Residence Inn by Marriott

This hotel is getting long in tooth. Needs some work. Had trouble finding it at night because their signage facing the freeway was out. Told the front desk about it and 5 days later it was still out. Room was serviced once over 5 days. Staff was cranky. Breakfast was ok, nothing special. For half the money I could have stayed in a better place down the road. JW Marriot would be spinning in his grave if he saw this property with his name on it.

This isn’t the worst hotel I’ve stayed at nor is it the best. That being said, for the price point, it needs to be a hell of a lot better.
I enjoy the Residence Inn brand and concept, but this property is VERY dated. The rooms are in serious need of an upgrade. The furniture is old and a little battered. There were stains on the couch in the living room. It just didn’t feel comfortable to me.
As much as I enjoy Residence Inns, I wouldn’t recommend this property due to the price. If it were half the price, I might say, it’s worth a night or two, but bring some Lysol.

Pat, Lynn and Josh… «C’mon Man!»
Location is great, easy access to main roads, hotel is clean, front desk staff is helpful and Charles — Master of the Grill on Wednesdays — should be given the keys to the city. He’s the kind of employee that makes a «regular» stay in a «regular» hotel something special. There isn’t a nicer person in MN…
Not much in terms of walking distance and yes, you’re right by the mall, but don’t let that dissuade you. Reasonable prices, decent breakfast and you don’t have to share the bathroom with the kids. Would definitely stay here again.

Eh, wasn’t great, wasn’t horrible. I think I’ll put as much effort into writing this review as they did to impress me with their hotel.
Stayed for a night while in town on business. Room was ok, staff was kinda nice /​friendly at check-​in, everything was just generally fine. Nothing special. Jake’s at the Courtyard across the parking lot was pretty unimpressive. All-​in-​all, kind of vanilla. The Residence Inn in Medina blows this place away.

We are Marriott regulars– and wow, were we dissapointed here. The property is in big need of an update in décor, but more importantly in personell. The Manager who checked me in and gritted his teeth to let me «upgrade» to a room that I had reserved (not a free upgrade mind you– I had to shell out 5k points) to the morning breakfast attendant who literally YELLED at me when I stepped into her kitchen area to ask for some cream cheese.
To avoid a novel here are the low points:
Room was not clean– dusty lamps, dirty corners on the vanity, and in the bathroom.
Old, old, old — wall décor from 1989, furniture in the lobby with tears, outdated appliances.
Breakfast area is extremely poorly set up– had to fight my way through the waffle line to get to a toaster.
Rude staff– not only was I yelled at by the lady in the kitchen, I saw one of the male staff make fun of a young boy who had asked him for something that he couldn’t find — he was 7 yrs old– really?
Wifi– not really. They have wifi in the rooms but we could never get it to work for more than 5 mintues at a time. I called the front desk, they gave me an 800 number to call to resolve the issue. Turned on my hotspot– didn’t want to deal with a help desk.
Dinner– one of the best perks of a Residence in is the dinner– typically not fancy but free and usually decent enough food– runny mac cheese and bad chicken fingers. Certainly not what we have seen in other Residence Inn’s.
At $ 199 a night– or 25,000 points– definately not worth the price. Won’t stay here again.

Not too bad! It was within walking distance to the mall and free breakfast. If you don’t want to walk, there’s a free shuttle that’ll take you to the mall and/​or ikea. The staff at front desk were SO nice! We got there a lil early (8am) after a 13 hour drive or so, but our room wasnt ready, so they offered us breakfast and let us walk around and get a feel of the hotel and relax at the pool, and when our room was ready, they gave us a call… after we got settled and relaxed, they called a shuttle for us and we were off to the mall… SHOPPING! :)

Nice hotel close to the Mall of America if you are looking for that. The breakfast was good and the Chinese food happy hour the night before was a nice surprise. The hotel was clean had flat screen tv’s and free internet. The bed was pretty comfortable. Overall I would definitely stay there again the next time I am in Minneapolis.

It doesn’t take much to annoy me about hotels. And the two major ways one can do it are either in the state of the bed, or the lack of internet access, or overcharging for internet access. We had gotten a suite with two rooms separated by a living room sort of area as we were traveling with another couple. The beds were fullsize. I didn’t even know fullsize beds existed in hotels anymore. About the only comfortable way to sleep on one of those is diagonally… and if you are sleeping with another person forget it. This lost major points with me.
I can deal with non-​wirless internet access… it’s usually a tad annoying because it is never anywhere near the bed which eliminates the possibility of relaxing in bed with the internet. But then again how relaxed can one get in a fullsize bed? However… in order to access the internet one of course needs an ethernet cable which for reasons unknown to me they didn’t just have one in the room. So I take the elevator to the front desk and ask for a cable. Go all the way back up to the room and discover the cable is not functional. *Note to self, bring ethernet cable with self next trip.* I then go down and inform them the cable is dead (desk person puts it back in the drawer with all of the other cables for the next victim). And like clockwork after going back up to the room I discover that the second cable is also dead. At this point I gave up.
Not that I ever plan on being back in this area per se, but if I did I would stay elsewhere.