AAA

This office and AAA have become a joke. Money grubbing, miserable people, and zero respect to the customers. Hey JOHN LYNCH — you have become one of these people. I lost all respect for you in the last several years. Wish I could rate you lower because a zero isnt low enough for you. If you disagree please let me know JOHN cause your name means ZILCH in my book now.

I’m a long time member of AAA, and my parents were members before me. You can get cheaper auto insurance but not better, over the years they have invariably provided superior service, whether it was the roadside assistence, claims or other issues, they have always come through. You can walk into one of their offices and expect courteous and helpful answers to any questions from the excellent staff. I have no connection to AAA except as a satisfied client, I highly recommend.

They cut my car insurance in ½. From $ 76 to $ 35. Wow. Shouldve signed up sooner

I have been a member since 1977 and back in the day my agent used to call me once a year to see if anything had changed and if I needed anything else. I don’t even know who my agent is and when I called the other day for a renters policy quote, they wouldn’t even match what I was currently paying and the guy I spoke to (DAN) was very disinterested in trying to work with me. You would think that they would treat a customer of 38 years a little better. They are not the only game in town!!!
Today I received a phone call from a AAA representative and he explained to me how insurance rates work and then was able to work with me on the membership side. I feel like AAA really does care about their members. Thanks for the excellent customer service!!!

2 stars because initial meeting and quote were great but I subtracted 3 stars for very poor follow up service. I left several messages, emails and follow up calls to my agent and her associate for weeks with no return call.
I have been freaking out since my bank card had been switched due to the Target fiasco and I was trying to provide my new bank account info. Since I have a brand new car I wanted to make sure I am covered. I even provided my bank card info to my agent per her request the one return email she actually did. So this woman now has my bank account info for weeks but hasn’t charged my account. I had to take an extra long lunch but I went there in person to handle my business.
The guy I met with today was great and took care of me in seconds!!! He was nice and reassured me there was no lapse in coverage. Sorry I didn’t catch his name. I guess little miss ‘Janeece’ couldn’t take a minute out of her day or her assistant either! Still not happy. I will not be referring anyone to sign up that’s for sure.

DMV services is very convenient, but when it comes to giving you a quote they are very rude and don’t care about you once they have sold you a policy.

Three cheers for Lorena Nicholls! Modesto’s gain is Redwood City’s loss, and boy, do we miss her.
Ms. Nicholls steered us through adding our son to our insurance last year. She’s very detailed, thorough and concerned about the customer’s expenses. She’s not one who simply shows up for work & smiles. There’s a reason why she was promoted… She thinks.
Fast forward: son is in college & renewal is due. Went back to Redwood City and spoke with two different people and got two very different answers. Called Lorena and got us the answer, as well as she has made the necessary policy changes, confirming everything. She even talked about the impacts to our other policies, not trying to sell anything, but making us a better insurance consumer.
Congratulations to the Modesto AAA customers: you have the best!

I have always loved being a member here! Going on my 11^th year! The DMV services are a life saver.
Everyone has always been pleasant to me. I have roadside assistance, auto insurance and home insurance with them. They always promptly respond to my questions and concerns via email.
Thank you for your service AAA!

I’ve been with AAA for more than 22 years, since the day I started driving at the age of 16. I’ve had nothing but awesome customer service in the Modesto branch, whether it be for auto or motorcycle insurance, emergency roadside service, or travel assistance. My agent, Randi Lamandia, assisted my dad when he added me on his insurance, and then through the time that I added my son on my auto insurance (that means she’s survived three generations of us!). She’s been absolutely wonderful, so personable, and is always willing to provide a genuine sense of caring.

