Spirit Airlines

Worst airline!!! losers!!! on an MSP-​PHL flight… Spirit Airlines made passengers wait 6 hours only to cancel the flight at 12 midnight. Boooo!!! DO NOT BOOK AT SPIRIT AIRLINES!!! Flights may be cheap, but they have hidden charges and will cause you delays, stress, trouble, more expense. DO NOT BOOK!!!
To Spirit Airlines Management:
You are the worst airline! For this flight alone, you had your passengers wait for 6 hours… delaying the flight further and further, until you cancelled the flight at midnight! Your desk agent said the cause of cancellations is due to a pilot who tapped out. You airline should be more prepared in cases like this— you should have a spare pilot so services can still push through. You should consider the trouble you cause each time you cancel flights. In my case, I was supposed to be in Philadelphia early evening of Jan 29, 2016. I had already booked for a hotel so I have a place to stay that evening. Now, just because you had to cancel my flight due to your pilot’s negligence, I was not even able to use the hotel room which I paid for!!! your agent did re-​book me another flight but one that arrives in another state (New York – as that was the only option thats early enough te next day). So now, I have to pay for another trip from New York to Philadelphia. Your airline is very very very frustrating!!! you should be ashamed of yourselves!!! you are the worst airline! if you keep cancelling flights this way, you will lose business soon. You are the worst!!!

Worst airline ever IT IS A SCAM!!! They charge you for a bag weather it’s a carry-​on or not. If you don’t buy your bags at the ticket line they charge you $ 100 for it at the gate. They have terrible stuartist that think they are funny. I WILL NEVER FLY WITH THIS AIRLINE AGAIN!

They suck! Flight is delayed for 3 hours and not even because of weather conditions. Also had to pay to check in a bag, which is ridiculous considering that other airlines give you one free checked bag. Never flying spirit again.

Never flying spirit again. I’ve flown with them for 3 years about twice a month and will never do it again. I’ve had countless bad experiences over the years but this is the final straw. Two ladies at the counter were so rude to me (I heard them talking about me and laughing) I’m disabled. When I asked for their names they said Karia and Kalue. I asked for last names and they said «at spirit we don’t give last names»

#SpiritAirlines close 2^nd #worstairline behind #AmericanAirlines #aa, rude and cancelled the flight due to crew work allowance… Then at the gate they threaten to leave you… Come on!

Great value, as long as you read the rules! Planes are new A320s, same aircraft as any other airline. Every review that disses the quality of aircraft or crew is not correct. I have flown almost all airlines in the US and the big three airlines have the least friendly crewmembers I have experienced. As far as my experience, the smaller the airline, the better the service. Ticket price does not factor into quality service!!! Spirit is a low cost carrier, but not a low quality carrier. Our recent trip from MSP to Orlando was one of the smoothest I have experienced, with friendly crew and great flights. Thanks Spirit!

This is going to sound like a paid endorsement but trust me it is not. We just returned from Las Vegas. This was our 8^th or 9^th trip on Spirit Airlines. We were 20 minutes early, both directions. We actually had our bags in hand by about the time we were scheduled to arrive. All of the Spirit Airlines employees we interacted with were super friendly and courteous. The only time you will be disappointed is if you show up at the gate with a bag that is too big and you did not pay in advance. Also, always book through SPIRIT​.COM. By the way, in all of my flights on Spirit I have experienced the same and only once was a flight about 30 minutes late. The others have all been on time.

This is the worst airlines EVER! DO NOT BOOK THE FLIGHT! The employees are unprofessional and the fees that they charge for bags are insane. They have attitudes and I watched them be disrespectful to customers over and over again today! I paid $ 340 in just baggage fees alone for a round trip flight! One carry on, one laptop backpack and one luggage… I wanted to give them 0 stars but Unilocal makes you give at least one star.

I have never encountered welcoming flight attendants with Spirit. And the planes always seem so dirty and LOUD. Never on time.
I have flown round trip from MI to FL, and NY many times on Spirit.
I finally figured out they don’t care about customers. Just my luck that girl on the commercial for Spirit was my flight attendant a few times, very rude complete with attitude. Maybe cuz she was a STAR on TV.
It’s cheap but you get what you pay for.

