Sears Parts Direct

I placed an order with these guys for a $ 3 mounting bolt that was suppose to ship same day. The next day I get an email saying that the order is in progress. So in response I called to cancel my order. They tell me the order can not be canceled even though it has not left the building, I asked to speak to a manager with same result.
I worked in a warehouse environment and I know it’s a hassle but I used to do it to make sure my customers where happy.
I’ll never order anything from these guys again!!!

If I could give this zero stars, I would. Absolutely rude phone services. They claim to not be able to cancel an order, then make you pay to return it. They also over charge by an exorbitant amount. I cannot even believe that this is allowed. I am filing a complaint with the Better Business Bureau.

–100 stars! I filled out the information for an order and before I placed it I hit the button on shipping details. It said it wouldn’t be here for 2 weeks!!! So I hit the back button and that thing pops up and says «the page is asking if you want to leave?» I hit yes and a page pops up with details of my order!!! What a scam. Possible web page glitch? Or on purpose? I always give the benefit of the doubt, but when I called it became obvious. She replied like all rip off artists do…“I will try but I am not sure I can get it cancelled”. I’m Thinking. Really? fraudulently placed 3 hours ago while you were closed and calling 5 min. after you open??? 2016^th century? Get real. Not to mention it said you couldn’t send it out for 14 days!!! Precisely why I didn’t place the order! So I tell her I am calling my bank anyway. She replies «Well this conversation is being recorded and we have that. So I reply, «yes, and I just told you this order was a mistake and shouldn’t have been placed» She says, «well you placed it» I say «I just told you I didn’t, I hit the back button, not the submit button. Then she starts repeating herself like a little kid in a nasty tone so I just said «cancel the order» and hung up. Called my bank and will report the fraud if they post it. OMG, how do these companies that do this stay in business? I guess their monies are mostly in their department stores but they have now lost me as a customer for both. I hear they are always contemplating bankruptcy, makes sense, but why don’t they just fix the problems and stop scamming people? I guess dishonest people just can’t change no matter the consequences.
UPDATE: Since their were so may complaints on this company and them sending wrong parts just to make you wait for the right part I thought I should update. I received notice from my bank that they say even to date I have not cancelled order or returned the product. Well I am safe because I got the UPS stmt stating I refused the package, and I video taped the phone call when I tried to get them to cancel/​correct their mistake immediately! I’m taking in the dvd and printout of the UPS refused package to the bank to stop the reversal of the reimbursed fee, but since they have put me thru all this I am going to have to report them as well, it’s just out right theft attempt at this point. Keep everything in print in case your computer goes down or whatever. So then I got this letter from a class act law suit on another company, I am leaving the name blank on it so I don’t possibly violate Unilocal policy (if that’s one of their policies). Also, with mail services you can set your account to never receive mail from any company, as I did with Sears. Anything after that is obvious fraud via mail systems and a federal crime. My reason for showing you this letter is due to the enormous complaints on this company and I want to show you what you can do when the law has been violated. The electronic transfer act prohibits abuse of electronic transactions, you don’t have to put up with it!
A settlement has been reached in a class action in which the plaintiffs allege, among other things, that _​_​_​_​_​_​_​_​improperly handled disputed transactions and improperly placed orders and mishandled errors under the Electronic Fund Transfer Act.
You are a member of the Settlement Class if you had an order mishandled by _​_​_​_​_​_​_​and are eligible to receive a monetary payment upon submission of a valid claim form.
This notice summarizes the proposed settlement. For the precise terms and conditions of the settlement, please see the Settlement Agreement available at http://________
And so on… always screen shoot everything!!! And take pics of wrong or damaged merchandise or in my case a refused package tracking number or any tracking number with a company you are having problems with.
GOOD LUCK!

If no stars were an option, then this company would have earned that! Placed an order online via «chat». Asked the person multiple times to confirm the items I was ordering. Pretty certain he English was not Iverson’s native language and I was not confident that he knew what I wanted. When I received my email confirmation, it was completely wrong. I called immediately (within 30 minutes of placing the order) and told that my order could not be altered or changed. I was told that I would have to reorder and pay for the correct order. I was also told that I would receive a return tag, which I have never received. Because this was an order for parts for range for one of my rentals, I needed them promptly so shopped elsewhere online. I bought the same items from a parts supplier, paid exactly half the amount and had it on my doorsteps two days later. Finally there incorrect order found its slow, slow way to me and I attempted to go online to initiate the return, but there web site keeps dead-​ending the transaction. Now I have been on the phone 26 minutes now waiting for an operator. Unbelievable. I even sent Customer Service a complaint about the horrid treatment, and didn’t receive the courtesy of a reply. Never again Sears Direct.

I ordered a part from Sears. It didn’t work. I returned it. They sent me a shipping label. When they received the part, they credited my card for the part. 5 days later, they charged me for the return shipping. It’s impossible to get anyone on the phone and they won’t refund the shipping.

