Jo-Ann Fabrics & Crafts

Gloria was very helpful in letting me use as many coupons as I could. She allows me to get the items I need for a classroom project and she was so nice! Everyone there is pretty helpful and it’s always very organized.

Right now, not happy. Have been waiting for 45 minutes to have fabric cut. Many people are standing around also waiting. This guy behind the cut counter for some reason is oblivious to everything around him as he is flirting with a customer loud enough for everyone to hear. People are starting to put their things down and leave. This is good for me… however I should have been home by now.

I simply wanted to buy some Velcro for a project.
I saw the waiting line for the «cut desk» and picked the entire package of four yards (of Velcro) and took it up to the counter: nope, I couldn’t buy the whole thing. I had to have it measured. Even if I WAS buying the whole roll.
There’s nothing I love more than waiting for nearly three hours (2 hours, 42 minutes) to have one yard of Velcro measured — unless it’s waiting 2 hours at the post office to get a letter weighed, or waiting hours in line for TSA to feel up my junk at JFK Airport. (Don’t you just love it when the one person serving the line disappears for 40+ minutes?)
At least they didn’t grope me at the Jo-​Ann Fabric and Craft store.
I feel cheated somehow…

The Jo-​Ann Fabric and Crafts store in Modesto is not one of the chain’s Super Stores. The building is smaller, but it is packed with a wide enough variety of supplies to keep any crafter happy! While its not a replacement for smaller, specialty stores, you can usually find what you need. I’ve been in a number of Jo-​Ann stores that were messy and where the fabric was poorly stored and in disarray. This store isn’t one of them.
Sometimes the line is long at the cut counter, but the staff is friendly and professional. They work quickly and efficiently. Really, I think it’s the people that work at this location that keep me coming back. They are always helpful.
Jo-​Ann Fabric also has great sales and coupons, which can often be combined. Download the app to always have access to the best offers. They also have a quite a few different classes, if you are interested in learning a new hobby!

Just called to ask a question about a product. Was on hold for 10 minutes then was told she was too busy to go check for me… What is the point of having employees then? This store sucks.

I’ve had lots of success with this location. I love the sales. The sales associates are fantastic. They are quite knowledgable and well trained as customer service reps. My only problem with the location has to do with the fact that there are no electric carts available for those of us that are mobility challenged. Fabric shopping requires a lot of time. I went there yesterday knowing what I wanted. I had looked online to decide what I needed for my quilt. I was unable to complete my shopping due the amount of pain I felt from standing and hunting. The place was busy. Two registers were in use, and there was a line. I saw the cutting line when I entered the building. So I left. There’s about six handicap parking spots that are almost always occupied, and there are no electric carts available.

I ment to send this a few days ago when a friend and I shopped there one afternoon. The place was packed, the cutting station there was a huge wait, nothing out of the normal for this time a year. With all this going on and as an ex store manager and DM I noticed a hard worker and a outstanding team leader in that store that day. His name was Lupe said he was with the company for three years and it showed. He product knowledge was out standing, he knew what ever aisle had and its placement. Lupe seen that two people at the cutting station wasn’t enough he got back there and got that line moving, even ended up cuting fabric for us. Once the line went down he shot across to the registers to start ringing. Now a says its hard to find hard dedicated employees as Lupe. Not only that with a smile, friendly attitude. You can tell that he has a fan base by some of the ladys (shoppers) that where in the store that day. I would just like to say I wish more retail stores had people like him.

need more yarn colors and that’s the end of it. I love my local store and most of the clerks are fantastic. I know they get real busy with coupon commotion days 50% off and when you call they try to help though too busy to answer. Keep up the good work. If I was not impaired I would apply for job at Modesto JoAnnes

JoAnn’s has it all! When I first came to this store i was in search of fleece fabric to make a blanket and I saw so many that were on sale! Score! The ladies were very helpful and patient with me when I asked how long it should be to make a blanket and they gave me a few pointers on how to make them as well. Then when paying for my material I used my Retail-​me-​not app and got a 30% discount on my total:)

Regina was friendly and helped me out as a first-​time shopper w/​a coupon! Such personable and good customer service definitely personalizes the place. Won’t have such weird memories of it now,

They have a pretty big selection of fabrics and if you shop their sales and use their coupons you can get a pretty good deal, otherwise they are kinda pricey. The store is kinda dirty though and there’s always a long wait at the cut counter. All in all though, it is better than the other craft stores in modesto.

Took sewing classes taught by a CRAFTER, not a SEAMSTRESS. By third class, realized fabric was cut on wrong side, blouse would be put together inside out. Wasted that class by cutting fabric AGAIN. Now I get to try and sew it at home with NO HELP! Joanns knows this is wrong. Puts too much stress on the crafter and the new sewer. Terrible customer service. But now I know its all about the money for them. They dont care about the employee or the customer. Shame on them. Hopefully everyone sees this and takes their sewing classes elsewhere, or get burned like I did.

This store is not managed very well but the employees try really hard to please their customers. The people at the cut counter are very nice and helpful. They are very knowledgable about sewing and crafting. The young guy that works at the cut counter is very sweet and knowledgable. The managers can be somewhat rude. But overall I always find what I’m looking for or told where I might find something if it isn’t in their store.

I used to work at this store, so for all of you people who bitch about people standing around waiting to clock in. NEWSFLASH its the LAW, and I wasn’t about to lose my job because of your impatience. Also, I’d like to point out that you’re not the only customer in the store, so until that happens then try to be a little more patient. One more than one occasion I would be on my way out of the store to go home from work and I would be TALKING on my phone and rude customers like yourselves would rudely interrupt me and ask me a question as if they didn’t see that I had my purse in hand and was talking on my personal cell phone. This store has very helpful people and is way better than hobby lobby.

Always find what I’m looking for here. huge fabrics selection, and of course whatever other sewing supplies you may need. The older ladies who help you measure out fabric are always a blast, and always have a great story to tell. Last couple times I went the lady who cut mine gave me half off just for smiling at her! Their younger cashiers however, could use a lesson in customer service, they can be a bit rude at times. Otherwise, great store… a bit ghetto, but hey, it’s modesto.