Mpls Suburban Sewer and Water

Having an unnatural spring — bubbling up in your front yard and flooding into the street — is not a good way to start the day. It turned out that our water line from the street into the house had broke and, according to a city Water Dept employee who came out, we needed a new line.
Out of the seven companies I contacted, only two returned my emails or phone call. Ron from Minneapolis & Suburban Sewer & Water was one of them (and certainly the nicest and most generous).
Ron came out to my house to assess, educate, and advise. I could immediately tell that he was full of integrity and genuinely interested in me getting the best time line and solution to my major water issue … even if that meant me selecting a competitor. He walked me through my options — clearly laying out pros and cons within the context of my needs, which he actually inquired about — and didn’t make any promises he couldn’t keep.
Up until his crew did the work, Ron was in constant contact with me. The crew hit some unexpected challenges while doing the work and, just like Ron, were patient in holding my hand through the options. It’s clear that everyone associated with Minneapolis & Suburban Sewer & Water knows the best practices of managing water and understands the long-​term implications of any decision.
I was impressed with the speed and quality of their work. And if you like dealing with people who know customer service — and can even make a typically stressful situation fun — Ron, his brother Kevin, and the rest of the Minneapolis & Suburban Sewer & Water gang are the best option for what they do in the whole Twin Cities metro area.

Great team! Kevin came out and helped me clear my main line drain and was great. They also took video which was extremely helpful.