Stone Source

Purchased a beautiful piece of granite for our kitchen island. Installation was great. They even repaired a seam in our existing counter that had been poorly installed by previous contractor.

We purchased first quality kitchen counter granite, not a remnant from Stone Source. We inspected the slab in the factory and approved layout. Hours after installation we noted what appeared to be a resin repair of a crack that ran perpendicular to the natural grain. Service team called out, tried to tell me it was naturally occurring, but backed of when I showed them the resin glob under the counter.
Stone Source did not reply to several of our calls or emails and refuses to replace or reimburse, Citing that we took too long to complain. We made complaint within first few hours.
They had a lawyer send us a letter claiming defamation and demanding cease and desist. An honest review is not defamation, we have never used bad language or implied anything but the truth.
Stone Source sold us their guarantee but cited that we had left it too long for them to correct.
We have a disabled daughter and are in the middle of multiple renovations, our initial contacts were prompt and courteous, merely seeking fair resolution.
We are very very very disappointed in the quality and customer service from this company.
It’s such a shame as we were really excited about this kitchen renovation.
I was hoping to post a photo of the counter but it appears that photos have been disabled from this site. I was however able to upload a photo to their ‘other’ Unilocal site (since closed)