Sephora

Love their Color IQ service. I finally able to find out what foundation color fits my tone. No one can ever tell me what my Asian (yellow) face should use.
Tina was great, she was kind of new but she went above and beyond to help me to find out what product fits me best. She took her time with me and my sister to explain everything to me. She did not hard sell me but I got what I need. It was an awesome experience!

Before this year I had never stepped foot in a sephora. They’re a little spendy, and I’ve just recently got into more makeup than eyeliner and mascara. So I went in to look around and check out the Kat Von D line.
So granted I’m an odd looking character, dyed hair, piercings, tattoos, the works. That being said I understand I’m not your typical sephora shopper. But if I’m prepared to spend good money on high end cosmetics I want the same respect all the other customers get. It wasn’t very busy but I couldn’t get an associates attention to save my life, they kept walking away, pretending they didn’t hear me or giving me dirty looks. Ridiculous.
THE JC PENNY LOCATION IS WAY BETTER! It’s in the same mall so I don’t understand how I can get such drastically different service. But at penny’s they told me I could sample things, explained to me different products and helped me pick some things out.
I only give the free standing store 2 stars because they have more selection but I’d rather order online if my store in penny’s doesn’t have it

Beauty products galore! I happen to be a big fan of all that good stuff! Lol!
The Ridgedale location has the best customer service. They have fun employees who are not only knowledgeable, but also excited about the products!
Sephora has dialed back on a few products, but they also carry some exclusive products as well. Make up forever is absolutely the bomb! A must try!
They have a great fragrance section.
Prices are fair too!

Last time I was at Sephora I was disappointed to see fewer brands, the same as Department Stores, and they seemed more expensive.
The service was ok, did not really seem to care if I was there or not.

I went to two Seophora stores in one day. I started my afternoon at their Mall of America location and waited and waited and never found anyone to help me, so I left. Later that evening, I went to the Ridgedale location and received help immediately. Got my questions answered and picked up a few items and then waited for about 15 minutes to have the makeup artist give me a few tips. She did a wonderful job and explained everything in an easy-​to-​understand manner. Treated me with much respect, even though she was the über-​expert and I had no idea what I was doing. I felt very comfortable. GREAT staff at this store!

This store doesn’t have the biggest selection, the Mall of America is better, but they did have a fragrance I really wanted that the MOA didn’t carry. Sephora in general is one of the greatest stores but I always find WAYYY too much I want to buy. The employees here are great. Really nice and not too pushy. I went in tonight looking for some specific Bobbi Brown items and even though they didn’t carry the line one of the girls called the MOA store to see if they did. They did, but didn’t have the specific products I wanted, so she called Macy’s there in Ridgedale to the BB counter to see if they had them and they did. That is great service.

I wish I could remember the name of the person who helped me. .. she was fantastic. I have THE WORST problems putting eyeliner on and I went in their like an idiot and asked for some help. All of the stupid youtube videos I watch just made it look too easy and that was frustrating. I got really great help and she gave me some pointers. I am still not ever sure I will master it but she did help a lot.

The staff at this Sephora actually goes out of their way to help you — Michelle K. was completely right in her review. It’s got a good selection of products (obviously nowhere near as much as the website) and employees who actually want to help you buy makeup — what more could you want?
Definitely sign up for the «Beauty Insider» program, you get lots of good free samples/​gifts.

This particular location of Sephora is the best. They have a great staff — friendly, helpful, knowledgeable, un-​pretentious. I live less than 2 miles from the Mall of America location, but after dealing with their less than helpful «attitude» a few times, I just plan for the extra 25 minutes each way to go to Ridgedale instead.