My flight was scheduled to depart at 7:15 am and was canceled after 10 pm the night before it departed, without explanation. Upon calling the airline’s customer service line, they offered no solution or explanation at all.
After asking the representative if there were any other flights with other airlines they could put us on, she stated that we would have to physically go to the airport the following day to determine this. She then refused to allow me to speak to her supervisor.
Upon arrival the following day, the representative at the service desk stated that they do not partner with other airlines to accommodate passengers when flights are canceled. As a result, we were forced to wait several hours at the airport without alternative transportation when the representative could simply have told me that they do not partner with other airlines to begin with (rather than have me make arrangements to go to the airport several hours before the next available flight).
To top things off, they only offered a refund if we canceled our reservation and booked with another airline. This was not helpful at all because I would be forced to spend several hundred more dollars to book another flight.
The lack of customer service with this airline is astounding and they need to be shut down based upon their predatory tactics (with hidden fees) and complete lack of accountability when it comes to getting their passengers to their destination at (or even near their scheduled time). I was forced to miss work and therefore pay because of this fiasco and will not be flying with them again.

I’ll start off this review by saying that I’ve flown Spirit many times this year (over 10 round trip flights.) Until now, I was happy; I just deleted my 4 start review for Spirit. The sad thing is, I read the bad reviews before flying with them. I took a chance thinking that no company was THAT bad. I was wrong.
My issue is not bag fees, non-​refundable fares, etc. I could care less about the cramped seats. To their credit, they explain the fees very well on their website.
I flew DEN to MSP to visit family. Prior to the return trip back to DEN, I checked in online and drove 2 hours to the airport to bring my boarding pass. Much to my surprise, when I went to the kiosk about 90 minutes prior to the flight, the kiosk said the flight was CANCELLED. I had received no e-​mail or other messages before this point.
I took the paper up to the desk, and was informed there were NO FLIGHTS available that day, or the next day. I would be looking at a two day delay, minimum. Listening to their «customer service» people talk to other travelers, they refused to book us on other airlines or offer other compensation.
Look, I understand things happen. I’m a general aviation pilot so I understand the variables involved when traveling by air. I almost expect to have weather and other problems impacting a flight. Delays don’t bother me too much. This is a different story. Spirit flat out refused to help the passengers they inconvenienced, and in some cases, stranded.
Had Spirit stuck me in a hotel overnight and arranged for a flight the next day, that would have been fine. Not ideal but acceptable. Had they made ANY advance notification of cancellation, I could have made different plans before I returned to the airport. I finally received an e-​mail notice 90 minutes AFTER the flight was scheduled to depart. They did nothing to help us, and for that reason I’ll never fly Spirit again. I’d rather spend a few more bucks on a reputable airline.

NEVER AGAIN.
I haven’t flown a non-​Southwest flight in well over a decade and apparently I’ve been quite spoiled with free drinks and snacks, on-​time flights and free carry-​on bags. Thank you so very much, Spirit Airlines, for reminding me how much flying can truly suck.
I don’t think Spirit is capable of having any on-​time flights. Seriously. All 6 of our flights (which was only supposed to be 4) were hours late and they didn’t make any announcements, apologies (minus the last flight) or even update the signage with the correct times. It’s clear that Spirit gives 0 fux about their employees, and that neglect showed in their service to passengers. None of them knew what was going on and didn’t seem to care much either way. Your flight’s delayed? Oh well! Good luck with that everybody… We got stranded in MN because they told us our flight would be delayed (of course) and we would miss our connecting flight in Chicago. Turns out we actually WOULD have had enough time so we totally got screwed over in having to unnecessarily stay another day.
Those old, cramped planes also don’t have wi-​fi or any kind of modern amenities. And WTF is that noise they make every time they land? It sounded like dogs were running underneath us barking.
I’ve also never been on a flight where EVERYTHING is a sales pitch. Before you even board they’re announcing their ridiculous $ 100 bag fees… and once everyone boards, if they have any seats available in ‘first class’ they’ll try and sell you those for the conveniently low price of $ 75 (smh) while the flight attendants walk up and down the isles selling drinks & food (nothing is complimentary) and trying to peddle their stupid credit card… TACKY as hell. And while I won’t call their fees «hidden» because YES they do list these things on their website, it’s not CLEARLY listed and don’t believe that’s by mistake. They know damn well NO other airlines is run this way and they take full advantage of this.
If you’re only flying with a purse or backpack and don’t actually care about arriving at your destination on time, (or maybe ever) then Spirit might be a fine choice for you… And being completely honest, I could almost deal with A-​la-​Carte Airlines again since I get it now, but having ZERO on-​time flights and terrible customer service is completely unacceptable. YOU’RE AN AIRLINES! It’s kind of important that you’re somewhat reliable, don’t ya think?

