Edible Arrangements

Well my experience was absolutely amazing. I wouldn’t change a thing. I was met with nothing but smiles. I dropped in to get my sick and in the hospital ma in-​law, which it was her birthday too, a small arrangement and it was perfect. I did call before coming and it was ready and better than I ever thought. Thank you Edible Arrangements.

I’m so disappointed. I understand to some people this is just fancy fruit, but to a long distance couple, it means more. I ordered my boyfriend a bouquet of edible arrangements, I was given the choice as to when I wanted it delivered, I marked that I wanted it delivered in the afternoon. It was around 6pm Mobile time and I still hadn’t heard a peep about the surprise, so I called, the lady who answered the phone was very nice, but she told me it would be delivered around 6:30pm (even though I marked for the afternoon) well 7pm rolls around and he told me his neighbor received a noticed that they were there and left a slip stating he had a package… the delivery person didn’t even go to the right house!!! So my surprise was ruined! I paid an additional $ 14 to have it delivered, it wasn’t delivered on time, it wasn’t delivered to the right address, had it been, he would have received it. Like I said, to others, this isn’t a big deal, but it is when all we have are little moments, little surprises… and when you pay EIGHTY SOME DOLLARS!!! You’d expect it to be there, on time, instead of ruining surprises. That will be the last time I order from edible arrangements.

The worst customer service I have experienced in a very long time. Order not delivered as promised even though they had ample days, to get it delivered. Called the store and got put on hold for over 15 minutes with no one coming back to the phone. Called customer service, they said they were sorry, but I needed to keep trying to call the store. Called the store again and was told they would check on it and call me back. Still have not heard back from them and its been about an hour. May not sound like a big deal to most, but it was a Mother’s Day gift for my elderly mother that I am over 500 miles away from. The store is less than 5 miles from where it was to be delivered. I know I am not the only customer they have, but from my way of thinking, a company should do what they promise if they respect their customers at all.

Stopped in to pick up an arrangement for my Dad and Step-Mom’s joint birthday celebrations. I ordered on line but had to go in to pickup (apparently they don’t deliver to some parts of the city). The design was just as pictured, the fruit fresh and tasty. The staff were friendly and pleasant. Great place for last minute gifts.