Mission Hills Shell

I came to this car wash to wash my car. It came out as dirty as it went in. I complained to the owner, and he came out to blame me for having a dirty car. (So what is the car wash for then) he did nothing to resolve the issue. The washer doesn’t work. It’s over priced. And clearly the customer service level is non existant.
I will never ever come here again, and you shouldn’t either.
THE CAR WASH MACHINE DOESN’T WORK. DO NOT USE IT.

I’m in final stages of renal failure and in a wheelchair. I needed gas in my car and pulled into shell and called in to see if I could get some help. Some man answered and said he couldn’t help and wouldn’t and to not come back. The next day I called again hoping the woman who helped me before would answer and I got another man who said very rudely that I had to buy more than $ 10.00 and started yelling at me. Isn’t this against the law? There must be someone I could call about this

They turn the air drier off on the car wash before the time expires, leaving half your car still soaking wet. Just paid for the hand vacuum, only to find out that it doesn’t work. The man that works there is always in a bad mood.

I used to come here a lot and and on 24 May 2015 I was treated very rude by the service member there… the car wash was having technical issue unknowingly I payed for a $ 10 wash and only received a six dollar wash I went back to the cashier for my four dollars and was told I was only getting 3 dollars back because it was my fault because I didn’t read a sign that was on the pump… I told him are you going to keep my money and he said yes because it was your mistake for not reading the pump Sign … I am going to call the corporate office and file a complaint on this person

I like Shell when I can use my Ralphs Market rewards and get 20cents/​gal off of my gas! So I paid 4.15/gal and got a dollar of of the drive thru car wash. Normally $ 6.00.The only thing I don’t like about these kind of car washes is they don’t dry well, So if you go on a hot day and plan on getting on the fwy, works out because the warm air gets the little bits of water that my be left on your car.

As of today, I will no longer be a customer of this place. I have never been treated so badly. The owner is extremely rude and yells at his customers. He falsely accused me of holding up the car wash line & falsely accused me of telling him what to do. He threatened to shut the car wash off on me, so the only 2 things I got to say was «please do not yell at me» & «if I put my code in, are you going to shut the machine off, taking away the wash I paid for?» When he finally gave me an answer, after yelling some more, I proceeded. The car ahead of me wasn’t even at the dryer. Afterwards, I decided to confront the man, because of his false accusations & yelling. Wow! More accusations of wasting his time by holding up the car wash line by «tasting (?)» or texting. (wasn’t even on my phone the whole time there). Even though he’s the owner, he doesn’t care about customer service or treating people w/​common courtesy.

Can’t complain
EZ gas
Ralphs 10 cent off almost every time I use the pump
Open ²⁴⁄₇
Never crowded
Like it, can’t say that I love it.

Great gas station, staff is very friendly and helpful. The prices are very cheap and the car wash is great! Gas station is maintained really well and is always spotless whenever I come there. Great coffee too!

There are many gas stations in LA. And Shell gasoline I believe to the best for my car. The prices are here are the cheapest in the area and they have a nice car wash if you are on the go that is really quick and affordable. The place is very clean and well maintained compared to other stations nearby and the service is very friendly. If you are ever in the neighborhood and need a fill up, car wash, and some snacks this is definitely the place.