OC Kitchen, Bath & Flooring

On Monday Oct 5^th I agreed to a price of 3600 to do my cabinets based on a rendition along with measurements that I had sent to the salesperson. I drove over and signed the contract. On Friday, the person that sold me the cabinets came to measure and informed me the cost was going to be $ 5,600, an increase of $ 2,000. In order to justify this, she cited the measurements in which one cabinet was off by about 12″ on the base, (To the left of the stove it showed 16″ plus a separate unlabeled piece half the size of the 16″ when it should have been a total of 36″) though the renditions with measurements were accurate. Notwithstanding, there is no possible way the difference in the base cabinet could have amounted to a 50%+ increase in price. At this point, after lot of back and forth I asked she deliver the cabinets for the $ 3,600 based on the measurements she claimed to use for the estimate. Of course she refused. She then dropped her price to $ 5,400 and told me she would throw in 2 glass cabinets for free even those were clearly spelled out on the rendition when we signed the agreement, which was the basis for the contract. By the way, I first had an in home measure on Wednesday scheduled from 3 to 4. At 5:30 I called the store and was informed he was running late but to wait. At 7:15 it was obvious I had been stood up. No show. Awful

0 Stars. I cannot be more disappointed in a company. We put down $ 3600 to start the renovation on our bathroom. After many delays the owner Fah finally sent workers out. When they showed up, they had no idea if we were installing a shower or a tub. This was all worked out with our designer 3 weeks prior. I asked if they had a work sheet explaining the job. They said no. I asked them, then why are you here? They say, to start job. I asked Do you have any materials? They said no. Then he said he needed money because he left his home depot card in his other truck. I said to him that I already paid Fah, I am not giving you money. So he called Fah and explained what was going on, then they left and never came back. Now, they were supposed to show back up Monday 9÷14÷2015. They never showed up, not even a courtesy call from Fah. My husband then called Fah and said he would like to cancel the job and get our deposit back. She said come pick it up in 3 days. Then she called the next day and said she could have installers at our home 9÷16÷2015. At this time I had a very bad feeling in my gut that something was wrong. I couldn’t trust this company, nor the very unprofessional owner Fah. My husband called her and said please do not send the installers, we still wish to cancel. Then she started to tell us we cannot cancel, then she said we could cancel but there will be a restocking fee. SHE DID NOT EVEN HAVE THE MATERIALS ORDERED YET! How could there be a restocking fee? After hanging up on my husband repeatedly, she said we CANNOT have our money back and we need to take her to court. Let me 1^st say, they did not do one iota of work at my property, nor did they order the materials to do the job. Fah is the most unprofessional person I have ever worked with. I work with people daily as a Realtor and a business owner of a small company. I do not understand how she can think she can just keep the money without doing any work at all. DO NOT EVEN THINK ABOUT USING THIS COMPANY. BAD BAD BAD

Worst mess ever! I was working with Nicki having all my floors replaces, kitchen counters, back splash and fireplace. Mid job she either quit or was fired. My life got turned upside down. They finished the floors, but the was left without a kitchen sink for a week! Washing dishes in bathroom. I gave them a huge amount of money and they don’t know where it went. I am trying to resolve and explain and Faith is beyond rude and her customer service is the worst. They showed me a contract that I did not sign, but someone did. I have now moved onto another company. With oc kitchen still not providing me with an explanation to were our funds went !! Save yourself !!! Now that I started looking around I realized they are very over priced. This is what I get for not doing my homework !!

