All Seasons Fireplace

This is somewhat of a long story but worth telling to help you avoid working with All Seasons Fireplace. It started in early November, my basement fireplace was staying on for about 20 minutes then turning off. I called around looking for an appointment with a local fireplace retailer to come out and fix it. After a couple of calls the one that could come out the soonest was All Seasons. It is their busy time of year so the earliest appt. I could get was for Dec. 15^th. Almost a month but it is what it is and like I said the earliest appt. I could get.
On Dec. 15^th the tech came to the house on time, pulled some debris from the air intake on the outside of the house and declared it fixed. Skeptical I turned the fireplace on and low and behold it went out after about 20 minutes. Luckily the tech was still there and I told him that it wasn’t fixed. He said he would have to reschedule so that he could pull the fireplace out to properly fix it. He verbally quoted me like $ 400 to do this work; I didn’t blink because he said a replacement would be around $ 6K. So I said Ok should I call and schedule that appt. and he said no someone will be contacting me shortly.
Well a week goes by and I get a Thank you letter from All Seasons saying if I needed any more assistance to give them a call. I promptly called the number provided during business hours, got the messaging service and I left a message. Of course no one called back.
I was patient; I waited about 2 weeks, to allow myself to cool down before trying to contact them again which wasn’t hard because I don’t have working fireplace. So I went to their website and filled out the contact us form stating I was upset and I’d like a refund because I need to start the whole process over with another vendor and if they didn’t contact me I’d be leaving negative feedback on the www. Finally a call back… Talked with Craig on the phone, very apologetic said he would call up the tech immediately and get back to me shortly with a time to come out and work on the fireplace. One week later, no call back, no appt., no refund. Out $ 120 for no service rendered and as promised All Seasons here is your negative feedback.