Soderlin Plumbing, Heating & Air Conditioning

The day we sold our house, the water heater went out. Norblomb couldn’t make it out for several days and since there was an open house that weekend. Since we’d be gone, we needed someone over there asap as the heater was leaking. Soderlin was there within two hours, earlier than they quoted us, and had a top of the line water heater on the truck. In an hour and a half, our old heater was gone and our new one was up and running beautifully. Rich was very sweet and fun with our girls, as he too has daughters and a granddaughter on the way (though he looked way too young to be a gramps!)
Perhaps it wasn’t the cheapest. I’m not sure. I didn’t have the time or energy to shop around. Soderlin rose to the occasion and it was very pleasant. Rich was friendly, professional and efficient.

Early this month I called Soderlin (which I had used years ago) to get a rental boiler inspection and they didn’t have a Minneapolis certified technician, so they recommended Blue Ox. When I called Blue Ox to get pricing, the receptionist tried to rush me into making an appointment before finally telling me it would cost $ 379, which she claimed was the average charge for almost all companies. Then a man called me back 10 minutes later from Blue Ox trying to pressure me into scheduling the inspection with them.
Long story short, I got the inspection done from Burnomatic for $ 170, which is more the norm than $ 379, saving myself over $ 200 and got good advice from Burnomatic’s tech on caring for my ancient boiler myself.
What I found out is that both Blue Ox and Soderlin have been bought up by the same company and it’s no wonder that Soderlin recommended them. Blue Ox uses high pressure sales tactics and is flat out dishonest. Unfortunately many people, mainly elderly people may believe them. I would never give my business to Blue Ox or ever again to Soderlin for that matter for this rotten «recommendation».

Plumber and office staff were professional and on time, but their quote was FAR higher than others’. (nearly twice) Decided to use someone else. Wanted to support my neighborhood business, but not if it costs me $ 3 – 400 more.

They did the work but, as others warned, beware of the price! For one hour, we paid $ 430. They replaced two hoses and readily shared that the parts cost $ 30. You can find a smaller shop with better prices that can easily do the same or better work. Check around. We wish we had.

I had Soderlin tune up my furnace for the winter. The furnace had run fine for years. Suddenly, this year, it stopped working. I’m not sure if it was something they did or not, but when I got estimates to replace the furnace, their estimate was $ 5,000 higher than the guys I went with. Beware! Very high prices. Although they were very nice and prompt, I cannot recommend them when they price gouge.

I took an unwanted cold shower on a Sunday, my 5 year old hot water heater wasn’t working. I tried to trouble shoot on my own, but after 3 hours decided it needed professional help. I had looked up the part that wasn’t working at it was $ 375 wholesale on the Internet. Reluctantly I called Soderlin who I had used many years ago. I called about 9:30 on a Monday morning and they came out by 11:30 that day. The guy looked at the HWH, called someone and told me it was all under warranty. Yippee! I was quoted $ 350 for the call and labor. It took over 3 hours of work for him and two trips to get parts, plus he had to return the broken parts to get warranty coverage, but the quoted price didn’t change and he was very personable and walked me through what he did and the documentation he made on the new parts. It was a great ending to a major bummer for me. I recommend Soderlin for any plumbing needs.

Charged $ 500 an hour for their work. Don’t be fooled by their up front pricing as they will estimate the worst case scenario and then not change their estimate when the work goes smoothly.