USA Inflatables and Moonwalks Party Rentals

Rented a bouncy house this past Memorial weekend. The inflatable was poorly placed and one corner kept rolling backward causing the entire thing to collapse in the middle trapping kids inside. I called and left a message regarding our experience on Tuesday seeing how Monday was a holiday and it took 3 days for anyone to call me back. When I spoke with the operations manager and the owner I was basically told that I should have called during the party to report the issue and because I didn’t there was nothing they could do. The owner actually made the analogy that «Its like you ate the steak and then told the waiter your steak was burnt». He did offer me a $ 50 credit towards my next event… Umm no thanks I won’t be using you anymore. Huge disappointment and I recommend NEVER using this company.

We had so much fun with these guys! I’m so happy they were able to meet my quick turn around time, I practically asked them just to come on over. They were fast, efficient, and best of all professional. They treated me, my son, and all of his friends like clients and made sure everyone had a blast. I was so satisfied that I booked another party for my daughter the next month. Thanks!

I have rented moonwalk jumpers (inflatables) about 10 times in the past 7 years from local Twin Cities businesses with great success and lots of fun. I thought I’d try USA inflatables this time, since I had a coupon I received in the mail. I’m extremely sorry I did.
delivered a dirty, musty smelling jumper that kept collapsing on the kids. It was dangerous, dirty and when it did stay up, the kids kept hitting their heads on the top of the roof. I called and stated my concerns, they sent out a couple young guys who deliver the units to check it out, they agreed with me that it was probably worn out, roof too low, etc, but their boss yelled at them long enough on the phone that they gave up. Finally the manager on the phone told me basically, tough luck, he was rude and condescending and treated me like I was crazy. During our block party it collapsed several times and was extremely unsafe, dirty and a huge waste of $ 150++. Huge disappointment– I’d recommend NOT using this company ever.