As other yeplers, I had a terrible experience with this company. I only can blame myself since I’ve read the reviews before I decided to hire them. I couldn’t resist the good price I was giving for remolding our kitchen, but ended up paying the price anyway. Here few things to describe this business: The worst customer service, not professional, they yell at you when you call them. Don’t count on it when they tell you they will call you back. Their workers (subcontractors) are not professional, either they show up late sometimes or they no show without calling. You will need at least 2 professional house cleaning after they leave. My advice to anyone considering hiring this company to have all the details on the contract. Even if they tell you the quote includes everything, you will be hit with so many things that are not included on the contract. For example, they will make you pay for cabinets pullouts, skin panels, cabinets crown molding, baseboard… etc. Most of the stuff were mentioned verbally, but I had to pay for it since it was not listed on the contract. If you decide to hire them, make sure to be there all the time when the workers installing cabinets, they do shortcuts hoping the customer to be dumb enough not to notice any mistakes. I had them to redo the upper cabinets twice. It has been a month since since the job was finished, except for damaged drawer which I am still waiting to have it replaced. I had a handyman to finish a couple of things. The company defends the workers and the workers defend the company, so you cannot complain to any of them about the other. After paying them thousands of dollars, they will not hesitate to threaten you of submitting unpaid balance of $ 200 to a collection agency. TERRIBLE CUSTOMER SERVICE, TERRIBLE COMPANY.

Terrible Company! A two week project ended being 3 – 4 months. The company dosen’t keep time lines and they lie why they didn’t keep a schedule. The conversation was always let me call back and sometimes they would or not. She would always have an excuse that someone was hospitalized, heart attack, or car accident. Please beware of the cabinet material is not what was promised. She additionally, sends disgrutal contract staff who wants the customer to pay them when your contract is OC kitchen & Flooring. There was a language barrier also. None of the workers spoke good english and we could not communicate. Nikki was our point of contact and I thought she was professional; however, buyers beware that we had to pay someone to correct what they did wrong. Terrible company and we are filing a claim. I will happily provide anyone who wants a copy or to know the process information.

Currently under renovation with OC kitchen bath and flooring… Project supposed to be done quickly is still being done 2 months later. Monika is the worst person to deal with as she blames me for damage to my walls, ceiling on first floor after using sledge hammer on tile upstairs, wall damage after plumber carried bathtub upstairs and hit walls, holes in walls in bathroom, damage to water pipes due to Monica having tile guy rip out cabinet. Even he said he is not a demo guy he installs tile… Therefore I have a constant running water dripping on my new cabinet… Oh Monika says «it’s fine» like really??? She is refusing to replace cabinet as she thinks everything is fine and just let her finish the job. Cabinets shouldn’t have running water on them for a day. I am pissed so far… I will update once bathroom is finished…

The quality of their products is good but their service is nothing to be desired. They’re not punctual at all and they don’t keep you posted when they’re running late or don’t show up at all. My project that was supposed to be done in 2 weeks turned out to be over a month. I still have issues with my cabinets and their cabinet guy still has not come by to fix them, and this has been almost 6 months ago. I have broken pieces of glass in my backsplash and they said they cannot do anything about it. This job was not cheap at all so i believe i deserve quality work and service and that’s not what i got. I can honestly say i cannot recommend them to anyone.

I walked into the store 2 – 3 days ago because we are looking to remodel our kitchen countertop and the store is less than ½ mile from our house. The lady behind the desk didn’t acknowledge me even once. She kept speaking/​yelling in Farsi at this guy who was seated in front of her. I walked over, looked at the sample of quartz, picked up two brochures but still not word one from her. Pathetic customer service.

Wife and I are «refreshing» our kitchen (not a remodel, sand/​stain cabinets, new hardware, new counters, backsplash). Saw the add for their materials in the paper and decided to stop into their Mission Viejo Store. Nikki was great at showing us affordable materials that would look great in the type of home we are in. Their financing options were great for us and we are eagerly awaiting our installation in the next few weeks. It has been a great experience so far. Nikki is great!

So far what I’ve read doesn’t deter me at all. You have to realize these prices reflect a certain ability to move crews in and out. Asking for thirty minute notices, or not understand basic installations and how things work if both sides work together helps. We are looking at a bath install and so far the best rep, the materials offered and price seem to be here. We went here first and later after going to other places learned they were spot on. It’s a learning process. Be reasonable also questions and compare quality. I’ll write another after we finish the job and will be honest.
But really, the negatives here are way out of line. I’ve done remodeling on rentals and my homes before, plus 40 years in real estate investing. Still licensed as a broker so I’m not naïve.

