Golden Touch Pet Salon

Do not take your cats here my cat had a chunk of fur missing and a deep cut on his neck and they do not know how to clip cat nails, my cats nails were trimmed way to short! Please spare your cat from these people they are not professionals at all!

We have been taking our dog Zoe to them for the last 10 years. They always do a great job and I love that the owner is usually there overseeing everything she is a big animal lover so I know my dog is in good hands when she goes there.

I finally found the perfect grooming salon in RSM. My dog looks so cute and fresh after it was groomed. Thank you!

The 1^st and 2^nd cut was great. The 3^rd was a disaster. I wish I can post a picture of my dogs face. He is a yorki and they cut his beard off and his face and ears are uneven!!! Like obviously uneven! I asked what was the groomers name to make sure I never get him again. The owner refused to let me know. I told her I was happy with the two other groomers I just want to make sure I didn’t get this guy again but she refused. I’m paying for a service and it’s like going to a hair stylist; I’m gonna go to the one I trust and who is recommended. On top of that they kept calling my boyfriend and asked literally 3 times if I am the one bringing him back to get the cut fix… Hello?! It’s my dog. Talk to me! Also so what if I am the one who brings my dog so you to fix the problem you created! Lastly, yes the receptionist has no idea what she’s doing and doesn’t know how to communicate with customers! Obviously I will never be returning!
I’m going to addendum my initial review after I read the owners comments. I dont need to write down how I want my dog for my fiancé expressed it to u. It is lack of ur skills and or your groomers skills. In addition I was not offered a full refund. She said that I would get only a partial refund. It’s not worth my time to deal with a rude owner.

This was my puppy’s first grooming experience, I dropped her off with a sweet older lady and when I picked her up there were 3 men grooming these dogs all joking around with each other paying little to no attention to the dogs they were grooming. While my pup did look fluffy and soft at first glance, upon doing a thorough inspection I noticed that hardly anything had been done. I had asked for her face and feet to be trimmed the most and her feet had nothing done. They didn’t do a sanitary trim at all. Nails weren’t trimmed. She has an ear infection and the vets told me that now that she’s fully vaccinated to take her to get groomed and tell them to pull out the ear hair to prevent further infections. I brought her back because I was so unsatisfied, told them her ear hair needed to be pulled out (in addition to a foot/​sanitary trim) and watched as they just took a buzzer to her ear. I was so over it I didn’t even bother I just wanted to get my pup out of there. I’d rather pay $ 70+ to get my dog groomed by someone who is sweet and gentle and will talk to my dog instead of someone who grabs her face to get to get the job done as quick as possible.

Everyone here is really nice… and I plan to keep taking my cats there for regular shavings and nail caps… I will say though that one of my cats got his nail caps off within 2 days of us paying for them to be put on.

Always happy with the grooming and service. Been going for over a year.

I was a loyal customer of Golden Touch but I will not be bringing my dogs back here after the rude manner in which I was treated by the girl at the front desk. I have been regularly scheduling monthly grooming and bath appointments for my 2 dogs at $ 80 – 100 per visit. But she felt it was better to argue with a customer over a matter of $ 10 than to just give it to me and state the policy for next time. The discrepancy was related to her arbitrary decision not to honor their pre-​booking discount policy even though I had pre-​booked and then subsequently rescheduled to 2 weeks later. The policy clearly states you pay full price for walk-​ins, 10% off for pre-​booking. There was no mention of penalties for rescheduling anywhere in their signage or marketing materials. How can they expect a customer to know this? Also, there was no mention of this when I dropped the dogs off. Very poor communication which resulted in an unsatisfied customer and loss of future business. With so many other dog groomers in the area, why would I ever return to this place?
P. S. I always ask for the teeth cleaning but they didn’t even do that this last visit. The service has definitely gone downhill here.
Response: The fact that this business owner chose to respond to a customer complaint by arguing and calling my statements «Inaccurate» in a private email (a euphemism for «lying») speaks volumes about her attitude towards customer service. To set the record straight, I pre-​booked the appointment but then had to call and reschedule it due to a family emergency. To be fair, you don’t state anywhere that rescheduling a pre-​booked appointment results in the loss of the discount. Also, you could have been proactive about stating this when I dropped off my dogs. Instead, you chose to keep quiet about it and then surreptitiously try to charge full price after the work was done. Chastising your customers for not understanding your vague policies is not the way to win back their business. The breakdown in communication is on you as a business owner. Second, you never apologized for the rudeness of your front desk girl, or even acknowledged it in your response, which either means you condone it or you don’t care. You can choose to run your business as you see fit, but at this rate it won’t be long before more people stop coming. Customers are the lifeblood of your business, you should learn to treat them well. Finally, I dispute the fact that my dogs teeth were brushed. Even if they were, to not meet a customer’s expectations is a failing of your business to set them and deliver them. It’s not the customer’s fault. Again, this speaks to how you view your customers. Based on all of this, what incentive do I have to ever want to return and give you my money?