Although fluent in two languages I am unable to find enough words to describe the horrific and disgusting lack of «customer service» I have received from this so called airline.
Flight 1. MSP –ORD. There is a bit of a rain but nothing too earth shattering. I even came without an umbrella. Flight was cancelled about an hour and a half before departure due to «weather reasons». All the other airlines who use the same sky and are subjected to the same weather conditions flew with no issues. Upon cancellation announcement the very confused spirit employee working the counter said that he will go get the manager to go over «options». Options were a refund or possibly booking me on another flight on Monday! (Granted today is Thursday and I was going on a weekend trip, Monday flight was the last thing I needed). The employee expressed 0 grams of concern and offered no hotels, food vouchers or anything a respectable airline would.
flight 2. MSP –ORD mere three weeks later from the flight 1. I came to check in with the employee working the counter to see if I am flying today And jubilantly exploded and said that the flight to Chicago will depart ON TIME but the Baltimore and Denver flights are cancelled. Jolly I am going to Chicago. And I will be on time. On time meant there is a plane and we departed only 49 min behind schedule so basically on time. Spirit charges you for everything so don’t fall for cheap tickets. Carry on is $ 35 if you purchase before your flight and $ 100 at the gate. Yep, you read that correctly $ 100 fee for a carry on bag. There is a fee for printing your boarding pass, water, snacks, seat belt and air. They charge for everything.
Flight 3. ORD –MSP. (27 days after flight 1) While we are home getting ready to depart for the airport (i.e. Two hours before the flight) we get a call that our flight had been cancelled. Weather conditions again although the sky is clear and all the other airlines are flying with no issues or delays. We were only offered a refund. The flights for the next few days were already booked. The agent on the phone was extremely unhelpful and just kept reading the script. I asked to speak with a manager, he said none were available at the moment but someone will call me. Still waiting for that call, but it’s been six weeks and I am not holding my breath.
My friend just flew MSP –ORD on May 31 and his plane was 2.5 hours late and then he had to deplane OUTSIDE at O’Hare. Yep apparently spirit forgot to pay their airport gate fees.
Also I do have to note that during these times I had a very serious knee injury and always requested wheelchair assistance when booking my flights. During this time I also flew on Sun Country and United. Both airlines called me and inquired about my injury and ways to make me more comfortable while flying. Both airlines switched me to better seats and did everything to make me feel comfortable and secure. I did inquire with spirit if my seat could be changed as walking was an issue. The spirit agent said that «they don’t really accommodate that» and I will preboard before everyone but I get to keep whatever random sat was assigned to me. I believe this is a clear violation of Americans with disabilities act. But hey it’s spirit, what did you expect.
So let’s tally it up
−2÷3 flights in a 30 day period cancelled due to nonexistent weather conditions
–clueless, rude employees
–no compensation for ruined travel plans
— a violation of ADA
— delays upwards of two hours
–deplaning outside in O’Hare like its some 3^rd world country
–fees for water and carry on bags
Avoid at all costs.

Where should I start ??? Low cost comes with a price for extras … Low cost and cheap for a reason. If you’re only need a flight and can pack your belongings in a backpack or duffle bag 16×14×12 this will be a cheap flight from A to B.
Make sure you print your boarding tickets before you come to the airport!!! I did but I left it at home … Lucky on my way to airport I was able to stop by a motel and print my boarding tickets. Everything cost $$$ lol … Carry-​on $ 35 … Check-​In $ 40.
Supposed to board at 6:50 but we were delay for an hour. Hmm … I guess I was told this is gonna happen. Lucky the airport isn’t as full this evening so I have extra space to chill … I guess if you not in a hurry Spirit is pretty good for air budget flight to domestic locations!!!
I gave it a try … Go on it again!!! Sure why not if the price is right :)