Negative 5 stars
The ABSOLUTE worst parts service on the planet. No wonder Sears teeters on the brink of bankruptcy. They have complete inept buffoons answering the phones. As soon as they think you aren’t a quick sale they hang up. Jerks. No more Craftsman for me, ever.
They SUUUUUUCK! No one at Sears cares, no one reads any of their reviews posted online in an effort to improve service.
A constant theme here is agents hanging up on people!
Tip for Sears mgmt: monitor your call center, and FIRE the assholes who are hanging up on your customers! FIRE THEM as in «out the door and don’t even look back or we sick the rabid Rottweilers on your lazy ass and let them tear you up til your flesh peels from the bone», THAT kind of FIRE!
F– for Sears Parts Direct
Wow do they SUUUUUUUCK

The items were listed as available. There was no order confirmation email, no back order notification. You will wait for the item you paid for FOREVER.

Poor customer service, inaccurate information and a necessarily long period to wait for an item I needed two weeks ago. Finally, the item arrived and was damaged and so I called to make an exchange. Their phone system is atrocious, and I was transferred several times only to learn that the item is apparently shipped out through a vendor and not Sears themselves, so I was given the run around with the procedure. I can’t return it to a store, and have to pay out of my own pocket to ship it back. At this point, I don’t even want a replacement part, I’ll just settle for getting my money back.
It’s really no wonder this company is going out of business.

I wish I could put a negative star– this is truly the worst company i have ever dealt with– I ordered a part– they said i would have it in a week– never got it.
same story everyone here tells. the kicker is they say someone will call you back to credit you — but you never here
finally disputed with credit card company– never order from this company — worse ever

I also wish I read these reviews. Do not order from here. They are the worst and should be shut down. Ordered pets for my refrigerator, paid and exorbitant fee to expedite the order. Was told by email it would be here July 3. Check order status tonight and was told that one part order was canceled and the other is back ordered to July 13. No notification was sent to me. They do not stick as I was originally told. They just ship from the manufacturer. Was told that part could only be sold to technician. When I pressed them to tell me if it would ship if my technician orders. Supervisor said of course it would. I asked for verification and he couldn’t do that. I canceled the remainder of the order and asked for email confirmation. Was told they couldn’t do that because only a real store could do that. What? Also said they didn’t have my email address but I ordered online? Worst customer service and even worst business. Stay away. Idiots.

TERRIBLE! There are so many appliances parts sellers (including Amazon now) that there is no reason to use this disaster of a place. They charged me $ 10 for shipping (when others offer it free) and it took ten days to arrive. Then they wouldn’t take the parts back on return even though they had not been used. Stay clear of this place.

I recently ordered a part for our oven that had broken on 4÷30÷15. Two days after submitting my order I got an email notification that it had shipped. That was the extent of the good service I received. I waited around for a week and a half… no part. Check the tracking number. It still says «Shipping information sent to UPS». I call them up on a Friday. Get a delightful woman on the other end of the line who was legitimately concerned and said she was going to have the shipping department look into the order and that she would get back to me Monday. By Tuesday, no word. I call again at 8PM. Get a nice recording stating that they are closed but that they are open until 11PM… its 8… I sent an email, never heard back. I call early the next day. This is now 5÷12÷15 and mind you– everytime I want to cook in my oven-​since 4÷30− I have to go in the backyard and flip the fuse box because my oven is broken… Call ⁵⁄₁₂. Explain all the above. Ask them to please overnight the part to me. Lady on the phone tells me that they can’t overnight it to me, but she can get it to me ⁵⁄₁₈. I ask to speak to a supervisor. She tells me that I can speak to a supervisor but that they can’t override it either and that the soonest that they can get it to me is the 18^th. Offers me a $ 9 refund on a $ 400 part… like that’s supposed to make me feel better… I wait around till the 18^th… guess what! No part. I call again, this time at 7PM. Get THE SAME MESSAGE informing me they are CLOSED but that they are OPEN until 11. I call the next morning, get someone on the phone who looks up the tracking info and informs me that it will be there today (now the 19^th). Great… guess i don’t have any choice in the matter, ask for the tracking number so that I can track it myself. Lady on the phone provides the tracking number. I look up the new tracking information to figure out that they didn’t even initiate shipping the package until the 18^th and that they did, indeed, overnight the part. On the bright side, I did get the part. Not that that will encourage me to ever use this company again. Take my advice– find another retailer that price matches and get it there. Hopefully this place will be out of business soon!

The greatest service Sears Parts Direct could provide to the American consumer would be to close its doors and never accept another order. They can not ship, track orders, or issue credits. They can lie about the shipments, break promises about follow-​up contact, and promise credits… but not issue them. STAY AWAY!!!