I was not extremely impressed with this business. They need to invest in the business and are in a desperate need of a complete remodel.

Golden Touch is great. We’ve been taking our dog Lulu Rose here for a few years now and they do an awesome job. They’re all very nice and treat the dogs well!

My dog loves this place, they are great with dogs and everyone in here are very friendly (:

After adopting our new puppy we realized he desperately needed grooming. I called Golden Touch and they squeezed us in for a quick bath and trim. They did an amazing job for a good price. They also send reminder cards which I think adds a nice touch.
They even groom cats! Score! That’s hard to find in this area for some reason.
We will be using them for our grooming service for our fur babies.

Wow what a pleasant surprise! This place is THE grooming place I’ll take my dog from now on. Everyone was friendly, nice and professional.
We’ve taken our dog to different grooming places, big chains. We were always told that he was too difficult when it came to nails, grooming etc. and were charged more at the end for that reason.
We tried a mobile groomer… high rated too. I figured we paid more and maybe having the one on one attention would make the difference. Nope. Got the same feedback, not charged more but groomer seemed a little ticked when dropping our dog back at the door.
Fast forward to today. Decided to try Golden Touch based on other reviews. We are impressed and we’ll definitely come back.
Our dog has never, NEVER been this relaxed when picked up from groomers. And the feedback I got when I picked him up? Yes he was nervous when nails were done BUT we worked through it. That did it. They are not interested in a quick turn around but they work with your pet.
We’ll be coming here for our future grooming needs!

Our first time getting a bath at Golden Touch Pet Salon. They did a great job– our dogs smelled so good and was so clean and fluffy with a cute valentine bandana. The staff was excellent and very friendly.

Love this place — I didn’t write after the first visit because I had never paid for getting my dogs groomed before, so I had nothing to compare to, but after using a mobile dog groomer recently, I was very disatisfied with that mobile dog grooming service (I’m not sure I would even call it a «service», but that’s a different story), and I knew I would go back to Golden Touch… Only 2 weeks after the mobile groomer, my little Lucy, a long haired Chi-​Weenie, needed grooming again because (I think) the mobile groomer used products that caused her to have itchy skin, and she was itching and scratching, and needed a nice oatmeal bath. Golden Touch fit us in on a busy Saturday, and they did a wonderful job — they gave her a perfect little hair cut (so cute), she was super soft (they obviously brushed her out really well), and she smelled great! I am hooked on Golden Touch — and I promised my little Lucy that I will never take her anywhere else!

Wow! A+ work here at this groomer! I have taken my 25lb mini Australian shep to a handful of different groomers and was paying about $ 80 with gratuities for mediocre haircuts. Then a friend told me about Golden Touch so we tried them out. My little Roobee looked cute as ever! We had the same service that we have gotten elsewhere for half the price! Also, whatever product they use for deodorizing is effective and didn’t cause irritation at all. And doesn’t leave my fur-​ball smelling like a cloud of doggie perfume. Additionally, they had her ready for pick up exactly when they said they would– no waiting-​no hassle. I would highly recommend them to all my friends.

Golden Touch Is FANTASTIC! We have been taking our personal dogs and our rescue dogs from Fur-​Ever Home there for many years. Not once has there been an issue and we take them A LOT of dogs. They all understand dogs have fears, anxiety and need TLC, they don’t care, they figure it out and worth with it, not turn you away. Jean and her staff are always friendly and care a great deal about each and every animal they have in their care. They have great hours and will always do their best to fit you in. I have had a few emergency cases and they stayed for the comfort of the dog even towards the end of the day. Great prices, they use great products. Jean also helps local rescues by letting us post our adoptable animals on her windows and she too helps in rescue herself. If you are looking for a top notch place to get your dog, cat or even rabbit groomed… check them out.

I have had some real nightmare experiences with Groomers for my 3 Shih Tzus… Golden Touch has been a real breath of fresh air. My pups dont come home traumatized or cut or butchered… they always leave Golden Touch looking adorable and in great spirits… I love my pups as if they were my children, and because of that fact I wont go anywhere else to have them groomed.

We have been pleased with the service and results. We have a standard poodle that needs his hair cut every 6 – 8 weeks so he’s been coming here several times a year for about 3 years. His coat looks like luscious black velvet after his bath and grooming. Had no problems with the sani-​cut.

Love the salon. Always get the perfect cut. They know our dogs on a first name basis. These folks are super nice and really care about animals. I will never go anywhere else.
OK 2015 Update. Same as above, 4 years later and never a bad cut.