Victoria’s Secret

Nice big store, but rather poor customer service at this location. I would recommend going somewhere else.

I visited this store twice in three weeks. I was in desperate need to replace my bras and also have no idea what size I am anymore.
I was greeted by the lovely Anna, who measured me and gave me a few bras to try on for size. The size was perfect. Now to find the bras I need. Bras aren’t cheap, so I immediately asked for some sale ones and was directed upstairs. Yes, there’s an upstairs. There’s a lift for anyone who needs it.
The staff member upstairs showed me the sale bras and showed me her favourite because I told her I love colours. I felt she was a bit pushy though. I went back downstairs for Anna but she was on break, so I left without a purchase.
On the next visit, I saw Anna again and she helped me choose the right type of bra and the colours since I’ll only be getting two in my new size. She was super helpful and I really appreciate it. I love the new bras.

Public truth. I have gained weight, but what I didn’t realize was my boobs had changed. I upsized and was right sized by Victoria’s Secret. This meant that they scored sales and I scored because it happened to be a semi-​annual big sale… but I have to say, sometimes you do need to have an assist when shopping. In the past I have been so do-​it-​myself and then waste a lot of time and wonder why I Hated the experience. I was going from wearing sports bras for the last 7 years to wearing real women’s under garments again… so yep, I was helped by great store associates and I was in line with what I needed. I was happy with my products, and now a few weeks after purchase I get why they are worth every penny paid for them. They will last.

WOW! Rude customer service. Who trained the manager on duty, Alexis. I came in and asked for a small bag so I could place a gift card I had purchased for my friend. When I walked in and asked, she immediately said no bag unless you make a purchase or have a receipt. I didn’t have my receipt and had left the gift card at home. I happened to be in the area after a doctors appointment so figured I go in and ask. I didn’t have a chance to even explain myself before she turned me down. Now I am not asking for a big shopping bag or anything, just a small bag to place my gift card in. A simple explanation, an attempt to figure out an alternative to the issue or some tissue would have sufficed. The plan was for me to wait for a friend to get off from work and go half on a lotion or perfume or even both depending on the prices. I came in with the intention to take a look at the prices for a perfume and lotion but after that experience, I just walked out. I called the customer service and explained the issue. They were kind enough to explain the policy which makes sense. Now I completely understand why she wouldn’t give me a bag (security/​theft issues) but she didn’t even attempt to explain or offer a solution. NOTHING! I give three stars because customer service was kind enough to call the store and explain the situation on my behalf. I went back and I got a small box that comes with the gift card. I already have the small box. Customer service said I could go back and they would offer me a small gift box. I guess I got confused and thought it was an actual gift box. Its cool. The manager, Alexis, kindly handed the gift box to me. I was going to explain how I already have it but I just didn’t want to deal with her. The other manager (who’s name I didn’t get) was nice. I don’t ever shop at VS and am not familiar with how it works. All I know is that they sell lingerie. My friend loves Victoria’s Secret! At least she will have the gift card, which knowing her, will care less for everything else and will run out to use it. I’m going to suggest her to go online instead of going to this location.

I’m really surprised by some of the negative remarks. This is one of my favorite locations because they always have my size. Unlike the majority of the VS’s around the area. It’s large and doesn’t feel super cramped, and the ladies are always nice. I was in there today and I was greeted at the front door. She helped me find the item I needed. I headed upstairs and looked through the PINK selections. This store doesn’t cary a ton of different options but if you need basics, it’s good. The store is overall clean and I feel comfortable there. I’ve never had an issue here.

I have to admit, I haven’t been to a Victoria Secret in years until I decided to shop at this one because it is one of two in Minnesota that carry the VSX activewear line.
The VSX section is quite big and well stocked. There are a lot of things at this location that are the same on the web site. (I tried the Victoria Secret at Rosedale which also carries VSX but they didn’t have my size and I think their selection is smaller or maybe it just sells out quicker.) However, I’m the type of girl who likes to try stuff on before I buy and I like that.
I was quite happy with the selection of VSX merchandise at this location as well as the staff. The staff were friendly and helpful with my questions but weren’t overly pushy. Their activewear stuff is of nice quality and seems to be holding up well. I’ll probably return to this location. Uptown parking can be a royal B but I’m willing to put up with it to shop for some cute gear.
Oh, they have sexy lingerie and makeup in here too but I prefer to look cute, fit, and natural rather than like I’m trying too hard. But, if you want to look like Taylor Swift or the starlet du jour, they have stuff for that too.

I have shopped at Victoria’s Secret for many years now at many locations and this store has to be the rudest! The staff embarrassed my partner and me by rudely handling a policy issue that we had no knowledge of, nor was there a sign to make us aware. They need to take some lessons on tact and not accusing their patrons without knowing all the facts. This location has lost my patronage.

Ok I know it’s a Victoria’s Secret. There is one in every mall across the US filled with pretty much the same stuff. However, something that can make or break a VS store is their staff.
I hate the stores where the staff completely ignores you and seems to only be interested in gossiping with one another. And if you dare to ask a question they make you feel like you did in junior high when the cool girls looked down at you because your bra still had the little bow in the middle.
I also hate the stores with the over friendly, over peppy, somewhat slutty staff; you know the ones where 15 people ask if they can help you find something, each has a different slutty outfit or makeup they are just dying for you to get because it would look just soo fabulous on you and really you are nothing but a sales commission in their leechy eyes.
Those two store scenarios have made me very hesitant to shop at a VS. But since I was in dire need of a new bra and I had a coupon I decided to suck it up and go to the uptown VS store. Plus I had Momma Butters there for support, I knew my mom if no one else could help me find a bra that fit.
Upon entering the store I was taken back with how spacious, open, and light the store was. With two floors the store is big enough to have a great selection but still small enough that you weren’t overwhelmed by it. After walking around a very helpful salesperson approached us and offered her assistance. Not only did help me get fitted She also answer my silly bra questions (why can’t you machine wash a bra?) without making me feel dumb.
The staff was very helpful without being annoying. I will definitely go back to this store anytime I am in need of a proper bra and proper fitting.

To be honest, I really cannot wait until this location goes out of business. Now I know, that is one of the worst things I could say right now, and all. But come on! The Gap goes out of business, so someone thought it would be a great idea to take a prime location in Uptown and put in a Victoria Secret store!!! Not only that, but a two story, huge store??? Of all the things that could’ve gone into this building… Victoria Secret? I’m sorry who I offend, but let’s really sit back and look at that situation!
Oh well, my rant is over.
Victoria Secret stuff is a bit over priced in my opinion. I get gift cards from there from people at Christmas and my birthday and what not, so that is really the only time I will shop there. I wait until their semi-​annual sales and then go in. It makes better sense to me. I like to wear underwear, but at the same time, I like underwear that costs about half as much as what they sell it for. Call me cheap, I don’t care.
Some of there things, though, wow. Some are really neat looking, and others just leave me standing there with a weird look on my face. I don’t get some things, but hey. whatever!
Oh well, I have stuff from here, so I cannot really bitch that much about the place. They do have some… well, supported items… if you know what I mean. I do like that! It’s not like I absolutely hate this place, because their sales are usually pretty decent. But, you know, It COULD be better. that’s all I’m saying… oh, and this location sucks!