US Family Net

My 82 year old mother has used US Family as her ISP for years. She recently discovered that she had two ISPs and canceled US Family. She asked me (her son) to call and ask about getting a refund for the unused portion of her service because she is paid-​up until July 2012 –6 months away. Even though she has used them for years and she is an old lady, they were ruthless. They said she would be refunded for the unused portion but that the billing would be calculated on a monthly basic rather than annual and she would received that balance in a check in 4 – 6 weeks. The way the math works out she will be getting maybe $ 10 back rather than what should be about $ 55. I understand why companies have some of these policies; after all, I am the GM of a fair sized company. But when they can’t recognize that this customer has been with them for years, is older and a little prone to errors, and they cannot or will not be fair with people; then they risk someone like me posting the truth about their nasty practices. Enjoy the extra cash, but don’t look for me to send anyone your way!