Enterprise Rent-A-Car

My mom and I were having our cars repaired so she reserved us both two separate cars for eight o’clock in the morning. Apparently there was a mix up and somehow they only reserved one and it was in Oakdale. We waited over a half hour for a car we already reserved and watched people come in after us leave before us. The kid handling my moms car told her there was a «daily fee» because all they had to give her was a bigger car. What kind of practice is that? Another half hour goes by and «Mario» takes me outside and presents a mini van. I say absolutely not. He had the audacity to cop an attitude with me like,“Really?”… Yes really; I am not driving that big car around. I made a reservation for something comparable to what I already drive (a Saturn Aura). So again I am told to wait around some more. I asked if I can just go to breakfast down the street and gave Gabriel my number to call me when as soon as something was available. Waited and waited at The Waffle House and nobody called me so we went back to check in. They had a car for me but the inside with absolutely filthy!!! Sticky cup holder and driving wheel, stains all over the seats, dirt caked on the side, and dog hair all over the back seat. They offered to bring it back and have it detailed but after wasting almost two and a half hours in Modesto, I was ready to go home.
We were just supposed to pick up the cars and leave around eight. I had a trip planned up to Dodge Ridge at 10 but I missed out because of this incompetent staff. Not once was an apology offered either… Had there been one, I probably would have been understanding.
I won’t be back after this.

Enterpise on 7^th street is awesome !! From the beginning of my car going in the shop they had me set up. Steven was able to make the experience as easy as possible for me, he took care of all of the business end with the insurance company, plus put me in a beautiful car that was very comfortable as I just had back surgery. THANK YOU SO MUCH ENTERPRISE !! If I ever need a car again this is the only place I will go.

I love enterprise. The McHenry branch is always friendly and attentive. I’ve used them many times and will always go back to them when needing to rent a car. No hassle and easy check in and check out. Cars are great!!!

I rented a car for super bowl weekend. The staff was very friendly. My wait time was very short. I asked for an upgrade on my vehicle. I was very satisfied. Upon returning the car one again the wait time was short and the staff was very friendly. I was a little late past my time to return the vehicle and they waived any extra cost. I would definitely rent from this location again.

Though busy at both pick-​up and drop-​off, I was acknowledged immediately and had to wait no more than 3 minutes for service. The staff was polite, prompt, and thorough, the vehicle was clean and ran like a charm, and the entire experience was a pleasant one.

Overall staff was great. Store was kinda dirty but hey I and out under 1.2 hr with lessons learned from before make shure you have matching ids. had another couple that didn’t but overall staff was friendly

I received a phone call from a Mr. Baker. He was from corporate office and he was concerned about my grievance. The issue was resolved and all is OK

Great customer service! I’ve been renting car and only rent cars from this location. New and old staff is always friendly and have outstanding customer service!

This was a great experience Chris Wheeler was both accommodating and helpful. We rented a small SUV to drive quite the distance it was comfortable and drove smooth. I strongly recommend this company if you need to rent a car ask for Chris Wheeler he will treat you GREAT !!!