Literally, if I could vote zero stars for this airline, I would. Their actions are criminal and they deserve to go out of business
I do non-​profit church work full-​time. I booked a flight on Spirit because it was cheap. The first leg of the flight was 3 ½ hours and there was no beverage service or snack service at all. On the second leg, when I went to re-​board they told me that they were going to charge me for my small carry-​on. I had taken this carry-​on on the first flight and it was fine. Now they’re charging me $ 100 extra!!! I asked the attendant what other options there were are he said my only choice was to abandon my bag in the airport or throw it away. Totally gross.
They boarded the plane and were totally rude about customer service. They said just book on another airline, pay the $ 100 for one bag, or get stuck in Minneapolis. I’m trying to go to Tampa.
Bad, bad karma points. They aren’t going to last long treating people like this.

Flight was scheduled to depart at 10:00pm to Las Vegas. Arrived at terminal and found out flight was delayed because of a crew change. Boarded the flight and them we had a few passengers causing problems and it delayed the flight longer.
I only paid $ 49 for the flight so my expectations were not very high. It was a last minute flight because of a funeral. All other tickets were $ 600+. It’s not my first choice but the cost savings was worth the delayed hour.
The best thing was flight was only booked to 93 passengers. I had the chance to move and had a row all to myself.

Update: I ended up getting my $ 45 refunded for checking my bag from Chicago to MN about a month and a half after I flew with them.
After experiencing my whole ordeal, you can bet I wrote a letter. I sent it to headquarters, emailed it specifically to whoever is in charge of the baggage office, and emailed it to both the Spirit offices in Chicago and Minneapolis (or at least in attention to Gia’s manager at the ticket desk). I also posted this same Unilocal rating to a few airline specific rating websites. Did I want revenge? Nope. I just wanted to get Dawn and Gia fired. I hope I have or at least made sure they have to sit in on customer service training… maybe for the first time in their lives! Not everyone deserves or needs to be in a position where customer service is priority.
I ended up hearing back from both the main headquarters and the main baggage office separately. The main headquarters wouldn’t refund my $ 45 as cheapskates a-​holes that they are. But the baggage office refunded my $ 45.

Spirit Airlines… the longstanding joke I have with my cousin is that they’re the cattle car of the airlines. You get your brand, get on the cart and away you go! No frills, no luxuries, and no cares about the lack of any of that!
It’s cheap, they have a good number of destinations and they’re in the small terminal. Those are the highlights. No free items on the flight at all, water or pop or nuts or snacks. You’re paying at least $ 3 for any of them.
For me, I don’t overly care for the luxuries. I bring aboard my own water and a protein bar. Throw in my ear plugs, and either play a game or fall asleep. In the dozens of times I’ve flown Spirit, I don’t think I’ve once needed to call a flight attendant.
Personally, it works. But, in keeping with the ratings and all, I’ve definitely experienced better.

