Old Navy

Manager was incredibly rude and unhelpful! She acted like it was a chore to help me and rolled her eyes at me. I’ll be reporting this experience to corporate and never shopping at this dump again.

Terrible Customer Service!!!
It’s Dec 29^th so you would think everybody working the cash register would know how to do sales and returns in a fairly efficient manner. They DON’T at this location!
There is a huge line, only 2 cashiers and 1 of them appears to be brand new. It is painful to watch her take 10+ minutes on simple transaction and she looks like a deer in headlights. The other guy is quick and getting people in and out of his line. She asks him to help her on every transaction.
It’s finally my turn but I get the new girl. It is painful to stand there and watch her fumble with a simple return and sale of 3 items. Corrine comes and opens a new register next to hers and the girl asks her to help through every step of my transaction. I finally say to Corrine «can you help me because this is torture waiting for this transaction» Corrine kindly replies in a sassy rude fashion «it is the holidays and we are busy and she is new» «you can wait or leave»
WOW, you just told me to leave! Really?
Here’s a hint. Hire someone competent. Train them for several days before leaving them at the register on the holidays. Then when someone complains you should come up with a better answer than we are busy and leave if you don’t like it.
I don’t need $ 5 pajamas that bad. I will never shop at this location again and I suggest a little customer service training from Old Navy Managers to the staff would be helpful!

I agree with Andie. This is one of the better old navy’s around. Friendly staff although almost every store has a great staff. I was shocked when they cut the store in half years back but it’s for the better. Not a fan of how the summer clothes are already getting the boot while winter clothes make the arrival and it’s still 100 outside.

Old Navy Mission Viejo has consistently terrible customer service, but today they lost me as a customer completely. I will take the drive to Irvine or continue to order online (I am a Gap Silver customer).
Upon opening the door (I was there before 10am) the employee did not greet or even smile at the few customers waiting to enter. That should have been a great indicator for me. I let her know I had a return, it was an online return on my gap card. She first questioned if it had been worn. Um, no. My son didn’t like the scratchy material of the shorts. She looked it up and said I was past the 45 day return time and she could only issue me a 4.99 credit (i paid 20 $!) that would arrive in 10 days. I said no and went online and looked up my order history. Turns out I was 2 days over the limit. (And, that doesn’t even take into consideration that when you order online your package doesn’t arrive for 7 – 10 days.) Okay, I get it rules are rules, but there are always exceptions!
I went back to the register to tell her I was over by 2 days, could she make an exception? She could have cared less. No customer service skills. I asked for a manager, the girl standing next to her then joined in the conversation to tell me she wasn’t there. I asked when she would be and she responded «probably in a couple hours». When I worked in retail many many years ago we had schedules and knew when our managers would arrive. Maybe times have changed… Well, now I had 2 employees who could care less about customer service hassling me about a simple return.
So, I stepped outside and called
online services and kindly they issued me a free return labels to return my item full price and stated that YES the ON employee COULD HAVE done the return for the full amount using my order history that I had pulled up on my phone. Point being, she did not want or care to have good customer service. They even apologized that the item did not meet me expectation!
I then went over to Gap to do a return for the same order placed on ⁷⁄₁₀. 2 days over again. Guess what?! NO HASSLE! The long time, well known sales associate there has EXCELLENT customer service skills and is reasonable and smart. Return done! In under 5 minutes! NO HASSLE! Wow! Guess where I will be shopping from now on? Bye bye Old Navy! Your cheap clothes and terrible customer service are not worth my precious time. Now, go hire some employees with better skills for being in retail.

Customer service is horrible! Rude Girl who gave me a dirty look like shes about to fight me, i think shes a manager or something but i dont care. Never coming back to this Old navy branch ever!!!

