One Hour Rooter

I’m just going to echo what has pretty much already been said here on Unilocal — I should have checked these damn reviews first. Expected to pay only $ 99 as quoted, but surprise surprise the bill was $ 139 when all said and done b/​c they charge $ 40.00 to drive a mile out of Minneapolis — I would have just picked you up instead for the damn $ 4.00 of gas that would have cost. My plumber was all friendly and outgoing until I declined the offer to do a $ 200 and $ 550 option, and then he got an attitude. What a f**king prick. No more awkward of a feeling than having a total jackass in your most sacred of personal places (referring to your house, not the bathroom or something). Like, who the f**k are you bro? Not in my dojo.. I thought this was the company I used last time but clearly I was mistaken. Crossed off my list forever, making a point to remember the people with the green vans are the ones to avoid. You can save yourself the time and energy of trying to change my opinion about this company — like the crap in my drain, it’s solidified.

We just moved into our house in Minneapolis this past November and have quickly realized the previous owner was not someone that believed in home maintenance. So, when we went in the basement and realized water was backing up (not surprising) we made the call.
As other reviewers have said they were clean and respectful to our home, but that’s where the positive stops. He looked in our line and it was filled with water and clearly blocked we could see tree roots and were told over and over how bad it was. Shame on us for not getting a second opinion. I was a bit weary because the price started at 1500 for the hydro jetting 600 for the pipe under our sink that we needed fixed 150 for the camera, and then by the time we agreed to doing it went down to a ton, but man were we happy for the reduction. So a bit later people came in and did what was paid for. My husband spoke with the original gentlemen and he asked if we wanted him to come back and look at the line now that it had been cleaned out… um, YES.
He came back and looked at it and basically told us that we needed the whole 80 feet of our main line repaired by an apoxy liner. Let me not bore you with details here’s the cliff note version of all things that were untruthful and these were realized after we got a second opinion.
We were told our line would back up again in a week. Fact: Our line is now clean by the hydro jetting that was done and roots are no longer there to create the problem.
That the roots would grow back so quickly by feces and we would be back to square one. Fact: We were told in a second opinion that they are not even likely to grow back within 6 years.
That their liner was a lifetime warranty. Fact: It says that no where on the website or on our paperwork.
If all of this wasn’t bad enough I was clearly extremely upset thinking my house was going to flood if i didn’t get this 6300 service done IMMEDIATELY. we didn’t have the money and were trying to figure out if we could get a line of credit or loan to cover the costs. I was crying and was told on multiple occasions to not cry. I think he realized I was clearly going to be getting a second opinion he then proceeded to tell me if i got a second opinion to not show them his quote and that if anyone wanted to put another cable down our line we were running the risk of disturbing it enough that it could bust. Also, that if anyone told us we didn’t need it replaced they were putting us at risk. Well, why would someone else tell me we didn’t need it done? that wouldn’t make them any money, the only way they would say that is if it was true. our second opinion did say at some point we will need 10 feet not 80 replaced but we had plenty of time.
What a joke. Get a second opinion!!!

My Main sewer line was draining slow, so I contacted one hour rooter as I liked their up front pricing model and were «cheaper» than many of their competitors.
The tech arrived on time and was very friendly. (The positives of the review end here). After about an hour I heard him start to pack up, so I went down and said he didn’t find anything and it appeared to be draining. I turned on my Laundry sink and few minutes later water started to back up on the floor, to which he replied «hmmmmph».
He commented that he did pull out a lot of grease/​build up and that my line needed to be hydrojetted, for the low low price of $ 1,500. While this seemed outrageous, I went ahead and scheduled, but thankfully I proceeded to call around after.
I called one of their competitors and and asked how much to hydrojet a line, they quoted me ¹⁄₃ of the price of what one hour rooter wanted to charge. They than proceed to ask me questions about why I wanted my line hydrojetted. After hearing all the details, they suspected the culprit was roots and they don’t recommend hydro jetting residential lines and they wanted to cable the line first, which I agreed too.
Plumber #2 arrived, and found not one, but two different points of blockage from tree roots (Mind you, one hour rooter claimed they went all the way to the main sewer and found nothing). He also pointed out one hour rooter didn’t replace the clean out cover properly.
So, One hour rooter failed to the job they said they’d do and than tried to upsell. me a product they charge far more than their competitors that I didn’t need.

My review may have been a little hasty as, I admit, I did not contact the company with my complaint or give them an opportunity to make it right, which is always the best practice. However, in this case, after the owner saw my review HE contacted ME & sounded genuinely interested in the negative experience I had had. After our discussion he promised to incorporate my feedback into his training procedure we had the opportunity to clarify & remedy some misunderstandings that took place during my service call.
I have a renewed faith in this small business, their staff, practices & intentions, I would use them again & would even recommend them to to my family/​friends. They are honest people who are passionate about what they do & I believe that they truly care about their customers.

Zero stars but Unilocal wouldn’t let me choose zero! Although they did come out promptly and the person was very pleasant, he told me that he couldn’t clear the clog and that I should try the bio-​something which cost $ 250. He did say that if it didn’t work I wouldn’t have to pay for it, but he really thought I needed the jet cleaning — that was really the only thing that would work. That was $ 550. I said no to both things and paid the trip charge only. I then called Augie’s Draincleaning who came out a couple days later and cleared the clog within 15 minutes for the quoted price of $ 99.
DO NOT USE ONE HOUR ROOTER — it’s a SCAM.

The first time they came out 3 years ago, they did an excellent job. They tarped my entire basement, cleaned up after themselves, and very friendly and respectful.
I called them again since they did a great job the last time. Justin was willing to work a deal with me which was great! When Ray arrived, he walked into my house with his shoes on. He went on and on about how I should get my sewer line jetted, telling me that it would cost $ 1500. I told him that I just wanted my sewer line cleared out. He got his things set up and I asked him if was going to tarp the area. I had to remind him on how to do his job!!! Then when he tarped, he didn’t even cover around the sewer cap! So crap was getting on my carpet and everything.
Then he goes on about how he moved up to MN because of
and how he wasn’t with her anymore. Very unprofessional!
While he was snaking my sewer line, he kept telling me how bad it was and how it should really get it jetted. I also noticed that he only used a spear blade and not a cutting blade. I felt like he did not clean my pipes 100%.
In the end he pulled out a bunch of baby wipes so then I decided to cancel the camera appointment I had scheduled for the next day since I knew what the culprit was. He then said that I would need to pay an extra $ 79 for his extra time and etc. He basically was was arguing with me for the next 10 minutes.
I called Justin and explained the situation. He said that it was fine to cancel the camera. Ray was interrupting me and calling me a liar. He did not even clean up the trash bag, left my house rudely, and I was not happy with his attitude at all.
When I tried calling Justin back once Ray had left to explain how disrespected I was, Justin did not even bother to answer his phone.
VERY UNPROFESSIONAL, LITTLE CARE FOR THEIR CUSTOMER, JUST TRYING TO MAKE A QUICK BUCK OFF OF SOMEONE WHO IS GOING THROUGH A DISASTER!!!

Great and quick service. Price was at or below most quotes I received. The plumber, Ben, was friendly and answered all of my questions. He cleaned out my basement drain and now it works like new. He also was very cautious of tracking in dirt and such — he kept the area clean and I couldn’t tell that he was there.