This review covers my experience during a round-​trip flight from Minneapolis, MN to Denver, CO. If you are thinking of flying Spirit, please read my entire review for some tips and observations of what worked for me, and what I saw others doing incorrectly.
Purchasing: I purchased the tickets via the Spirit Air website. I had no issues with purchasing, and the website was easy to navigate. They give you the option to purchase your bags (checked or carry on) upon buying your ticket: You must do it here in order to save money. Once you have purchased your ticket, which means you have by-​passed purchasing a bag, the price will increase. It is best to buy it while purchasing your ticket. As others have stated, purchase your ticket several weeks in advance.
Luggage: See above. Please keep in mind, included in the fair is a small personal item. My friend and I both had purses, but hers was a large tote size. It was included with the fare at no extra charge– and both our bags could have been larger. I would say a small backpack would be more than enough– so if you’re traveling for less than 5 days, I would consider going to the airport and checking out the Spirit ticket counter to see the size restriction for the «bare fare personal item” — you may not even need to bring a carry on. There is a 40lb weight limit for checked luggage, and a size restriction for both carry on and checked baggage.
Seat Assignment: You can purchase seat assignment while you are purchasing your ticket. I highly encourage you to pay the extra $ 30 for the «Big Seat» at the front of the plane if you have problems with people being in your personal space. The regular seats are small, and feel very cramped. The «Big Seats» are quite true to their name. However, if you can handle being in a small seat, forget about paying the extra money for seat assignment, and let them assign one for you.
Check In/​Checked Bag Drop Off: This is where I saw the most issues arise with other flyers, so please read carefully.
If you DO NOT want to be charged for your boarding pass, you MUST print it out AT HOME. I do not think I can make that sentence any more direct, but I will repeat myself:
If you DO NOT want to be charged for your boarding pass, you MUST print it out AT HOME.
I watched 4 other passengers become befuddled with the Check-​In process when they realized they didn’t have their boarding pass, and had to go to a different line to wait for it AND pay.
You go to the Spirit website, put your confirmation code, make sure you have your bags and seats purchased, and then before you hop on the plane, you print it out at home. If you check a bag, you can go to a separate line for people who qualify for «fast bag drop» — Prior to both of our flights, we didn’t wait longer than 10 minutes to drop out checked bag off and head to TSA.
Please, for the sake of being a smart flyer: Print your boarding pass out at home.
Pre-​Boarding, At the Gate: Gate agent was informative, and boarding was a breeze. If you have printed your ticket at home, you need to cut the bottom half of the pass off and give it to the gate agent. Our flight was on time, and we waited for them to call us for boarding.
Boarding/​Take Off/​Landing/​Flight Quality: Our flight was quick, on-​time and the staff did exactly what their supposed to do. I grew up with 2 airline employees, and this was my first experience 1. Not flying first class 2. Not flying a more expensive airline (Southwest, Sun Country, Delta, Etc.) and 3. Flying alone (Yay! Im a grown up!). The flight was early coming back to Minneapolis, and flight conditions were optimal for easy departure and landing. I imagine that inclement weather would effect take off, but didn’t have a negative experience with either of these things.
9÷25÷2014 Edit: I forgot to mention that you pay for all the beverages and snacks during your flight. The prices for drinks (alcoholic and non-​alcoholic alike) were reasonable for a short flight. The snack selection was less than favorable, so buy snacks you like before you board. If it’s a long flight, buy your flight bottles of alcohol and bottles of soda after you pass TSA to save a little money.
*A note to flyers: Turbulence sucks, but it isn’t the airlines fault. Don’t blame the airline for bumpy weather!
Baggage Claim: Bags arrived in one piece, nothing missing. No lost baggage.
Over all, I had a great experience with Spirit, and I will fly them again to Denver in the future. You need to be familiar with their policies, and PURCHASE EVERYTHING IN ADVANCE. I have no sympathy for people who have to pay the $ 100 fee for a checked bag, because you would have to willingly choose to not purchase a bag 2 separate times– They give you a lot of warning that extra fees would incur.
Be ready for anything, but please– Read the fine print, and have a good vacation. I sure did!

I will start off with 6 very important words that SO MANY people seem to completely forget: You get what you pay for!
Spirit is a ULC = Ultra Low Cost airline. This means they charge you for every — single — tiny — little — thing!
You want an inflight snack? = $$
You want soda or even plain water? = $$
You want to choose a window or isle seat? = $$
You want a seat with more leg room? = $$
You want a seat which can recline? = $$
You want to bring a normal sized carry-​on bag with you? = $$
You want a seat that has a seat belt? = $$
I’m kidding about that last one, but I’m sure you get my point.
I chose Spirit Airlines for two reasons: They had the lowest fare from LA to Minneapolis AND the flights are NON-​stop both directions!!! That right there was worth other negatives because I don’t like the delays of lay-​overs and changing planes.
So I booked and paid for my flight online. I also managed to pack 4 days worth of stuff into a backpack small enough to count as 1 personal item (no extra fee).
Once at the airport I get my boarding pass via their little kiosks in the ticketing area and headed though security and to the gate. At that point I discovered my flight was delayed an hour, oh joy. This delay caused a problem with getting my rental car, but you can read about that in my next review.
The morning of my flight I decided to splurge and upgrade to their larger «business class sized type seat» for an extra $ 45 each direction. It sounds like the regular seats are packed in tighter than normal and do NOT recline. As I am 6’3″ the more spacious seat with additional leg room was well worth the extra cost!
OVERALL: The planes I flew in were in very good condition, the flight attendants were friendly and personable, plus the flights were smooth and uneventful!