This is an e-​mail I had to send to the Enterprise Corp. Office after one of the most ridiculous experiences of my life. I have since discovered that the representative that «helped» us on the day was either completely incompetent or flat out lied to us about our insurance policy being «locked» by our insurance agent. I will be sorting out this revelation on Monday. I will NEVER again do business with Enterprise as this marks the third incident that was a direct result of gross mismanagement and a total lack of professionalism. Corporate did not see fit to respond to the following e-​mail until I sent a second threatening legal action.
On July 11^th, 2015 I attempted to pick up a vehicle that I had reserved several months prior. I was forced to purchase your insurance as my insurance provider’s office was closed on the weekend and was unavailable to verify my insurance status. I was told that the local enterprise office was required to check with my insurance to verify if I had rental coverage (which I do) verbally, despite that fact that I presented them with my insurance card which clearly shows the rental coverage code number on the front of the card.
After explaining the situation to my insurer, they said that I had the right to refuse insurance at the time. Whether this is true or not, I will need the insurance amount of $ 179.91 plus any applicable taxes/​fees refunded back to me as soon as possible.
The entire rental process was extremely frustrating as we had reserved the vehicle months in advance and then were told that it was not available at the time of pickup. Over one and a half hours later, we were given the vehicle which was on the lot the whole time but was going to be given to another customer.
This was not the first incident at an enterprise store as a result of incompetence/​mismanagement and has definitely convinced me to seek future business elsewhere.
* There is a new chapter to this comedy of failure. Here is the next e-​mail that I was forced to send to Enterprise Customer Service:
To whom it may concern,
We now have another problem associated with this claim. Although we have been refunded the insurance fees and tax, it has been brought to my attention that we were lied to by your representative regarding our insurer locking our policy resulting in the termination of their services.
After canceling my auto and renter’s insurance, I was informed by the insurance office manager that there is no way for them to «lock» our policy. It was explained to me that it is simply not possible nor legal for a local office to seal a policy so that it cannot be verified by even the corporate office, which is what your representative claimed he tried to do. I cannot state more clearly how incensed I am over this issue. I fired my insurance agent of over 18 years based on erroneous information given to me by your employee.
The issue beyond this matter is that we paid extra to pick up the vehicle early, but because of the fiasco at the McHenry branch, we ended up getting the vehicle AFTER our original pickup time. More money lost due to incompetence and in this particular case, deceit. I require a response sent to my e-​mail (as the last was sent to my wife’s for some reason) and a refund of the early pickup charge as we were not allowed to pick up the vehicle at the promised time.
This kind of nonsense cannot be made up.

I have NEVER had such poor customer service in my entire life. I made a reservation to pick up a car today. Then this morning called for a ride to take me to the office. The man who answered, Daniel, said the driver would pick me up at 10am. I also asked if there was anything special I needed to bring. He said no, just ID and my card. At around 1020 the driver «Dean» called and said «I’m here come out». I got in the suv with him and he proceeded to cuss while talking to me about random topics, not at all professional. He then asks me where I work. I am a 911 police dispatcher and told him that. He then proceeded for the rest of the 10 min drive to tell me how «f’d» up the police are and that its my fault the city isn’t getting the service it deserves and insulting my career, me and my coworkers. Finally the ride was over. I couldn’t get out soon enough.
So now to the counter where the cockiest man I’ve ever met stood. I learned later that this was the same Daniel I had spoken with prior. He informed me they needed utility bills, insurance papers, he asked to see my bank statement and balance. None of which I had because the Daniel on the phone said just ID and my card. As I’m searching online to try to find the things now required he has his hands on his hips and making comments about the line growing behind me and how I should have been prepared. When I had finally had enough I said «never mind, cancel my reservation, can you just take me back home?» And Daniel informed me that no they «only give rides to customers» and I was «not a customer anymore». Keeping in mind I was more than 5 miles from my house, I started the walk home. Fortunately I found a Hertz rental car place a block away from Enterprise. They were super professional, way less hassle and had me in and out in just a few mins, with only my ID and card. Hertz was also cheaper than Enterprise.

Unprofessional staff, I’ve rented cars from other places before and was informed if a vehicle wasn’t available upon reservation. Made a reservation here to have a associate tell me «well I don’t know if we have any cars» and my reservation was at 6:00pm… So had I depended on my
Reservation I would’ve not had a car for the weekend. Totally unprofessional

I am not sure what is up with the negative reviews. My experience was fantastic, I had to have my van in the shop for a few days so I called ahead to reserve a car. When I got there they gave me several different options and I even had to extend the rental from 2 days to three and that was no problem at all either. When I was done with the rental I dropped it off and that was painless as well. 5 stars.

Been here 2 different times. Both awful. Expect waiting at least 30 – 45 minuets. First of all the girl who picked me up had potent Perfume on that smelled like an old lady. They are currently out of cars. They have NO cars to rent. They are calling around trying to find cars to rent as I type. will never come back here. I wish I hadn’t already taken my car to the shop or else I would leave.