Clean store. 1 star. Clothes always folded and displayed another star. Time it took to have the girl ring up ten items FIFTEEN MINUTES: that’s the reason for two stars. After I declined the credit card offer of an Old navy card she then stated flatly «that’s okay I really don’t want to try harder anyway.» We were the only people in like and because she took forever I watched at least 12 sets of customers pile up behind us who enjoyed our long wait too. Turns out she forgot to ring a $ 30.00 pair of jeans. Sorry Old Navy — I know Gap Inc. raised their min. wage but this associate doesn’t even deserve the state min wage.

As the weather gradually warms up here in sunny Southern California, my daughter needed a few more pairs of black skorts to complete her preschool uniform. My family and I were already at the Mission Viejo Mall to shop at the Apple Store, so we decided to give Old Navy a second chance since they were currently running a sale on children’s clothing according to their front display windows.
My husband had noticed that they were running a sale on their children’s jeans, but I was quick to remind him of my recent experience with her two pairs of black jeans I had purchased a couple months back with the horrible rubber stench smell in them. He sniffed a couple different pairs of blue jeans and told me that he couldn’t smell rubber, but even though it seemed like a good deal I decided against it and would hold off. It seriously took me six or seven washes to get the rubber stench to fade from the last couple of pairs. I could always pick up another pair of blue Levis for her on our next trip to Costco or another children’s store.
The skorts and skirts weren’t on sale, but I picked up one pair of skorts for her, which seems to work just fine. They look pretty comfortable for an active little girl. They are made from 100% cotton and have held their shape well through its first few sets of washes and drying cycles. Their children sizes tend to run a little large for my daughter, which is great because the clothes should last her through the Spring and Summer seasons easily. If they run a sale on their children’s Spring and Summer wear I may just pick up another pair or two. I’ll just stay away from their jeans material clothing items and I should be fine.
#22 /​100
Unilocal 100 Review Challenge 2014

Horrible customer service gave me such a hassle for a return, first time said system wasn’t working, then I saw the other associate do a return across from myself. They were trying to give me the run around for no reason.

I am actually not a fan of Old Navy clothes. I find that the fact that they are inexpensive is directly correlated to the quality of their clothes.
Think of it this way: Usually items that retail around $ 10-​$ 15 usually last 2 – 3 uses. After a few washes, the material starts to degrade. Cotton balls up, loses it shape or the thread starts to unravel. Sure you looked good 1 or 2 times and if you are looking for a one time outfit, Old Navy is perfect. However, Old Navy thrives off of being a staple for every day clothing. Meaning: you buy anchor items that you should be able to wear on a daily basis, except they never last that long and you end up having to buy the same items over and over again. What started out as $ 10 is now $ 50 and you only have 1 item to show for it.
Their clothes are like crack, you buy it once and you have to keep coming back because you are convinced their inexpensive prices are worth it. Why spend $ 10 on a shirt you will wear once or twice, having to eventually give it away, when you can save that same $ 10 and apply that to something that will last much longer.
There is a book called, «A Framework For Poverty» that explains this very thinking. It’s better to be a long term thinker and being a long term thinker is what will help you step out of that poverty mentality of satisfying your immediate urge to buy that shirt at $ 10 that won’t see the light of day in a week.
That’s not the point though. I am actually writing this to make a case for their Moisture Wicking Compression Leggings. If ever I found a good deal, this would be it. Retailing at about $ 22.94, $ 12 if you can get them during one of their sales, the quality versus the price is unmatched by any workout pants I have ever tried.
Being a fitness buff, I have tried numerous «moisture-​wicking» workout pants. Who knows what that even means? All I care about is how long they last, are they flattering? and are they super expensive? I am telling you from personal experience that these are THE BEST pants you will ever buy. Both quality wise and price wise. Lululemon pants (a much as I love them) are a joke compared to the price and quality of these compression pants. I have had the same pair of compression pants for over 3 years now and I just recently bought new ones because I lost a lot of weight. I have spent $ 100+ on one pair of Lulu pants that never saw it past 1 month. The quality started to degrade after only a few washes. I was able to get 6 pairs during their Black Friday Sale for the price of 1 pair of Lulu pants. Cheaper even. Their variety is also what I love about their Compression Pants. Great selection of flattering colors. Even though I only by the black ones for going out and the grey ones for working out, I still like that if I change my mind, Old Navy has my back.
After about 3 years, they do start to lose their stretch but $ 12 for something that lasts 3 years? Now THAT is hitting the jackpot. I would also be careful about washing them with towels, as the lint attaches to the fabric but that was more of a silly mistake on my end. Styles are incredibly flattering. I always get the capri leggings because I’m short and they look cute and can be worn whether you are working out or just want to appear like you’ve been at the gym all day. They really shape your butt and they aren’t see-​through like most pants. I use them to sleep in, lounge in, go out in and of course for what they are made for, which is working out. What I love most about them is that they make me look so slim AND I have seen a difference in terms of their selling point, which is the compression aspect of these pants. I do feel like they have tightened my legs a bit because as you are losing weight, your skin does tend to get loose and I do feel that these keep things tight.
These pants have seen every single triumph and set back that I have experienced in the last 3 years. Which has really been the most pivotal point in my fitness journey. They’ve seen me through my first 5K, losing and gaining those last 10 lbs., countless sleep overs and who knows how many shopping runs to Target. You will never find a better deal than these compression leggings. I will never buy any other pants because these simply are the best.
Now, I know I am supposed to be reviewing the store itself, which this location is fine, but Old Navy is a corporate chain in which all stores are cookie cutter. Staff is always nice, selections are the same but their stand out product, in my eyes, really is their compression leggings.

