tops.
The security guards manning the desk in the East building are courteous, professional, and will help you out to the best of their abilities. Another reviewer complained about not having been given access to an amenity at 11:45. Most everything stays open at night, and if it closes, it’s because there’s a liability present with personal safety or excessive noise (drunk people in the pool, perhaps?). There isn’t a single property in the city that doesn’t have set hours on the availability of certain amenities.
Mill & Main has generous parking spots, a free car wash, and free underground guest parking. My friends all love coming to hang out at my apartment, because the building removes so many pain points from a typical 3^rd-​party visit.
Bravo, Mill & Main. Keep up the good work.

People pay RIDICULOUS AMOUNTS OF MONEY to live there… But a «rent a cop» stops us from using the amenities at 11:45… Why does a building that charges so much (1600 for 600 sq ft) act like suck assholes?! There is a lot of places for rent in Minneapolis that don’t have DOUCHE BAG FAUX COPS! «Sorry HOMIE you can’t be a real cop… But let’s patrol the people you work ‘for’ a little less hard.» Or Ya might not be a pool boy/​glorified hall monitor!” #realtalk #millmainsuxs #millmainblows #millmainyuck #

The apartment and staff are good when you live there.
The bad thing about it is that when you have something happen to your life and have to move out, you will be charged either 2 FULL MONTH RENT amount of lease as fine, and wait 2 FULL MONTH and continue paying rent before you can move out. Or, pay $ 1000 as fine and let their stuff rent the unit out for you. You will be CONTINUALLY CHARGED until the unit is rented out. I lost $ 6000 on this issue. Hope you be aware of that.
Doran company is good at playing tricks on their legal documents. They reserve the rights to decline your request for breaking the lease. It means when you try to move out, you have to ACCEPT THEIR TERMS. It means they can charge you whatever they want, and you have to accept it! They ask me to sign forms to pay fines to break the lease, just like the previous paragraph.
The staffs are helpful and I’m thankful for their help.
It’s the company’s policy that’s a little too mean.

Awful customer service and first impression. Very rude leasing staff who made me feel bothersome and unwelcome. Beautiful building from the outside. Too bad the office staff turned me off from checking out this complex.
My bf and I walked by one Saturday as we had an apartment viewing in the area. Since his firm is in the area we figured we could look at the other buildings around here.
When we walked in, the leasing agent was at lunch (very understandable) but the front desk made me feel like we were a bother since we didn’t have an appointment. So we said we would be back in half an hour.
We call back later to see if we can stop in and the leasing agent tells us she’s booked all weekend. We schedule something for Tuesday night at 7PM for a tour of the main building and a model apartment since we were a week early for our desires availability. She takes my email and phone number and name down.
We do not hear anything from her the two days leading up to our appointment. On the day of our appointment, TWO HOURS before the appointment in fact, the leasing agent sends me a very short and extremely snotty email telling me that she had to cancel my appointment BECAUSE I had not told her which floorplans I would like to see and the units require at least 24 hour notices to show.
First off, she told me there was no availability yet for my desired move in date. She also said we could see the main building and a model apartment. AND I never got a confirmation email, no website, no pricing, no floorplans. Heck, I didn’t even know her name until she sent me that cancellation email. So if more was required of me, I was never informed of it? And then to be blamed for it was appalling.
I work in the rental and property management business and I understand 24 hour notices. If they needed 24 hours notice, and if I had legitimately botched it (which I did not!), then why did she not email me or tell me the day before when that 24 hour deadline was up? So that I’m not sitting here excited to see a complex I won’t be able to see?
I would never let my leasing team send such rude cancellation emails at such a short notice, especially not one blaming the prospect and shaming them. I sent this leasing agent an email an hour after I got her email (because I was still at work) telling her how I felt about her cancellation.
She sent me a response at 7:30pm telling me she was sorry I was upset (which by the way is not a real apology!!! a real apology would have been nice) and said if we still wanted to see the complex, she would be there until 8pm. It was 7 frigging 30 PM when she sent this to me!!!
I was so livid, I didn’t respond after that. Her boss emailed me a week later to speak to me about the incident but I was done with them. I gave her my boyfriend’s number. Since the location is close to his work place, and not mine, I was not having any of it. They have been playing phone tag for two weeks now (he’s a busy attorney).
Overall: I was not impressed and I haven’t even seen the complex nor the leasing agent face to face. For such a beautiful and classy looking building, you would expect them to train their sales staff in customer service better or perhaps to add additional staff if they’re so busy that they cannot see anyone that isn’t lucky enough to grab an appointment spot.
So no thanks.
I will take my hard earned money elsewhere. If my boyfriend wishes to live here, he’s welcome to but I can’t imagine living in a complex where I have to interact with that sort of office staff when I need something or have a problem.

With the way you obviously don’t pay attention to signs on the «street», I can’t imagine what an awful driver you are. Because of this, I am glad your vehicle got towed… probably saved a life or two from you not paying attention while driving. First of all, the «street» you parked on isn’t a street, it is a private drive. If you would’ve read the sign at each entrance of the drive then you would’ve realized that. Secondly, there is more than one of these «almost impossible to read» signs. In fact, there is nine of them, and they are all conveniently spaced and located so that when you park, they are right in front of your face when you look out the window. Lastly, the Soap Factory has it own «Soap Factory Parking Only» signs. If you would’ve parked your vehicle in front of one of those signs, I bet they would not of towed your vehicle. But guess what… you didn’t. You parked in front of the Mill and Main’s sign, and you got towed. Just like the sign says. So from now on, how about you just shut your mouth and realize that you made a mistake instead of giving an apartment complex, that you know nothing about, a 1 star because you weren’t paying attention. Thank you and have a good day.
Sincerely,
A Mill and Main resident