Geniunely the worst internet reseller. I am writing this about my order number W337636. I placed this on Jan 23^rd, 2015. I am told that it would arrive on Jan 29^th. This is an important part for a dryer that is placed in a vacation rental. I am now told that it will arrive next Tuesday. I called the customer service. The woman who picked up gets easily agitated (Angie is the name I believe) and hangs up the phone. Really remarkable!
How do these guys stay in business with this level of poor customer service?

Like others… I wish I would have seen these reviews first! I have had the worst experience with this company. I paid double the price of my part for expedited shipping. Just to call and find out the day after promised arrival that the part had not even shipped yet! The customer service was HORRIBLE! I had no idea if the guy was even on the phone with me half the time. I have my fingers crossed at this point that I will even receive my part…
DO NOT ORDER FROM THESE FOOLS!

Worst company I have ever had the misfortune of doing business with. It’s very sad a company like Sears has reached this level. If I could give them negative 10 stars I would. They are not price competitive and if you bring them a part with a cheaper price they will tell you they have no way of verifying that the part is authentic even if it is the same manufacturer and part number. Absurd!!! The agents work on commission and they will do everything they can to get you to buy more than you need or agree to auto shipments. I wanted to purchase a water filter for my new Samsung refrigerator but I was unable to find the exact serial number match on line. My serial number ended in A/​B and I could only find those ending in B. I called them to get clarification on the part I needed. All the order taker would say is she didn’t know if it was the same part even. I discovered later that you can use A or B and the part they sent me was exactly the same manufacturer and part number as the filter on Amazon. During the order I had to tell the order taker 4 different times that I did not want 2 filter, I only wanted one. And the prices are ridiculous! Then she told me not to buy the filter on Amazon because those filters are not «real». Even though it was an OEM filter. I will NEVER do business with this company again. And after 30 years of buying appliances from Sears, I will never buy from them again.

Please do not waste your valuable time with these clowns. They are not as price competitive as others. They will take your money and tell you your part is in stock and give you an arrival date. You will anxiously await your part and when it doesn’t come you will call them and ask why. They will tell you your part is back ordered for another 30 days. All while your food is sitting in iced grocery bags because your fridge died and you really need the part. They will NOT notify you that you are back ordered and YOU will have to take your time to call them and waste an hour on the phone to find out.
When you complain to them they will connect you to their customer service solutions center. They will say they are sorry but offer you no compensation. They cannot refund your credit card until later when it gets sent to the specific refund dept.
Do it right the first time and go to Appliance Parts
. they will negotiate aggressively on their price and match the cheapest you can find. They get 5 stars.
These guys at Sears Part Direct are horrible. I dealt specifically with Evelyn #200 519 and when that went nowhere I spoke with Supervisor Rosa #10 958 (she wasn’t sure of her id number). They are based out of Mobile, Alabama.
STAY AWAY!!! YOU HAVE BEEN WARNED

Awful experience. I needed a replacement wheel for my mower and since I got it from sears, I figured that it would make sense to get a replacement from them.
First it took about 30 minutes to complete my order ONLINE! Second, next day I get an e-​mail saying it’s on backorder. I need the part quickly so I cancelled (have a transcript saying that it was cancelled) and bought it elsewhere. Then, on day 3, I get an e-​mail saying the part has shipped. I went online to cancel and they won’t let me cancel the order.
What a bunch of hacks. Don’t order from this company.

I only wish I’d followed my own rules of checking online reviews before working with a company. I NEEDED a part desperately and THOUGHT «hey, why not? Sears has a good rep… right?» The answer was NO DON“T DO IT!
First they sent a message saying the part was sent with a tracking link, I click the link… no such package in the system. I email them a few times before getting a response saying it hadn’t been sent yet. I got the item, it was the WRONG part. I emailed them back and the response… go to our site and click «chat». I do what they ask… guess what… the Chat customer service are too busy to respond… it said try again later.
I need the part before I can have my printer serviced by a technician (no the technicians don’t carry consumables and what I need is an ink collection tray which is a consumable). I can’t schedule the technician until the part arrives. I am leaving town in 2 weeks for 10 days. I NEED the printer working soon enough that I can get some work done before I leave. No I can’t just buy a new printer, it’s special technology for printing mugs and shirts… you can’t just go to the office supply and buy a new one. So in short… SEARS inability to ship in a timely manor, shipping the wrong parts and has no customer service to remedy the situation. I ordered the part elsewhere.
DO NOT USE THEM!

Convenient website with lots of help for those who threw out the manual for their stove years ago. I had a burner knob get melted and need to replace it to put the house up for sale. Yeeee Gaaaaadssss!!! 53 dollars for a stupid burner knob? If they priced every part on the stove the same way, you’d have to get a mortgage to buy a new stove! And to add insult to injury, they want 14 more dollars to ship something that couldn’t weigh more than a couple of ounces! If it’s typical Sears, they’ll send the wrong part the first three times. I’ll keep you posted.