OC Kitchen installed my granite countertops. They gave me a great quote and everything went smooth; from my initial visit, to picking out the granite at the granite yard, to having the fabricator come to take measurements and finally the installation. There were no surprises and the countertops look really good. I had the privilege of working with Monica.

HORRIBLE! I called to set up a consultation and after about 30 seconds of being talked to like I was an inconvienence I hung up. This guy is RUDE, CONDESCENDING AND A BAD BUSINESS MAN! I never take time to complain about a business but this was certainly necessary!

OMG, These guys did the are the WORST! They did a half ass job on my kitchen, cashed the check and never fixed any of the problems that they created. They wouldn’t return phone calls, and basically took the money and ran. You would do better flushing your own money down the toilet than use these guys!

If I could give 0 stars to this business, I would!!! It is absolutely the WORST business (and employee?/owner?) that I have EVER had the displeasure of working with. In 2010, when my husband and I bought our starter home in Mission Viejo, we hired FABSHOW — the business name OC Kitchen, Bath & Flooring used to conduct business under before they «went bankrupt» (right!) — and worked with their «employee» Monika to get our new carpets installed. They did a terrible job: carpet padding was minimal, if nonexistent, and carpet nails were left sticking out in several spots. Three years later, a patch of carpet in our guest room started buckling. It looks horrible. I stopped into the showroom that I thought was still FABSHOW (same location, same horrible employees, same empty, cramped and cluttered retail space) and spoke with Monika. I showed her my receipt from FABSHOW that indicated there was a lifetime warranty on the carpet/​installation but she quickly shut me down, indicating that the warranty was no longer valid because FABSHOW is no longer in business. Fine, I got the picture. I know that many construction companies have simply gone out of business because they want to limit liability and don’t want to live up to their warranty, and this appears to be exactly the case here. So I asked Monika if she could just send someone out to take a look at it and was hoping maybe they’d take pity on me for the fantastically crappy installation or at least they would quote me a reasonable price to re-​stretch the carpet and repair the buckling. Well, an installer did call me and we set up an appointment for the following week, but he was a no-​show. I called him back several times and he never returned my calls. A month or so later, I reached out to Monika again to see if she could help me get a hold of him and schedule another appointment. She rudely asked me why I had waited so long to follow up, and I informed her that I had been traveling and was dealing with some tragic personal family issues. She was not very understanding or compassionate, to say the least. «You should have called me sooner,» she said. Then she told me she didn’t know if she could do anything for me… she could contact the installer but couldn’t guarantee that they would get back to me. Funny, because not two minutes later I asked for the name of the owner and she informed me that SHE IS THE OWNER!!! So, the owner of a flooring installation business can’ t even get her own subcontractors to contact her customers for jobs/​repairs??? SURE… Anyhow, about two hours later she called me back and told me an installer could stop by then. I was on my way out the door, so that didn’t work for me. Then she asked about the following morning and I couldn’t meet him at that time because I had a previously scheduled doctor’s appointment. She then proceeded to give me a hard time because I wasn’t available when the installer was. I’m sorry, could you give me a little more notice than 10 minutes prior!!! Finally, we scheduled a time frame in the afternoon the following day. Guess what? No show again. To summarize the lengthy story I have just shared with all my fellow Unilocalers about OC Kitchen, Bath & Flooring (formerly doing business as FABSHOW): DON’T EVER HIRE THIS COMPANY TO DO ANY WORK IN YOUR HOUSE, YOU WILL REGRET IT!!!

I went to this store with intentions of purchasing wood flooring for my home, however, when I walked in I experienced the absolute worst customer service ever. I was spoken to in a very rude tone, got no help and all, and was pushed out of the door so quick that I didnt get a chance to even look at the selection. I dont understand how people can be so rude if they are trying to run a business. I have a $ 10,000.00 budget for some home upgrades, but I will never return to this worthless establishment. I hope this place closes and goes out of business so that a better company can take its place.