Hertz Rent A Car

Can I give a –star review. I will never ever EVER rent from Hertz. Not even a FREE rental. I’ve gone to this location 3 times. Everytime I’m given a dirty car that smells like someone just smoked it in. Upon going back inside I’m given an eye roll, no concern what so ever for my inconvenience and keys to an equally terrible car. I say pay the extra money for another company. Tell your friends. I know I will!!!

This is a copy of my last email to Hertz regarding my experience in Mobile.
Wow. I am writing to say THANK YOU to Hertz for making me so angry that I moved all my car rental business to National.
Towing my rental car out of my hotel parking lot in the middle of the night due to a mistake at the Mobile airport Hertz location with my personal possessions inside was bad enough but what is worse is the responses I have received after bringing the issue to everyone’s attention. The location Manager promised to get me reimbursed for the shoes I had to buy because all my work shoes were in the vehicle that was towed and Mr. Swalley was unable to find the car for 3 days. I haven’t heard from anyone since I returned the replacement rental car. I reached out to his supervisor who just pushed it back on the location manager who caused the issue to start with. I reached out to Tim Parrish in Atlanta and received no response at all. I wrote Hertz customer service a letter and it took 2 weeks to get a response.
The biggest issue with the mistake from Mobile is that I was driving in a car with no contract. If an accident had occurred I would not have been covered and would have been completely liable. I am considering contacting an attorney. I had a small accident years ago in a Hertz rental and even though I was under contract I still had to fight with Hertz to get it settled. I was harassed, threatened with law suits, etc. So don’t try to tell me that Hertz would have taken care of it if I had been in an accident.
Many of my coworkers had already made the change to National and told me how great it was but I was a LOYAL Hertz customer. My past 5 rentals with National have been in Infinity, Buick, and Cadillacs for $ 39 a day. Getting a decent car from Hertz the past few years has been ridiculous. An upgrade to an Altima with 50,000 miles on it is not taking care of your customer. I wrote an email to the corporate account sales executive with National and she immediately upgraded me to Executive status so I didn’t lose any perks by changing companies.
I still want to be reimbursed for my shoes. I want personal apologies from executives.
Do you seriously think Hertz has a chance at winning back my business??? I guess that’s up to Hertz.
Beth Campbell
former President’s Circle Hertz Customer

After dealing with rude customer service from James in Foley yesterday… Melissa in Mobile was a breath of fresh air. thank you Melissa for knowing your job and doing it well.

Rude agents and manager. Cars are dirty and raggedy. Have gotten a car with a flat tire and two cars that wouldn’t start. Go to an Enterprise instead.

I always rent from George. He is at Airport & Schillenger (He will come get you from the airport.) AMAZING service. I trust George to make sure everything is perfect for my customers. Great Service, Amazing Attitude and a great guy.

Consistently the worst car rental location around. Made multiple reservations over the year 2014 and they rarely had a car for me at the time it was reserved. Most of the time i had to walk over to Avis or Enterprise to rent on the fly. Is it really that hard to have cars available for people who make reservations well in advance? Horrible management. Expected something better from Hertz.

Horrible service. Waited an hour. Nasty attitude from the staff, no apology. Worst Hertz service I have ever experienced. Rent a car from any of the others

Conveniently located with a desk in the baggage claim area of the terminal at MOB, Hertz here is usually a quick in and out before luggage even starts rolling out the baggage belts.
The staff is almost always friendly and polite. However, the evening staff has obviously not been trained well with regard to hertz gold membership level benefits. Guaranteed one class upgrade does not mean give the customer the car class they reserved and hope they don’t realize it. Daytime, no problem, I reserve intermediate and almost always get full size or better. Evening or weekend arrivals, it’s a crapshoot. Usually I DON’T get my upgrade and have to return to line to ask about it.
The selection is fairly limited, there are many Dodge Avengers and Toyota Camry’s rounding out the bulk of the full size fleet. Very few premium and above vehicles. If you’re President’s Circle and reserve full size expecting premium, be prepared to argue.
There are certainly better Hertz operations out there, but sadly there are many worse. That being said, a middle of the road 3 stars it is.

Unlike the larger cities where things are a bit more streamlined and the more modern technology is available, things move a bit slower here than usual. But you eventually get your car and are on your way away from the airport. Not the best, not the worst.