Usually this is a good location. For a small space, they still have a decent inventory. However, sometimes the place is just a disaster zone. Clothing everywhere, long lines, not an employee to be found (other than behind a register).
I would suggest just taking a peak at the check out line before deciding to make any purchases here. There are plenty of other larger locations in the area.

great return policy, if you come back and something you bought is now on sale, they will crdit you the difference with your reciept

Very entertaining staff at the front door welcoming the patrons. Made for a great experience the rest of the time.
Old navy is the place to go for cheap staples in your wardrobe that you will replace every 6 months or so. The basics.
Clean, friendly and up beat. Makes a «basic» place stand out a little more for me.

love this store! extremely friendly staff.

One of the better Old Navy’s I’ve been to. I’ve been to quite a few — Spectrum, The Block, Metro Pointe, Fashion Valley, and Westminster. Totally agree with the reviewer below — clean and not crowded which makes it easy to find things here and they always have my size. Staff is friendly and helpful.

This Old Navy is a lot bigger than the one at Spectrum. It also has something the one at Spectrum does not, a maternity section. Unfortunately, this section only consist of about 3 different outfits none of which are cute. Just for $hits and giggles I tried on a pair of regular cut size 2 maternity jeans. These things were falling off of me and my pre-​pregnancy size is a 4 – 6. Not cool.
On the flip side the staff is super friendly and the girl helped me right over to their one little rack of maternity clothes. They also have a decent selection of toddler clothes for my little pumpkin with prices low enough I will not even give him the stink eye if he ruins them.

Let me tell you about my experience at this particular Old Navy. I was minding my own business in my dressing room trying to decide if the pants I was trying on made my butt look big or not. When my back was toward the door of the dressing room, a small child decided to crawl into my dressing room. With a pacifier in his mouth, he just stared at me. As I tried to get the kid to crawl away, his brother decided to join him. Great! Since I was done trying stuff on, I got dressed. As I walked out of my dressing room, I handed the clothes to the attendant and said «I don’t want these or these» as I pointed to the children. She looked at me confused and I said they aren’t mine! As I walked I away, I noticed the father of the children sitting there, realizing what his kids had crawled into the wrong dressing room. He said nothing to me. So yeah, if you go to this old navy, beware of the dressing rooms.