Nelson’s Performance & Repair

If I was rating just my oil change from there (about a year ago) I’d give it another star, but the last issue I had, my electronic windows didn’t work, I had to come in three times. Each time claiming it was fixed when it was not, and because of the extra times I had to bring it back they charged me for «extra time.» One time I got called to come pick it up, showed up and they hadn’t even started working on it because someone forgot to order a part. They are nice overall but I felt fully taken advantage of. Should have gone to the dealer.

What can I say? I love this place! I have been coming to Nelson’s for about two years on and off ever since a co-​worker recommended them and I never regretted it once. I stopped in to a few other places in between that time and I always left aggravated and thinking, «Why the hell didn’t I just go to Nelson’s?!». All the positive and glowing reviews that other Unilocalers have left are absolutely accurate:
+Very reasonably priced
+Solid and exceptional workmanship
+Trustworthy and caring staff (this is a big one!)
+Willing to give you a ride to work or let you use a loaner if available
+No beating around the bush; they will tell you what can wait and what can’t
Every time I have come in to Nelson’s I have been greeted promptly, talked to like I am an old friend (even my first time!), and respected. I have worked with both Nick (the owner), Brad, and Devin (or Derek? I’m sorry! I can’t remember… I was still sleeping. I know it started with a D…) and all have them have been extremely kind, funny, empathetic, and just all around awesome.
The most recent issue with my car had me in the shop at 7:30am this morning and not only did Devin (Derek?) drive me to work and graciously sit through [what I think is] witty banter but they had a quote broken down and details to me by 8:41am and my car was ready to go by 10:10am. That’s pretty damn fast! Especially seeing as how a different shop totally messed up one of my belts and then couldn’t figure out what they messed up when I brought it back in to them TWICE and ANOTHER shop couldn’t figure it out as well. Nelson’s had it pin-​pointed in less than 2 hours.
Love ‘em. Plain and simple.
I am not going to anywhere else but Nelson’s from now on. You can quote me on that.

I have never encountered a more honest and reasonably priced auto repair business quite like Nelson’s. The owner Nick is very down-​to-​earth and treats me with respect even though I can be clueless when it comes to car related issues. Because Nick is so fast, efficient, and honest I have recommended him to many friends and family. When you’ve had people take advantage of you or overcharge you for car repairs like I have in the past, you learn to recognize a keeper when you see one. Nick and his staff are definitely keepers!

After UHaul completely botched my truck reservation at another location, the guys at Nelson’s really came thru and saved the day. Can’t say I’ll be coming back for any UHaul related business ever again, but after reading the glowing reviews for their repair shop I’ll definitely keep these guys in mind next time something breaks down.

I was very happy with these people they are honest and did great work. I think that I have found a service home for my cars and truck.

I’ve been using Nelson’s as my auto repair shop since they first opened. I have found them to be honest, helpful, professional and expedient. As the other reviews note — Nick and his crew are honest with you about what needs to be done and what can wait. Nick has even taken a moment out of his day to take a quick look at a problem I was concerned about with my car, verified with me that I just needed to change an easy part, confirmed that I was comfortable enough doing this on my own and sent me off to the parts store he uses. When I leave my car there they check to make sure that I have a way to get back to my home or office. Nick is a kind & ethical person and has donated to a local non profit I was representing that helps the elderly stay in their homes and serves the neighborhood — Southeast Seniors. I always try to send my friends, neighbors and co-​workers to this shop and highly recommend it!

Nick told me when to stop putting money into my 97 Buick Regal. I appreciated that honesty even if it was stressful to hear because it meant finding a new car. My boyfriend and I have been taking our cars to Nelson’s for a few years now. It is nearby and we trust them. When I found a new (used) car, I had Nelson’s go over it. A good mechanic that you trust is invaluable.

I really don’t write reviews. I created a Unilocal account for this one. My husband and I have been bringing our vehicles in to Nelson’s for a few years now. Nick is a solid, honest mechanic. He has always gone above and beyond to help us out, and keep costs down. He will tell you straight up what needs to be done, and what can wait for a little bit. It’s so refreshing to find a mechanic that tells it like it is!
The work he does is solid, and the cost incredibly reasonable. Highest recommendations!

Finally a place I can take my car without feeling like I need an attorney with me to make sure I’m not getting screwed. Nick and crew are some of the nicest and most honest people I have dealt with when it comes to automobiles. They have on more than one occasion told me to hold off on things that didn’t need to be fixed/​replaced whereas I feel most other places jump the gun to make money. You will never feel like you’re being viewed as a dollar sign here. Quality work with emphasis on customer satisfaction. Highly recommend.