The Bridal Store

DO NOT GO TO THIS SHOP. THEY HAVE NO IDEA WHAT THEY ARE DOING AND DON’T EVEN CARE THAT THEIR STAFF ARE INCAPABLE OF COMPLETING SIMPLE TASKS. I ordered my dress over the phone because I am out of state. I gave them my credit card information in December and come to find out in June that they never ran my card. My mom was there to pick up the dress and she had to pay for it because I didn’t have the funds right then and there. I was told that they double check their work but this was a rush to get the order placed. I was told by the bride that I was not the last one to order my dress. I said so you didn’t double check to see if I had paid becuase there was a rush?! She just babbled on about who knows what. I asked for a discount for making me and my Mom go through with this and was told they could only take off $ 15.00 (which was the shipping they charged us for the dress to come from the designer). I had to call back and ask them to destroy my credit card information… and the manager said I will do that right now.
I DIDN’T THINK STORES COULD WRITE DOWN CREDIT CARD INFORMATION AND KEEP IT WITHOUT AUTHORIZATION.
My story is just one of the horrible stories, the other bridesmaids were screwed over too!
DO NOT GO HERE EVER! MAKE SURE YOU TELL YOUR FRIENDS NOT TO GO HERE!!!

DON“T GO HERE!
I would NOT suggest going here. Here are a few words to describe my experience: unprofessional, stressful, rude, inconsistent. The major problems I had was with the bridesmaid dresses, however the experience with my wedding dress was not a fairy tail– When I first went in I had an appointment, but they made me look through all the dresses by myself with no suggestion of where styles were or anything.
The experience me, my bridesmaids, my now husband, and my dad had with trying to get the bridesmaid dresses on time was a situation conjured up by the devil and belongs in Hell! By far one of the worst customer experiences we have all had.
We placed an order for 5 brides maid dresses 5 full months before our wedding date.
I will now list in the issues we had.
1) The attendant at the shop measured the brides maids for dresses and the sizes they told them to get were HUGE! My friends who normally wears an 8 they said to get a 12, they told the girl who normally wears a 10 to get an 18! (you get the idea) Lucky I had the for site to have the girls try on dresses from the specific designer we were ordering from to check the sizes. And sure enough they were swimming in the sizes we were told to order. We ordered sizes that we tried on and fit. But it was met with rude comments from the store workers saying we should order the sizes they suggested because adding fabric would be hard if the dresses were too small. When we got the dresses they all fit perfectly! Good thing I didn’t listen to them or my girls would have had nothing to wear for the wedding. (more to come on this)
We were told that the the dresses should arrive no later that May 14^th 2014, two weeks before the wedding.
2) I called the second week of May because I had not heard anything about the dresses being in, they said they should be in soon but they couldn’t exactly tell me when– eek it was 2 weeks before the wedding! I called every day with the same answer. Finally they told me they should be in on Friday, so I organized with my bridesmaids to go try on their dresses. However the dresses did not come in that day! I could go on and on but I’ll make it shorter. the dresses finally came in 3 days before my wedding! At this point my now husband had called, my dad had called, I had called, because we were dealing with the threat of the dresses not coming in for my June 1^st Sunday wedding. And the dresses needed to be hemmed. So I tried to find someone else to do it, I did, but the dresses did not come in in time to have her do the alterations. The store in no way ever helped to fix the situation, the owner Mary Kay was very rude and rarely returned our calls. They would not tell us where the dresses were if they had been shipped or anything. Also they were still wanting to charge us full price for all alterations even though we had go through making apt after apt with the dresses never showing up. Non of the employees ever knew what was going on, and the owner never once returned my call, though once she was willing to talk to my father. When we finally did get the dresses 3 days before the wedding (on a Friday) there were no time for alterations– good thing they were just a bit long and not huge everywhere else.
DON’t GO HERE!

I had a bad experience dealing with this salon when I was a bridesmaid in my college roommate’s wedding. I ordered the dress over the phone because I live out of town. They made me pay extra for more material because I’m busty. But then, of course, when I got the dress it was 3 sizes too big and the tailor had to cut away almost half of the material, so I really didn’t need that extra material to begin with. Then, the day of the wedding was the first time I saw any of the other bridesmaids’ dresses because we all live in different cities. Everyone else’s had a a big bow all the way down the back of their dress, and mine didn’t. The mother of the bride tried to fashion one with some extra material but it didn’t work and I had to walk down the aisle and be in pictures with a dress that didn’t match the rest of the party. I called the salon a few days later to tell them my dress was missing its bow and to ask for a partial refund since I paid for something I didn’t get, and because I didn’t match the rest of the bridal party. The woman on the phone said that they weren’t willing to do anything because «no one sees the back of your dress so it doesn’t matter.» I was shocked that at a bridal consultant would say something like that since the only thing people see when you walk down the aisle is your back. I told her that, in fact, people asked me after the ceremony why my dress was different, so people did notice. I then spoke to a manager who said she would get back to me. I never heard back and have called back and left 2 more messages. I still haven’t heard back. This is terrible service. They should have checked that the dresses they received were the right ones before sending them out to the bridal party, that’s their job. We only had pictures of the front of the dresses so I had no idea it was supposed to have a bow until the day of the wedding. This may seem like not a big deal, but for a wedding you want everything to be uniform and as you planned it.

I cannot say enough about how much I’ve enjoyed working with The Bridal Store as well as Tip Top Tux. I purchased my wedding dress through The Bridal Store and was so impressed by the service all the way from the hourly employees all the way up to the owner herself. They have made buying my wedding dress the amazing experience that it’s supposed to be and I couldn’t be more thankful.
After the amazing experience with the ladies at the Bridal Store, Tip Top Tux (which is also located onsite) was the obvious choice for tuxes. Every time I’ve stopped in with a question, I’ve been greeted with a smile and have been made to feel as though my wedding is as important to them as it is to me.
Thanks for making what could have been a stressful shopping experience so easy!

Came to The Bridal Store to visit Tip Top Tux. We were helped by Erica and couldn’t be happier with our experience. She made sure we understood all of our options, and she was quick to dress the mannequins in the many different styles we requested. In the end, she was able was able to get us exactly what we were looking for, and at a price we were satisfied with.
This bridal/​tuxedo store is completely unrelated to the Wedding Chapel and previous owner. Whether you need a tux or suit to rent or buy, this place is a great option!