I have had AAA for years on my automobile, and homeowners insurance. I truly love AAA, and they usually have great customer service, so when i decided to plan my trip to Cabo San Lucas i thought i would try AAA. To my surprise the Travel agency was the worst experience i have ever encountered. The agent was very rude and explained to me that she had a dr appointment in five min that she couldn’t be late to (how rude and unprofessional).I was honestly in shock, and the bad part is, had she been nice about it i would have gladly come back at a more convenient time. Who did this woman think she was? she not only not do very good at helping me she continued to try and make me feel stupid. i had explained to her i had never used an agency to travel and she seemed apalled. i just told her to forget about it and booked my trip through Costco (which i can say they were super nice and helpful).Modesto California branch was were this happened hopefully the other AAA offices are better. i do not think i will use AAA TRAVEL ever again!

AAA is worth it for sure, great coverage and service. We joined on with them only 1 year ago and already I have had my car towed 4 times (I’m not the greatest driver, I’m just saying) and been in 1 highway accident. They were ALWAYS there within 10 – 20 min max, very responsive and the coverage was so good on a separate accident I actually asked the lady if she was kidding (which was obviously rhetorical). I’m a fan for life.

Stopped by to pick up brochures on a trip to Italy. The travel specialist was very informative, gave us several brochures and some personal insights on trips she has taken there. She answered all of our questions with no pressure, just honest and informative help. We left with lots of good information, brochures and prices which is exactly what we wanted. Thank you Catherine!

One time me and my mom were at vintage fair mall. We came back to the car after spending 1 and ½ hours at the apple store and just then I realized that my mom left her keys in the car…
So my mom dialed up triple A, s phone number. Within 15 min a AAA truck came to are rescue and saved the day. I just only wish they would respond sooner…

I AAA when I need to register one of my cars I go in and get my registration work done. The registration convenience alone is worth the 110 bucks or so I pay for membership (walk in, no appointment registration took 10 minutes). The other benefits is 200 mile tow radius to cover a couple of my older vehicles ’70 stepside and my convertible. I like the fact that with a 200 mile tow radius I can generally tow my vehicle to my personal shop rather than rely on getting a repair from an unknown repair facility. I opted for the expensive plan to cover my older vehicles. There are numerous other benefits like discounts at just about any place you do business and travel services for when I am not using the car.
When my convertible had a ghost wire problem that killed the engine at the most inopportune times; AAA was a godsend at almost any hour of the day, they were there flat tow my vert.
The list goes on and on what you can do with a AAA membership.
Whats nice about Modesto AAA is the staff is always quick to help you and they excel in exceptional customer service.
By the way AAA membership rates start at a cost substantially less than 110 or so dollars, my Gucci rate is a security blanket for my collectible vehicles. AAA also covers roadside service for any sled I barrow.

All I can say is that it really pays to have AAA when problems hit. I had, that is HAD a 2005 subaru Baja Turbo. I won’t bore you with all the details.
Oh yes I will.
1. The turbo blew up. AAA came got me, took me home. The next day AAA came and hauled the car to the dealer to be repaired.
2. The damn thing caught on fire. AAA came and took me home. The next day they came and hauled me to the dealer again.
3. It stopped running on the 99 freeway. Again guess who came to my rescue? Yep, AAA again.
4. I no longer drive a 2005 Subaru Baja Turbo, But, I still have AAA.

Tis the season of careless drivers.
My car was parked at the Vintage Faire Mall while I was doing my part to support the economy, aka Christmas shopping. Since my car is fairly new, I’m still super cautious about where I park in a parking lot. I always try to park far away from everyone else to hopefully avoid dings and dents from careless drivers.
When I returned to my car I noticed some scrapes and different color paint on the side of the car. Grrr… There was no reason why someone should park right next to me. There were plenty of parking spots up closer to the enterance.
I went home and immediately called AAA in Modesto. I explained that I needed to open a claim. I was then connected to a service agent who was not in the Modesto office. All I can say is WOW! He provided me with the best customer service.
He opened the claim, made a referral to a repair shop in Modesto and arranged for me to have a rental car while my car is under repair. He was so personable and very reassuring. He made a difficult and upsetting situation so much more bearable. I felt so much better after talking to him. Now how often can you say that about an insurance company?