I love this location fast easy I don’t even live in Modesto and I have a Enterprise where I live in Manteca and I will drive 20 mins just to rent a car from this location. Plus the branch Manager he was so friendly and personable. I will continue to go to this location to rent my cars

The rinky dink Hertz down the street failed to have a van ready for me at the appointed time even though the reservation was made 2 weeks prior. The crew at Enterprise was able to rent what I needed on the spot, and Saira was very nice and helpful in the process. This location has a big lot with many vehicles and staff who deal politely with their customers. This is in contrast to the rude and inept manager of Hertz who actually mad a bad situation worse by arguing with me and making me really mad. I will be in one rental car or another for business for the next 15 days, which is about average for a month and Enterprise will be getting that and all my future business primarily on account of this situation and how it was handled so differently by both parties.

This was a comedy of sorts.
The service adviser at Central Valley VW/​Hyundai said Thursday that he was setting me up with a loaner car. I said that it wasn’t necessary. So, this morning, he repeated that, and had Enterprise pick me up from across the street.
The driver was there within a minute, and took me back to the office. At that point, someone put me on their sign-​in list and told me to have a seat. They didn’t seem busy but they seemed to have a very long list, though I couldn’t see anyone marked off the list.
Within a few minutes, they called me to the desk. They got the paperwork from the dealership and processed it, didn’t ask me for any preferences, had me agree that the car was free from damage before they told me anything about it or showed it to me.
Adam (I believe that was his name) showed me the car, a Chevy Cruze, with only a bit over 800 miles. Somewhat obviously, it was okay. (Don’t get me started on GM, though.) At that point, he explained the insurance. It used to be that I could use my own insurance for a rental car, but insurance companies don’t like to do that so much now. The damage only insurance was $ 14.99. Enterprise also charged me a $ 50.00 deposit, discounted from their typical $ 200.00 deposit.
The car worked fine throughout the 5 hours. Since I believed that the dealership was paying for the rental – as it was a «loaner car», I didn’t fill the tank. The fuel gauge moved more than expected, even though it wasn’t much. Enterprise (Saira) decided to charge me for 1 gallon instead of 2. That was $ 5.77. There was also $ 1.91 in tax.
When I was returned to the dealership, the service adviser processed the Enterprise paperwork, and also added a discount. I suppose you could say that they paid for the car but the $ 25.00 on the service invoice made me feel that I was paying for the «loaner car» that I didn’t even request – for just 5 hours of use. $ 25.00 from the dealership + $ 20.90 from Enterprise = $ 45.90 for an unexpected «courtesy».
The employees were fine, as was the car, but the whole situation was a bit odd.

So my car breaks down on a Sunday of all days… My dealers service department is closed so I am stuck. I decide I will just rent a car today and avoid the Monday rush so I search Unilocal for a rental car location…
well, long story short their advertising is not correct! «We’ll come to you…’ NOT! I needed them to come pick me up like all their commercials advertise and they explained that they couldn’t that day…
Well, if they can’t do what they advertise… what can I really count on???
Luckily I waited and my dealer gave me a free car loaner during repairs… such a happier ending to this story!
Yes, I was generous to give two stars… only because it was a Sunday.

I made an appointment, paid in advance and showed up ready to pick up my car. I was told to «sign in and have a seat». So I did, with about 8 other people… and I waited… and waited… and waited while the only 2 employees were walking around doing something other than hetting people into their cars. When I realized that there was no way I was going to get my car and leave with the group of people I was scheduled to leave with I walked out. I told an employee on my way out that I was leaving and they could cancel my reaervation he assured me «they could get my car really quick». I told him that was why appointments are made and they had wasted an hour of my time. So I left without a car and I won’t be back.
Sad to say it has to be a local management problem because I rented a car from Enterprise in Hawaii less than a month ago and it was the most efficient process I have had.

Doesn’t matter if you have a reservation this place has terrible customer service!
Over 30 minute wait to pick up the car and over 30 minutes to return the car!
The rates are low because they are terrible and no one would rent here otherwise…