Finish Line

Went in today to buy new shoes. Was so excited to see a Finish Line come in. Always had great experiences with knowledgeable help in other states. No one offered to help. Another lady was there too looking for shoes. Eventually there were three sales clerk there and they discussed hamburgers and how the toppings with each other. At one point they all went in the back and no one was in the store. During that time there were 4 customers. I was finally asked if I needed help when I was holding a shoe. Before I could answer they walked away and started chatting with each other again. I left and went to Dicks sporting goods. As soon as I walked into their shoe department they asked «can I help you?» Will never return to Finish Line in Mission Viejo.
The one star is for the selection of shoes.

Just bought two pairs of shoes with the help of Brandon :) Such a great help and definitely a wonderful employee!

Last night my boyfriend and I came here. Nobody offered to help us. They saw us, and stayed in their little huddle at the cashier stand. The only reason I made a purchase there honestly was because what I’ve been wanting was heavily discounted.
Some girl helps us. Nice girl, tries selling me on product. Totally would have bought it, had her an her friends not ignored us.
Making my purchase. «Would you like to give $ 5 to the special olympics?”-her
I’ve spent this much money, I may as well spend $ 5 more. Not an issue.
I don’t know the guy’s name, but He kept harassing my boyfriend to donate. Literally my boyfriend who had not purchased anything. I wish I knew his name, but I don’t. Anyway, his comments were so rude. It made us so uncomfortable. I mean HUSTLING to the extreme. He didn’t even do anything before this to help us. He ignored us. Right before he started hassling us for more money he told me he liked my hair color. LOLAWKWARD. He made a «well you’re in mission Viejo» comment to us about my boyfriend not giving $ 5.
How fucking unbelievable some people can be. It’s one thing to annoy, make an environment hostile, but to talk down to us? Are you kidding me? You think because we happen to be at a mall in Mission Viejo we’re loaded? How rude. If I spoke to any of my clients this way, I guarantee I would be pounding the pavement. By the time he had made this comment I had already gone through with my transaction. But honestly. I should have returned them right then and there. What’s even worse is that he was BEGGING.
Unbelievable. I realize that he’s probably in his late twenties, this isn’t where he wants to be in life, and his parents failed to teach him respect for others. But you’d think his workplace would have taught him how to speak to customers. Buyers or not.
It’s not how much money you have, or what you’ve accomplished in life, it’s how you’ve treated those around you.

I do like the selection but the customer service is not good. I have been to the store three times and not once someone bother to ask if they can help me with anything. I had to find someone to get the shoes for me and after he/​she got the pair, they never bother to come back and check if I need another size. (they are busy helping other customers just chatting with each other). Very disappointed. I guess I will have to shop somewhere else.

Needed two pair of running shoes for family members who are particular. Went to 3 other sporting goods prior with no success so everyone was getting frustrated.
Went to Finish Line to see if there might be another style that was missed. It was busy but soon was helped out by Jeremiah. HE WAS AWESOME. Told him that we were looking for particular shoes to match running and comfort style. He recommended a specific brand/​style and sighs that was heard when the shoes matched were music to my ears!
He was very attentive, patient and knew which shoe would fit us most. Wonderful customer service. Would definitely come back.

Finish Line doesn’t always have all the hottest Jordan releases and for your chance to cop a limited pair of Js its best to give them a call. On this Saturday morning (04−25−15) it was a first come first serve for the Air Jordan 11Lab4. This particular shoe is special because the designers use iconic elements of one Jordan shoe and put it on another. In this case the Air Jordan 11 had patent leather and Jordan Brand use the shiny leather and made it into the shape of the Air Jordan 4. (see the pic) Not all releases will be first come serve, some will have a raffle — like I stated earlier call them ahead of time. With that said, I was satisfied with the service I received today. Now I go and wait for the next release.