Apple Store

Stopped in today to see if they could help me with my phone;seems my contacts just disappeared. In less than 5 minutes that had my problem fixed, and they didn’t even try to sell me anything! Now to me, that’s class!

Always clean and organized. Extra points because everything is shiny & sparkly.
Staff is always friendly and attentive. Haven’t run in to any that weren’t helpful or knowledgeable. Not sure about the «Genius Bar» though. Didn’t see any martinis floating about. I know, I know, it’s for special services that I’ve never used.
The gadgets & gizmos on the walls always seem advanced but pricey, but that’s tech for you. I never bought very much more than gift cards & small stuff here.
Overall, a nice store if Apple things are what you’re shopping for.

This store never has stock of the newest Apple products. (iPhone 6s and iPhone 6s Plus) People in the store refer people to go online and reserve a product before coming in. (Which is probably best advice since they never have stock) Checking every morning and throughout the day, every other store within 300 miles has the newest iPhone in stock and able to be reserved, but not this Apple location.
Maybe this is corporate Apples fault for under stocking this Apple store or maybe this store is not doing the correct procedure to reserve it online.
Really is unfortunate this is the closest store because currently the iPhone 6s and iPhone 6s Plus are only available exclusively at an Apple Store, otherwise they need to be ordered online and it is 2 – 3 weeks ship time. Soon it would have been better to order online, because it has been a full week of seeing other Apple stores have stock besides this location.

Excellent Customer Service — Outstanding Customer Experience
Many Thanks to Ben @ Apple Genius Bar for going above and beyond to restore my antique Mac Book. His unwavering equanimity, professionalism and kindness is especially notable during a time of technological crisis and uncertainty on my part. 5 years of content creation and data where on the line.
The Sales Team are Awesome too. Knowledgeable and Affable. The new MacBook Pros with Retina Display are Sweet. Make sure you get enough GB storage so that you may Time Machine seamlessly. I know that I will need way more than 128 GB of Storage. Right now, I am contemplating the 256 GB versus the 512 GB models.
Once again, Thank You Apple. You are at the Pinnacle of Outstanding Customer Experience.
Kind Regards,
A

Had a dead laptop. Made an appointment and walked in half an hour early. They looked at the laptop right away, fixed the problem and sent me on my way. I couldn’t have asked for anything more. They were polite and fast. I think this store has come a long way since it first opened.

This review is based on four separate visits to either purchase or fix something. This is not a review of actual Apple products
Visit #1: My ‘sleep’ button died on my iPhone 5 and I saw online that Apple has had issues with this and were offering to fix phones with certain serial numbers for free — thankfully mine was included. This was in early November and I was up for an upgrade so I figured I could kill two birds with one stone and get it fixed and trade up for an iPhone 6. We arrive 30 minutes before the store closes to be told a. the genius bar is not busy but that to fix your phone will take too long and they are closing soon. b. they cannot just take my old phone and sell me a new phone even though I told them I was just going to immediately trade the old phone in for a new one the second it was fixed. c. they said come back tomorrow — Lame because it is about a 25 minute drive… needless to say I am super annoyed.
Visit #2 (the next day): I drop off my iPhone and they once again refuse to trade it in for the new iPhone 6 (okay lame policy but whatever). They give me loaner and we leave.
Visit #3 (one week later): They call me to tell me my phone is ready and we go to pick it up. We arrive and find that there isn’t a line for the iPhone 6 (thank god) and I pick up my fixed phone and immediately trade it in for a new phone. This whole transaction took less than 15 minutes and the guy was SUPER nice unlike the previous interactions. But once again, why couldn’t I just trade in my phone the first time!!! They also didn’t have the color I wanted in stock but I was so annoyed by the two previous visits and their inability to tell me when they will get the next shipment in I just settled for ‘Silver’ aka White.
Visit #4: The phones camera kept crashing so I made an appt to the genius bar to get it fixed. They reset the settings but offered to fix the camera too. I said okay and wait 45 min to find out they didn’t have the part so they offer me a new phone — awesome. Oh wait, they don’t have the phone in stock (typical). This time the manager is actually SUPER nice and says hell call me when the new phone arrives, which he does. In short the first two visits were TERRIBLE and they redeemed themselves with the last two. Overall, though the policies that Apple has instituted over the past 5 – 8 years since they became número uno has eroded the value add of the Apple Store and Genius Bar making the buying and repair experience less than pleasant, especially for the premium price they charge on their devices.

Apple is terrible. The store help have scripts and little care for the broken iCrap they sell. Not much help or love for the store or company.

I have been to other Apple Stores. If Apple knew how this one actually operated they would shut it down. The answer to every issue I have had with my phone is «you need to close out your apps» or «try resetting the phone.» Never been able to accomplish anything with them. Oh yeah, even if no one is in the store you will still need to make an appointment with them (and the will tell you nothing is available for an hour or so). Really? No one is in the store and there are 4 techs standing there doing nothing? Poor customer service and incompetent techs. Drive to Chicago if you need help or do like I did and go HTC.

Wanted to update that about a month after I wrote the initial review, at the suggestion of colleagues, I took the iPad to the Michigan Ave. Apple store in Chicago. Wow, what a difference! The staff there was friendly – and while I had to wait for a bit to see a «genius,» there was someone there setting expectations. I told the guy that I saw about the experience in Indiana. He tried to be diplomatic about the other Apple employees, but told me that the ding in my iPad should not have caused the charging problem and that they would replace the iPad at no cost!
Moral of the story: it VERY MUCH matters where you take your problem equipment – if you are out of Chicago, wait until you get back home and go to the big store.
Obviously, I’ll never go back to the Apple store at University Park Mall, but my faith is restored in Apple.

20 employees standing around not being helpful at all. Very pretentious.

Today I had to return an external drive. I didn’t realize it until now, but it was the wrong size (I’m a photographer and I buy two 2tb drives for backing up some of my work) Anyway, somehow when I first bought these drives I bought a 1tb drive and a 2tb drive, when they both needed to be 2tbs, as my data is mirrored on both drives. Anyway, it was slightly past the return date, I didn’t have the original packaging, and I decided to see if the guys at Apple could still help me out by exchanging it for a 2tb drive. They came through! If they would have decided to say no, it would not have been their fault nor would I think less of Apple, but by helping me out, I’m excited and ended buying more Apple stuff while I was there. More loyalty right there. Thank you Apple guys for coming through for me!

It’s an Apple Store so there by awesome by definition. This store has knowlegeable staff in both sales and service. I have been there for everything from tech problems with my Dad’s Mac book pro, my son breaking the screen on this iPhone 4, to buying my girlfriend a Mac book. They take great care of you and appointments made online are rarely late. Great job!!!

What can be exciting about the apple store? according to Daddy it was more than awesome and exceeded his expectations. There were tons of red shirts helping everybody out. They had every product you could imagine out to let you play with them and really get a handle on them. Every single area you went to had a good rep wanting to help you. if you said you just wanted to look they didnt hasle you. The prices of course are set in stone but playing with the products makes it a big difference. there was enough products out for everybody to play with them and play as long as you want.

I spent 2 hours and 20 minutes for an appointment to fix my email. After being handed off to a second «genius», I went home with the same problem I started with. Both guys said I did not have a problem, although I could not send or receive email. The next day, I spent 15 minutes on the phone with a very helpful AOL genius, who diagnosed the problem as one with my MAC account, and fixed it. I will continue to go to either Indy or Chicago for my Apple problems. I was a total waste of my time to go to Mishawaka.