Grace Academy Learning Center

My 1 year old attended this facility for 3 months. I am now off for the summer, so I will no longer take her their full time, but I will continue to take advantage of the «Mommy’s Day Out» option. Here are a few things that stuck out to me during our time so far:
This is a state accredited daycare and preschool facility so the student to teacher ratio is closely regulated. The hours are great, the organization is thorough, and the security is solid.
The staff is SO loving and extremely attentive. Whenever I came to pic up my daughter, the teachers were ALWAYS actively engaged with the kids. They are down on the floor playing with them and loving on them. EVERY teacher I saw was always showing a genuine love and affection for the kids in their classroom. I never felt uncomfortable leaving my daughter there (even when she cried for me as I was leaving).
The only reason I am giving the place three stars is because of the pay schedule and the management. I often times felt they dealt with certain issues in a condescending and inflexible way. The pay schedule is pay on Monday for the upcoming week (pay BEFORE you receive services) as opposed to pay Friday (after the services were received). Which… Ok whatever… but one week my daughter was EXTREMELY sick and I had to keep her out of daycare for the week. Yet… I still had to pay full time full week tuition (around 150 dollars) for care I never received. That seemed a little backwards to me. When I asked the one of the managers why it was set up that way she quite matter of factly reminded me that I signed a contract for full week so that’s what I needed to pay for. Also, upon return for the week, I was told at drop off that I needed to pay for the previous week AND the current week before they would take my daughter for the day. I had to buckle her into the car seat and drive to the nearest ATM to shell out 300 bucks so she could stay that day. The lack of understanding and kindness from the managers left a bad taste in my mouth– especially since the business is ran out of a church.
I don’t mean to sound harsh, but it’s true.
Like I said though, I will be taking my daughter back. I LOVE the attention she gets and the structured learning time provided. The classroom staff is EXCELLENT! I will just try to say clear of the managing staff.